fbpx

“Social Media Return On Investment” – The Mobile Device Industry

With the iPhone4S to be released tomorrow for millions of Americans…we cannot wait to tap into this new device. As we look through the specs of this new, faster mobile device…we see that has the HSDPA technology built in stating that it can leverage up to 14.4Mbps download speeds. Now, there are many that have tested this feature in large, metro areas stating that these speeds in reality are not half this speed. But there are Android phones like the Droid Bionic that are tapping into the Verizon 4G LTE network with faster download speeds.

Yes…our mobile devices can access the network faster and faster and faster. Reading through the OnQ blog by Qualcomm as they address this explosion of social media technologies:

“With all this expansion, one lingering question on everybody’s mind is ‘will the wireless networks be able to keep up with this growth?’ The obvious answer is a resounding YES. As I have explained in these blogs, 3G/4G networks are well equipped now, and evolving in the future, to address the massive increase in the sheer volume of data growth.”

Nielsen release their 3rd Quarter 2011 Social Media Report with some interesting stats on mobile device usage: “The ability to access social media is a commonly used feature among mobile owners. According to a recent study by NM Incite, a Nielsen/McKinsey Company, nearly 2 in 5 social media users access these services from their mobile phones.”

Here is how social media access ranks against other features offered on their mobile devices (from Nielsen’s 3rd Quarter 2011 Social Media Report):

The above statistics suggest we are access social media outlets on our mobile devices more than access the web. WOW!

In Steven Van Belleghem presentation “Social Media Around the World” on slide 140 states, “56% of smart phone users follow a brand on social media.”

What does all this mean…people are accessing information via smart phones. People are heavily using social media outlets on their smart phones, creating data transfer which demands more bandwidth. The more the usage, the more the demand. This demand is fueling the growth of the mobile network. You think you see a lot of advertisements between the major carriers talking about 4G, 4G LTE, unlimited data, throttling…you need to start researching this information. We are data transfer hogs and connecting to others via our smart phones. This is fueling the growth in our networks, which is leading to large investments in the mobile infrastructure and mobile gadgets like iPhones and Droids.

Prakash Sangam, Senior Manager, Technical Marketing at Qualcomm, continues his explanation on the OnQ blog post:

“As has been very well established by now, smartphones are the key drivers for this increase in data demand. When you take a close look under the hood, interesting facts emerge about smartphone usage behavior and the corresponding network resource utilization.

Unlike the connected laptop or computer, smart phones connect intermittently to the network, and generate very small amounts of extremely bursty traffic. For example, when you check for updates from email programs or from social media apps (e.g., Facebook, Twitter), check weather, use location based services, send presence updates for IMs… and many more activites — often described as “chatty apps.”

Every time these apps get updates, the smartphone has to establish the connection, do the data transfer and tear down the connection, which means lot of signaling. Often that means more signaling than actual data transfers. There have been many studies on this, validating the fact that smartphone-generated signaling overwhelms wireless networks. The trend of vastly popular social media going mobile will only further amplify this effect.”

Our smart phone usage combine with our social media usage via these devices is fueling the growth of these data networks. These major carriers are banking on social media usage, connectivity, and ultimately our desire to continue to want to purchase the newest gadget for the faster speeds.

So, why did Apple release the iPhone 4S instead of the big jump to the iPhone 5? Well, many speculate…but here is an interesting perspective from Business Insider:

“If Apple had launched a radically new iPhone 5, more of the folks who currently own iPhone 4 would have upgraded, so Apple would have sold some more 4S units. As it is, the iPhone 4S is likely to appeal primarily to iPhone 3G and 3GS owners, non-smartphone owners, and non-iPhone owners, most of whom (like me) are presumably stoked to buy the iPhone 4S.”

Here is the game…get more people on faster networks, faster infrastructure, and newer technology. These mobile devices, their speed, their apps, and their access  to faster networks fuels consumers to access social outlets like Facebook, Twitter, YouTube, and other social applications. The real social media return on investment is the mobile technology and infrastructure that supports the connectivity.

*Blog header image from Yugatech.com.

Do we need the 4G speed for all our devices?

Ok..Ok…the big ole hubbub across the mobile communication spectrum is all about 4G and 4G LTE. It is all about speed and the network. Yes, Verizon is leading the way with their LTE rollout across the country. AT&T and other groups are playing catch-up, well from a technology standpoint. AT&T is surely leading the pack in a clear concise message with their “Rethink Possible” campaign.

But what does this really mean for consumers, well I am still trying to figure this out. Seriously, why do I need 4G LTE speed on a mobile device. Why do I need to be able to upload and download at speeds twice or three times 3G speed on my iPhone or Android device. I can already watch video on the device, I can do video chat with my device, I can check email, download a document, etc at the 3G speeds.

What advantage do acquire when I buy the new iPad or iPhone with access to a 4G LTE data transfer rate? Now, look at the MiFi devices (the mobile hotspots) and this makes sense. I am a video guy and I need to be able to upload Gigabytes of video content and access to these speeds will trump most business and in-home data speeds.

At my house, I currently have my Charter data plan for Internet access that provides 25 Mb/s download and 3 Mb/s upload speeds. That is pretty fast…the 4G LTE mobile devices will be able to provide close, if not better upload speeds and similar to less download speeds. This is great for uploading large files from my edit bay and home workstation. So why does the average consumer need access from a smart phone to these speeds?

Verizon just released a press release today announcing that the Galaxy Tablet will be 4G LTE enabled. Jeff Dietel, vice president of marketing for Verizon Wireless stated in the press release, “The tablet market is exploding as customers are discovering new uses for the technology that features a large screen, powerful processing speeds and access to Android Market™’s 200,000 applications. The Samsung Galaxy Tab 10.1 is perfect for customers who want to take advantage of Google™’s new movie rental option and view their favorite film on-the-go.”

Well, we are becoming a more connected community of technology enthusiasts. Everywhere you look, someone is looking at their smart device. They are texting, tweeting, looking at Facebook, checking email, watching video, chatting, uploading pictures. The days of the laptops and home workstations are slowly drifting away for the consumer. I bought my wife an 11 inch MacBook Air and it is close to the same size as my iPad. Those big ole bulky home computers are almost extinct. And with Cloud Computing…people are able to acces and store files virtually.

Look at the new release of iCloud by Apple. Yes, the ability to store and access all of your music in the “Cloud” and not have to worry if your home computer crashes, loosing all your music files. I can list numerous friends that have experienced this “life changing” trauma. My sister-in-law cried for days as she tried to recover a small percentage of her thousands of songs. I can still hear her saying…”There goes Bonnaroo…their goes Death Cab….GONE!”

So what does iCloud have to do with all this…we are becoming more dependent on the virtual community, connectivity, and off-site storage. Bigger server farms are providing access to storage and information. This also means that all of our devices, not just home computers, need to be able to access and alter these files from any device. I can now, shoot, edit, publish, and distribute video from my iPhone4 on YouTube and Vimeo using 3G, all in 1280×720 resolution. If I was still in the news world, I would be killing my competition…maybe?

Bottomline…our mobile devices are going to be moving more and more from content access devices to content creation devices. These devices will fit in our back pocket and we will be able to do more on the go, not restricted to our home/business/office computers. Access to servers and mainframes can be done anywhere…and their needs to be more bandwidth across the platform for more and more people to access and create content on the go. Also…files sizes are growing from HD video and larger picture quality.

One concept that I have not even touched is Healthcare IT. Yes…with the emergence of EMR’s and Cloud computing, more and more healthcare professionals will need to access large healthcare records in a mobile setting. Whether it is in the “field” like an ambulance or even rural healthcare networks. This type of speed and infrastructure will provide this access.

So, right now I am not sure if the consumer needs access to these speeds, but soon yes. Because all of their traditional computing will be done in devices that are the evolution of our iPhones, iPads, Laptops, Desktops…combined. Speed and access is key for tomorrow’s connectivity.

***Image from the Daily Galaxy, thanks a bunch!

Healthcare Innovation & Mobile Devices

What does this video have to do with this post? Well, the exchange of information across the “Cloud” in a secure fashion. We are in a new world when it comes to patient information…especially with new devices like iPad2 and Motorola Xoom. So, let’s shift gears…let’s think about the possibilities with these new devices and this growing network.

So the iPad2 is out…and the buzz is HIGH! What is so cool, it has a two cameras with the ability to connect with 3G access. But it is not the only device/tablet out there with the same specifications. There is the Motorola Xoom and the Samsung Galaxy Tab…also carrying two cameras on the front and back and 3G access. So what does this mean for the healthcare industry…A LOT.

Imagine you are having a heart attack and the ambulance drive is 20 minutes. The EMT’s that show-up put you in the ambulance and start screaming down the road. The EMT pulls out one of these devices, connects via 3G and has a video conference call with the cardiac physician at the hospital. The physician can look at the patient, talk with the EMT, see the EKG, and communicate. Imagine the vital information that is exchanged via video conference while taking notes via an EMR on one device…wirelessly communicating with the physician…in real time. Life saving communication.

OK…hold your horses before you get too excited. We have to figure out how to protect the patient’s information. We have to decide, where is this data going to live? Seriously, will these tablets be able to access the EMR’s as a host or actually download the data to the device? Well, if it is downloaded to the device…what if it is stolen or the EMT decides to take it home to play? There are some talks about maximizing the GPS capabilities within tablet, and when it gets so far away from the ambulance or mobile care unit, it wipes the internal drive. Yep…you try to run away and poof, the data is gone.

Another concern…should the EMT need to access the full EMR? Do they need to know all the patient’s history for critical care situations or just recent history, current medications, and DNR requests.

Lot’s of logistics and IT infrastructure issues to think through. But with the upcoming release with the 4G LTE network from Verizon along with AT&T possibly purchasing T-Mobile…the infrastructure is going to be in place to support this transfer of data. Combine that with the scalability of “Cloud” computing…even a bigger WOW!

I think the biggest perk of these devices, the ability to combine the front and back cameras with access to EMR’s simultaneously, in a mobile situation. Being able to review a chart and consult with a physician via video streaming…all in one device. Video is going to become ever more present in the charting experience for providers. Not only sitting down to write in notes, but to record physician thoughts via video. How about the physician being able to video interview the patient with a mobile device and upload it to the EMR. Powerful information that cuts through the textual notes from the physician. No offense to you physicians that input great information and do great dictations.

These devices are going to transform mobile healthcare especially for critically ill patients. The ability to video conference via a wireless 3G device (4G on the way) and take notes on the EMR…this will help streamline critical decision making so when the patient crosses the doors of the ER/ED, assessment time has been cut dramatically.

The possibilities are endless…I think?

4G LTE Technology: The Good, the Bad, and the Hospitals.

4G LTE Demonstration Let’s just say I was amazed by the Verizon 4G LTE demonstration today at Verizon’s Corporate Office here in Greenville, SC. As I watching them describe and demonstrate the capability…I was thinking, man this is going to change the way we do business.

The 700 Mhz is where the LTE network will exist, the part of the spectrum that will penetrate walls and buildings further than any other part of the spectrum currently in use. Also, the speed of the 4G LTE network is just as fast as my home connection, if not faster than my Charter home network of 8 Mb/s download and 3 Mb/s. Yes…over a wireless connection! The demonstration test using Speedtest.net showed the speed of the 4G LTE card in the laptop was running 14 Mb/s download and 8 Mb/s upload speed…THAT IS FREAKING FAST! Fast enough to do full 720p video calls over the wireless, mobile network…with plenty left over for the video grid demonstration.

My iPhone4 phone with 3G probably is running at roughly 2 Mb/s download speed and 0.3 Mb/s upload speed. So, in the next few months, the Greenville/Spartanburg area will see this new network released with a whole new set of devices tapping into this speed. Many of the major metropolitan areas like Atlanta, Charlotte, LA, New York already have access. 38 markets and 60 airports currently have this network. So what does any of this have to do with healthcare?

First…more connectivity to the grid. Devices will be a part of everyday life in healthcare.  From tablets in emergency departments to ambulances with streaming content/video back and forth, assessment of patient care during transport. This is just one of the areas healthcare will see this change. But here is another, hospital administrators will have a harder time restricting access to the Internet and social platforms.

Yes, many hospitals have been debating whether to “open up the pipes” to employees, allowing them access to Internet sites and social outlets. Two major concerns, bandwidth and employee performance. Well guess what…the hospital’s Internet and  Social Media policy just became harder to write and enforce. LTE technology not only provides speed but also hospital building penetration with the 700 Mhz spot on the spectrum. Yes…it can get through more think walls.

These devices are going to become even more necessary, as a part of the connected network for making diagnoses. Also, who is going to provide these devices to healthcare professionals? Will the hospitals pay part of the bill, splitting it with the professional. Then which part of the content created on the device is owned by the hospital? Then, can the other part can be used for personal reasons?

But let’s put aside the concern over hospital employee productivity. How about the patients and patient families. They will have access to the these devices, speed, network, and the spectrum. Now, they can get online, post pics, maybe do some video over Skype. But with this upgrade to LTE technology…more pictures, videos, and information will be shared inside the walls of the hospital. How about patient privacy? How about the media outlet that dresses up in street clothes, walks into a hospital, and streams video content from inside the walls of the hospital. Now, these are extreme cases to consider…but access to the network and speed will no longer be an issue. And hospitals are not the only major organizations facing this change in accessibility and connectivity.

Yes…LTE technology is going to force us to rethink…A LOT! I know I am going to re-think my current AT&T plan, but it looks like they will be releasing their own LTE network. How about our home Internet providers? Especially given the comparable speeds. And many business will be rethinking their internal policies, what employees can do while at work and what devices they can use.