I a few months ago, I took a course from Nancy Eichstadt of Leadership Management Institute. She has helped me to become better organized and focused in my business and commitments. Each day she sends out a daily motivational. Some skip over my daily beat, but today this hits home.
I normally do not like to post content from other individuals, but today is a bit different. She sends out these notes via email, so I could not post a link to this note on Twitter or Facebook for my friends to enjoy. So here is to you Nancy Eichstadt and thanks for giving me a breath of fresh air today, enjoy friends!
YOUR DAILY MOTIVATION Wednesday, January 19, 2011
YOU CLIMB A MOUNTAIN ONE STEP AT A TIME Everyone who got where they are, had to begin where they were.
Your opportunity for success is right in front of you.
To attain success or to reach your goal,
don’t worry about having all the answers in advance.
You just need to have a clear idea of your goal and move toward it.
Don’t procrastinate when faced with a difficult problem.
Break your problems into parts and handle one part at a time.
Develop a tendency toward action.
You can make something happen today.
Break your big plan for success into small steps
and take the first step right away.
As I woke-up Christmas Even morning, I was checking my email before starting the holiday communication shutdown. As I was looking through my personal email account, I noticed an email from Honda. Apparently, there was “an unauthorized access to an email list used by a vendor of customers who receive special offers and newsletters from Acura.” They went on to state that, “As a company, we believe that all customer relationships must be built on trust.” Honda, you are right! It is about “Trust”! Then they stated, “That is why we believe it is important to inform you of this incident.” You can click here to read the whole email.
My Holiday Message
Now this is not a mere examination of the the Honda email practices, but something that I experienced yesterday. Yesterday, I sent out a short video holiday message to my friends, family, and clients. It was not necessarily just a Holiday Message, it was a reminder to a select group of people that I will be out of town the week after Christmas. As I was putting together the email, I choose each person that will receive this email carefully based on the message. I also chose to send it out yesterday because I knew most of the recepients would still be in the office to open the email or would open it upon their return on Monday, December 27th. The purpose once again, a reminder. So far, %81 of the people have opened the message, which is about what I expected.
During the day, I received little notes from many people thanking me for the reminder, and also some that just enjoyed the funny video. Each person I know on a first name basis, and can honestly subscribe them to my Mail Client (MailChimp) because we email each other, each and everyday. We not only have a personal relationship in person but also a digital communication relationship based on information transaction.
Misuse of Email Addresses
Late Thursday afternoon, I received a Holiday Message where someone had sent an email to every email address they had in their address book. How do I know this, because all 1181 individual email addresses were in the “To:” field. This person has shared their whole client list, personal relationships, basically every email address they have with each of the 1181 people that received this note. This is a scary proposition. Two of my email addresses were in that distribution, so now I am subject to anyone who wants to use my email list for ill will. I do not know all of the 1181 people, so I have no idea if each of them is trust worthy enough to not use my email address properly. Email is about trust.
When we hand out our business cards or share our email address with someone, what are we “opting-in” to receive? How do we set expectations with the person whom we share our email address? I have four email address each with a specific purpose. I have one business email account, one personal account, one for my students at Clemson, and one for purchasing. Each has a specific purpose. I also ask people who send me business emails to my personal account to send to my business account. I also ask my students not to send class email to my personal or business account. I even ask my family to refrain from sending funny joke emails to my business account. So, when a person who has two of my email accounts sends a bulk email to all of their contacts, that is a violation of my email policy. Now I sound a little harsh, but this is how I have to manage my email.
Clemson University’s Email
Recently, at the end of the semester, some of my students were complaining about the amount of email Clemson sends to them. I have to agree…as a part time employee, I receive more email in one day from Clemson than I receive in one week from my busiest client. I am actually a bit overwhelmed. I on average receive 30 plus emails a day about a server problem, parking reminder, poetry exhibit, and the list goes on. I just hit delete, delete, delete. It is so bad, that I miss important email buried in the tons of email I receive daily from the university. Chartjunk as Tufte would say! “Chartjunk refers to all visual elements in charts and graphs that are not necessary to comprehend the information represented on the graph, or that distract the viewer from this information.” I think it applies here!
So I asked the students to write a paper to make recommendations to the university, to use email as a better resource to engage and inform the audiences at Clemson. I found some interesting responses, but the unified answer is do a better job delivering the proper email information to the person that is the actual consumer of this information.
Digital Communication
I have so many different ways I communicate with people digitally. I use Facebook, Twitter, Email, Mobile Phone Texting, and even Skype. I use email as a more formal form of communication, more of a contractual way to document conversations. But I use email based on the relationship with the recipient. This is a mutual proposition that allows us to interact in a private environment where we understand that we will not share information unless it is a part of the communication agreement. To me, Email is about Trust.
A few weeks ago, I heard a colleague chastising someone for putting the disclaimers in the bottom of their email signature. You know, the part that explains this is a communication between the above parties and not to share this confidential information. My colleague was saying that this is too much information for people to read and understand. But it is the actions I list above that have led to individuals being forced to set expectations with the recipient. Why…well, there are those who abuse our trust and share our private information with others.
Communication is about trust. I know we can just hit delete…but should we respond to those who abuse this transaction, informing them of our expectations, educating them of how we view our “address” should be used. Would you do so if that same person walked in your house without knocking…I think this is the same thing.
To learn about the MailChimp’s Email Terms of Use Policy, CLICK HERE.
To learn about SPAM and the CAN-SPAM Act of 2004, CLICK HERE.
So we are off…off to enjoy some time with family. It is Christmas and it’s that time of year when we take some time to enjoy a cabin out in the middle of NOWHERE. Well actually, the mountains of Georgia. For the fourth year, Sarah and I, along with Sarah’s two sisters (Jennifer and Susanna), and Jennifer’s husband Tom & their two kids (Maggie and Sadie), take to the the holiday travel and enjoy the mountains of Georgia. Sometimes, Sarah’s father Marty tags along…but it is sporadic. BTW, Sarah’s birthday is the day after Christmas…so this is also a birthday weekend as well!
So bottomline…I am out of pocket from Christmas Day until Monday, January 3rd of the new year. Yes, can you believe it is almost 2011, close to 20 years since I graduated from good ole Daniel High School. So this little note is to say Merry Christmas and Happy New Year! I will not be seeing you until my return…no offense. Do not worry, my family is watching the house and my awesome assistant and partner in crime is monitoring everything. Thanks Wendi…she ROCKS!
I will be enjoying the get away of a log cabin and nothing but woods. My job…make sure the fire in the fireplace does not die. That is it! Oh, yes I will be watching tons of football.
So bottom-line, I am not sure if I will have good/any cell phone reception and I will have an auto-responder set-up on my email. I will monitor just in-case of an emergency. If you like to mess around on Facebook and Twitter, well I will be Tweeting and updating Facebook. Here is my updated contact information:
So…this holiday season, I have been trying to take the time to write holiday cards. For the past three years, I have been creating a little holiday video that is from me to all my clients, friends, and family. One message to all of these people. Typically I would have about a 85% open rate, and about 90% of those who open would enjoy close to a minute of the video. These stats told me…that this was an impersonal way of saying Merry Christmas or Happy Holidays.
I have had this little bird singing in my head, telling me to do something a bit different. It is something that I remember John Warner saying in the first NetworkBash a few years ago. He was talking to the audience, explaining how after his yearly event called InnoVenture….he would write each person a thankyou note. This note was handwritten. I would bet he probably had a 100% open rate and 100% of those who opened the letter actually read the note. I don’t know about you, but when I receive a hand written thank you note, I read it!
The other day, I received a hand written thank you note from a very important public figure…I was humbled and honored. This busy person took just a few moments out of his busy, public policy day to write me a thank you note! WOW! His written words inspired me this holiday season.
What many people do not know about me is that I love buying cards. I like to find funny, off color cards that make people laugh. Each birthday, I typically buy two or three birthday cards for each person and number them in order for the recipient to open. I have been known to find a store with good cards and buy them out. I actually made a lady mad in Beaufort for buying all of her funny cards…I think I spend about $150.00 that day. I have a good collection for the perfect moment.
So this Christmas…I went out and bought cards. Funny cards, professional cards, thank you note cards, and generic holiday cards. I sat down and wrote to each person, each client, each friend a personal thank you note. I wrote to each client thanking them for their business and friendship. Some were sent off-color cards, some more professional cards, and some a typical holiday cards. But to each person, I wrote a personal thank you note. I let them know why I wrote and let them know that appreciated their relationship.
It got to be one fun little task. I got through the list of 100+ plus and kept on finding more funny cards, more appropriate cards. So I wrote to more people. It was therapeutic! I did not write to my close family members because I will be seeing this a lot during this holiday season, but I tried to write to as many people as I could. Some I did not, because I could not track down their address, so I will hand deliver. Some…I am still remembering and writing as fast as I can.
So this holiday season, how are you letting those you care about…know you care? Sometimes a hand written note says a lot…I know it does for me!
Hello friends, here are my links for the week. As you can see…they include doctors tweeting, social media, medical social media, Elizabeth Edwards, and Leadership. I hope you enjoy and let me know your thoughts about any of these articles!
I’m 16 and, unusually, I use Twitter quite a bit. I say unusually because perhaps you’ve heard that teens don’t tweet. This first came to light last year when a 15-year-old Morgan Stanley intern wrote a report [PDF] where he explained that teens “realize they are not going to update it,” and that “no one is viewing their profile, so their ‘tweets’ are pointless.” CLICK HERE to read more.
December 9, 2010 | Bryan Vartabedian, MD
I learned this only recently: people vary in how they like to consume their content. For the longest time I managed the distribution of my blog content passively: push it out on RSS and Twitter. Then let the chips fall where they may. CLICK HERE to read more.
I’m frustrated. Finally, after nearly a year of relentless campaign promises and bickering about everything except the real challenges facing our nation, this campaign is over. CLICK HERE to read more.
A legendary story about Tom Watson Jr., who guided IBM in its glory days, bears repeating in any discussion about smartfailing. According to the story, a vice president who had lost the corporation $10 million on an experiment that failed was called to Watson’s office. CLICK HERE to read more.
Hello friends, here are my links for the week. As you can see…they include doctors tweeting, social media, medical social media, ACC Basketball, and holiday fire safety. I hope you enjoy and let me know your thoughts about any of these articles!
Social Media and the Medical Profession November 30, 2010
The professional standards of doctors and medical students – which are based on the expectations of the community and medical peers – form the cornerstone of quality patient care. They are taught and assessed from the first year of medical school, and are continually re-emphasised throughout medical training and practice. CLICK HERE to read more.
The Legend Of Speedo Guy February 9, 2009 | ESPN.com
The profile of Cameron Crazies’ legend Speedo Guy. This is for all of you crazy college basketball fans out there, especially those who love and understand ACC Basketball! This is just in time before the heart of the ACC Men’s Basketball schedule begins. Video courtesy of ESPN, Inc.
Phoenix Fire Department Fireplace Safety for the Holidays City of Phoenix | Phoenix.gov & @TinaFightsFire There’s nothing quite as cozy as a warm, crackling fire in the fireplace. But if you don’t take some simple safety precautions, that fire could turn deadly. More than 6,000 people end up in emergency rooms for injuries associated with fireplaces and fireplace equipment… and most of the injuries occured with children under five years old. CLICK HERE to read more.
Should Doctors Tweet Between Patients? NOVEMBER 23, 2010 | Bryan Vartabedian, MD Social media is just another form of professional communication. We should see it no differently than the telephone or email which, as we all know, are frequently misused. To the uninformed, it’s assumed that social dialog is frivolous dialog. But my social feeds are at the core of of my communication. CLICK HERE to read more from Doctor V.
Hello friends, here are my links for the week. As you can see…they include social media, Facebook commenting, and hospital social media. I hope you enjoy and let me know your thoughts about any of these articles!
Why Social Media for Doctors Doesn’t Make Sense November 19, 2010 | Bryan Vartabedian, MD of 33Charts.com
When I discuss social media with physicians they often giggle and look confused. It’s as if none of it makes sense. And probably for good reason. Doctors have changed. CLICK HERE to read more. Should OSHA create work rules for physicians in training? October 2010 | Richard Leff, MD for KevinMD.com Blog
Recent rules issued by the Accreditation Council for Graduate Medical Education (ACGME) for resident work hours have further limited the consecutive and total number of hours that medical trainees may work. These measures, originally created because of safety concerns, are intended to decrease the number of fatigue-related errors made by physicians in training. CLICK HERE to read more.
Four ways to get more value from digital marketing MARCH 2010 | David C. Edelman
Companies that make the deep strategic, organizational, and operational shifts required to become effective digital marketers can become more agile, more productive, and accelerate revenue growth. CLICK HERE to read more.
Facebook Comments: Protected Speech or Personal Branding Nightmare? November 24, 2010 | Dan Schawbel of SocialMediaToday.com
We all know that people overshare. It’s easy to write a quick status update when someone bothers you at work or you’re frustrated. And in today’s world of social media and instant communication, it’s not surprising that quite a few people are taking heat for posting inappropriate content—especially when it comes to their careers. CLICK HERE to read more.
5 Reasons Facebook Will Be the 2012 Marketing Requisite November 24, 2010 by Patsy Stewart of SocialMediaToday.com
Facebook has generated a lot of BUZZ lately with its unveiling of a new location based “Places” with local deals. Successful companies are integrating Facebook into their marketing strategies. Fortune 500 companies are racing to see who can get the most “likes” and companies like WalMart are banking that you will share their deals with your friends. CLICK HERE to read more.
This is me on graduation in 1997 from Clemson. From left to right, my mom – Linda, my Nana – Judy, me, my sister – Jennifer, and my Pop – Joe. My Pop the business man…the only thing that is not seen in this picture is my Pop’s cell phone, which he had close to him all the time. I remember he had the first mobile phone in his car in the 1980’s and it was a rotary phone…he was an innovative business man. He was the first realtor in Anderson to have a mobile phone. He and I have lots in common. We love technology and gadgets.
Today…on this Thanksgiving, I went up and sat for about an hour with my Pop. This is my grandfather…my mother’s father. He is in a rehabilitation home after a few trips to the hospital. I am the oldest grandchild and my mother is the oldest of her siblings. In a way, I am like a son to him.
As a business man, it is good to find someone whom you can call a mentor. One that you can sit down, share honest thoughts, and receive honest feedback. But when the talk is over, that positive feedback makes you want to get up and keep on moving ahead. My Pop was a self-employed business man..for most of his adult life. He grew-up in Spartanburg, son to a police officer who died when my Pop was a teenager. It was my Pop and his mother (my Granny) trudging through life for years. He went into the Marines and afterwards met my Mimi, my grandmother. She died when I was only four years old. He became a medical sales guy…then stepped away to tackle the world of real estate. My grandfather sold real estate here in the Anderson, SC area most of his adult life. He has probably sold the same house numerous times. His photographic memory of each house combined with his relationship building skills made him successful leader in this Anderson community.
Now during the later years of his life, I think he is beginning to reflect and share his wisdom. He has seen recessions, he has seen the real estate market flourish. He has had to balance an entrepreneur’s life with the life of a family that encompassed four children and tons of grandchildren. My oldest memories of Pop is going on a house showing with him, sitting in the car, then watching him guide the people (his clients) through the contractual process. He loved what he did. I am sure he loved selling real estate because the of the financial benefit of a sale, but most of all he loved dealing with people. He loved building relationships. He loved hearing stories from his clients, connection with people from different backgrounds, sharing relationships which led to sharing business. Relationships led to strong economic development in his opinion.
Each time I get to sit with Pop, we share stories. He loves to hear my stories of a new client, a new person I met, new ideas, and my vision for my business of tomorrow. He also wants to hear the struggles, the fear, the disappointments, and the challenges. He wants to keep it real, because business is not always about the pluses…it is about weathering the storms and finding positives in the challenges. He has had to endure the downswings, so he sees the value in sharing both sides…but finding ways to understand and move forward to a brighter tomorrow.
My Pop loves to be called my mentor. He is…in so many ways. I seek his wisdom, his advice, his thoughts, his laughs, his positive thinking…but most of all his approval. I want to do it right in his eyes.
Mentors are necessary in this world of business. Mentors bring perspective, bring wisdom, en-still positive thinking, and prepare us to move thoughtfully for a brighter tomorrow. Mentors are awesome…but they are even better when they are your grandfather! One who has found success in his passion…not just selling real estate but building wonderful relationships.
On this Thanksgiving 2010, I am thankful for my mentor…my Pop.
So I was sitting in the board meeting for the Anderson Area Chamber of Commerce and the closing remarks from board chairman Bill Manson has me thinking. He told us that the average American home has five televisions. Think about that for a second, five televisions. He goes on to reflect that we Americans live in the richest nation in the world. We have so much to be thankful for this holiday season. Now I am not using the television as a barometer to measure wealth in totality here in America…I am looking at it as a small fact that makes you sit back and think.
One year ago this month, I decided to break away from another company and start my own business. For the past year, Sarah and I have been able to achieve more in one year than we have in the last four years of marriage. We have rid ourselves of all our medical debt, we have really started focusing on saving, we have spent more time thinking about giving not only money but time to causes we believe, we have helped our sister-in-law get through college, and we are closer than ever to starting a family. My little business is only a small part of this freedom of choice, but it has been more about empowering our future. Taking an active role in where we want to be tomorrow. So, I am thankful.
This past year, my mother has finally found her mate…one she can spend the rest of her life with; and I do not have to worry any longer. My sister has found someone who makes her day happy, and it is our hope that this relationship will flourish. Sarah has began to find the new her, after loosing her best friend…her mother to breast cancer three years ago and suffering three miscarriages over the last two years. Grief is a tough road.
I am not sure where business will take me next year? I have a good plan in place and focus on growth and continue to find the right people to work with…ones who want to do some fun stuff. I am looking forward to continuing teaching at Clemson…this is one area that I find the most joy. There is nothing better than walking in a room of tomorrow’s leaders and knowing that one day they will be taking care of me, in some capacity…why not help them along the way. For this I am thankful.
What do I want the most next year…not the gadgets that everyone knows I love, not the new car, not some crazy trip for vacation…I want to start a family. If it is our place to be able to have our own child this year…I think I will write about it every day on this blog. If it is our place to adopt, I will open my house with joy. I am 36 years old, turning 37 next March. If we have a child next year, I will be 57 when they turn 20 and in college. I will be 67 when they have kids…if they do so by 30. I want the opportunity to see my legacy. I want to see my tomorrow. I want to be able to support my family and do it with the passion I have for everything I put my heart into. I want to be able to tell the story of my family just as much as telling stories for my clients. I want to start teaching my legacy just as much as I teach our legacy in Clemson’s classroom.
So I am humbled and thankful. This is not some cliche blog post where I am going to sell you a bunch of thankful stuff about turkey and world peace. I am thankful that I can get up in the morning, in the house I pay for everyday, working with the clients I love, next to the woman I adore, and share life with the family and friends that make breathing air so complete. We should be so thankful to be able to freely express our opinions, fight for our passion, share our values and ethics, and do it in a country…a place we can call home regardless how many televisions sit in our households. Thankfulness is contextual and this is my little thankful thought for the day.
Thanks Bill for helping me think and articulate why I am thankful this holiday season! We should be so thankful.
What is your story? What is your legacy? How are you sharing it with your tomorrow?
As the year begins to come to a close, what are the stories you have told over the last year. Now, I do not necessarily mean what book have you read out-loud to a group of people…but stories have you sought out to find and share? In the world of marketing, branding, and pr…we find ourselves wrapped up in mission statements, branding guidelines, and style guides. Stories break all conventions…they tear down the walls of the status-quo.
I recently connected with a talented photojournalist on Twitter. Her name is Debbi Morello (@debmorello) and she is one hell of a photojournalist. Take a few minutes to check out her website here: http://www.debbimorello.com/. To me, it is hard to find people that share the same visual interests in the visual storytelling medium, taking a documentary style approach to marketing and pr…to bring the human element into the visual medium, provide a voice for those who know the story best.
When I was a young journalist, I attended many workshops with the National Press Photographers Association (NPPA.org) and Poynter Institute. These groups helped break down all the conventions and instill in me the need to always listen for the story. Think about it for a second, how many times did you think you wanted to tell a story one way, and it ends up taking an evolution of it’s own. The subjects/people shape the story.
When I walk into situations, I always listen for the story…not just look for the story. Now I realize that I am visual storyteller, but our ears are the most powerful sense. I remember going out to Wenden, Arizona after hearing reports of a town being flooded after a big rain. You see…when it rains for an extended period of time in the desert, the dry ground does not soak up the water…it has to flow somewhere. It typically flows into the valleys of the desert where southwestern towns are centralized.
I remember pulling out my camera and and listening for people, people struggling to figure out this disaster. They shaped the story. There was no need for some fancy writing, just real people telling real stories.
We can apply these same concepts inside the walls of our organizations. We can use our social skills and our senses to listen for the stories that reinforce and strengthen our organization’s message. We can move away from marketing backgrounds and become more PR/journalistic. We are storytellers inside. We like to document life. Why do you think Facebook is so successful? It is because we want to share, share our story with our friends, family, and colleagues. We take pictures, video, write our thoughts, and upload for all to see. We are writing our life story. We like to share stories.
What if we took that same initiative within our organizations. Listen for the stories within the organization and share them. Imagine just taking one or two hours a week, and walk through the halls of your workplace. Listening to the conversations, the stories. Imagine writing them down and sharing them with the world. They might want to share with their friends…more stories…bigger community of like minded people. Stories are fun. So…what stories have you told this year?
What are the stories you are telling within your organization? Please share…I am interested!
