Most of what hear about America these days outlines our frustrations – the widening gap between the haves and the have-nots, middle class jobs fading away, hate-filled politics that prefers gridlock to compromise. What we know about America mostly comes from journalists who travel in herds, trailing politicians or camped out at big stories, pouncing on problems to repeat over and over. They offer up celebrity experts for solutions, the people who spend their busy days spouting opinions to cameras, while others in the shadows quietly make America work.
The storytelling narrative…sounds like an oxymoron? Well…there is a narrative in the content marketing space, and the primary focus for these marketers –> who is going to own the storytelling digital narrative. Hmm…
Since digital content marketing has become a buzz word, mission statement, and a service to provide…more and more “expert” storytellers are emerging. I am finding more and more organizations touting the ability to leverage audiences using this practice of storytelling. Just do a Google search and Twitter search for the word “Storytelling”.
Yes…we all can tell a story…but to what degree do people really care? And what do we view as a story. As a former journalist, stories were and still are my life. For so many years…I thought I could tell a great story using a camera, microphone, and a computer.
This was my ethic until I met Bob Dotson…who I think is one of the best storytellers in broadcast journalism. He shared something with me that changed the way I approach every project I produce. He shared with me his philosophy during dinner one evening.
Stories are like an onion, and it is up to us to help the audience peel back the layers. He went on to explain that many people can tell a story, but is it really a story when only layer is revealed? True storytellers find stories with layers, ones that have deep meaning, deeper impacts, layers upon layers of little micro stories.
I love this idea of the onion and the storyteller’s burden to seek and find the truth in those layers. The true narrative lies in the connection of those layers as they are weaved together in a larger enterprise.
If you apply this idea of layers with content marketing, it is a perfect match. As content marketers, we know that it is not advantageous to only deliver the whole story at one time. If we can reveal each layer of a story, one link at a time, one picture at a time, one video at a time, one blog post at a time, one tweet at a time, etc…we can share a larger narrative that builds a larger digital brand.
We have the opportunity to expose a larger documentary, providing a path through this narrative (these micro-stories) revealing the thesis at the right time…the right moment.
So I thought I would share four things that I feel are a part of this larger storytelling narrative:
1) Finding the Story:
The act of finding a story that you can see, hear, feel, and relate. This is the vital. We not only have to find the first layer, we have to dig deep. We have to search for the onion. The goal is to find that story that can not only reveal itself in layers, but also provide digital accessibility for the audience. We want to sprinkle the digital space…one layer at a time.
2) Telling the story:
This is a part of the narrative where we bring the story to life. The art of articulating using words, visuals, sounds…elements that reach the audience in the fashion where they can see, hear, and feel the layers reveal themselves.
3) Seeking the Story:
As storytellers, we seek to tell, yet consumers seek to find a story. There is the part of the narrative where consumers use language to search for the story. Whether listening in a conversation or typing words into google, we must articulate what we want consumers to find. We have to give consumers language to use to find our stories! So as marketers of this larger narrative, we have to digitally brand our stories. How can we find and share the proper keywords, revealing them to the audience so that they find our story at the right moment in time.
4) Sharing the Story:
This is the part where pitching the story is important. Once we tell…we have to make the story repeatable in an efficient, expedient fashion. So articulating a status update, tweet, or sharing at the dinner table is a part of the sharing narrative. From word-of-mouth (WOM) to digital WOM, sharing is a strategy. How can we trickle each layer of the story so that we give the audiences reason to continually come back for more.
Fast Company’s Kerrin Sheldon wrote a wonderful blog last month titled “Why Short-Form Video Is The Future Of Marketing” and I have to agree.
Let’s Talk Audience
Kerrin went on to make a powerful statement: “To create truly high-quality content, you must be a storyteller. You must be able to pull together a large selection of shots and content and pare it down into a manageable short-form video that will engage an audience.”
This conversation takes me back to a dinner I had with Bob Dotson of NBC. Bob is what I consider a master storyteller and his reputation is obvious from the numerous awards and speaking engagements across the country. He took me to dinner after we worked together on a story in Charlotte. I took this opportunity to become a human sponge and soak up as much knowledge as possible.
Let’s Talk Purpose
Bob explained anyone can tell a story…but if you really want to tell a story that engages an audience, you must find an tell stories with layers. As the storyline progresses in a video…the audience peels back the layers, revealing each little nugget of the storyline. Stories using video are visual communication tools…you just have to know how to find them, especially inside/outside you branded organizations.
I love this short little video interview with Bob:
Bob’s comments get you thinking, why we tell stories and how to find those stories with layers. But back to Kerrin Sheldon’s point about short video content.
Kerrin continues in the Fast Company article to share about this growing market of storytelling:
“I predict the next 5-10 years will be huge for video marketing online. Brands are moving further away from direct advertising, whose metrics that are hard to calculate, and into original video content–content that is created not to sell but to engage. They tell a story and they create brand loyalty. The days of direct consumer advertising is dwindling, and the advent of marketing through storytelling has arrived.”
Let’s Talk Delivery
Let’s at the numbers, here is an online video consumption from June 2012 (Based on ComScore Report):
1) 84.8 percent of the U.S. Internet audience viewed online video.
2) The duration of the average online content video was 6.8 minutes.
3) Video advertising reached another all-time high in June as 11 billion video ads were viewed.
4) Google Sites, driven primarily by video viewing at YouTube.com, ranked as the top online video content property in June with 154.5 million unique viewers, followed by Yahoo! Sites with 51.5 million, Facebook.com with 49 million, VEVO with 46.2 million and Viacom Digital with 38.9 million. Vimeo moved into the top 10 ranking for the first time at #10 with 21.4 million viewers.
So let’s look at the channels to share your content:
1) YouTube: “Everyone knows YouTube and it continues to dominate the market. But unless you’re a professional musician or are looking to score the new huge viral video showcasing your friends firing off bottle rockets from a made-at-home cannon, there are plenty of other places to showcase your videos. “
2) Vimeo: “Vimeo.com is the finest collection of artistic videographers on the web. Without outwardly deleting poor-quality content, Vimeo’s homepage and search results make it easy to find awesome content and avoid the endless amounts of useless crap that often plague the YouTube experience.”
3) Pinterest: “Along the same lines, Pinterest’s new video feature gives curators great opportunities to pin videos to their boards. Even more so than Facebook and Twitter, Pinterest has created a sharing experience so simple and effective, it makes the potential or virility even higher.”
So as Kerrin says, “With ever-increasing YouTube lunch breaks and Vimeo dinner dates, online video is becoming a constant companion–one that every brand is rushing to take advantage of. “
***Image from epicamexico.blogspot.com
It took years and years for me to get to the point of understanding what it means to tell a story. A Story…which is comprised as a Beginning, Middle, and a End.
Hmm…let’s think about this for a second. It is currently recommended that if you are creating online video content, that you keep it within a few time parameters.
1) If it is a single person speaking right at the camera…then a minute is about as long as the human attention span can stay engaged.
Jakob Nielsen’s “Talking-Head Video is Boring Online” states that “Eyetracking data show that users are easily distracted when watching video on websites, especially when the video shows a talking head and is optimized for broadcast rather than online viewing.”
2) If there are more shots beyond the headshot edited over a person speaking (a narrator), then a person’s attention span on average is willing to hang around for about 2.5 minutes. What do I mean? Well, there needs to be a variety of shot selection instead of just looking at the one talking head shot.
Now, given these parameters…let’s talk about Beginning, Middle, and End edited so that it tells a cohesive story between 1 to 2.5 minutes. OMG….seriously. Did you know that if you wrote a script for a video that is:
– one full page length on an 8.5×10 in piece of paper
– one inch margins
– single spaced
– 12 point font size
then it would take roughly 2.5 – 3 minutes to narrate the script. Most people have a hard time condensing a blog article less than five paragraphs. This is why I like Twitter…tell a story in 140 characters.
Many people in advertising and pr like to plan, and plan, and plan, and pre-plan the plan. You know, write the script with the message/vision in mind. Dictate what the narration is going to say, script each person in the video so that it is a controlled message. There is tremendous value in controlling the message.
I typically take a more journalistic approach to creating messages for the clients who choose to work with me.
- Identify the context by analyzing the Audience, Purpose, and Delivery.
- Identify the cast (people/subjects featured in video)
- Identify the storylines that provide context for each subject
- Write an overall OUTLINE of the story
- Schedule Interviews
- Outline the questions/points for the interview
- Interview each subject on-camera as a conversation
- After each interview, log and transcribe each interview
- Write final script
- Identify gaps in story
- Write narration and on-camera host scripts that interweave the interviews that display the story (Beginning, Middle, and End).
- Edit the story. Be prepared to deviate from script based on pacing and story execution. Place each piece of the puzzle together to support overall message.
- Revision Cycle with stakeholders
- Deliver the message to the target audience
Now this is a basic overview of the “journalistic approach” to storytelling. But really…it is the approach of letting the subjects tell the story. Using keen interview skills to listen to responses, and being prepared to alter/adjust the interview to pull relevant topics from the subject…bottomline, to meet the needs of the message. This most important part of this process is…LISTEN! Listening is the key to telling a good story. Listen to the subjects, listen to the message, listen to your instincts, listen to the responses on tape, listen to facial expressions of the subjects, listen to the clients reactions.
So how do we listen? Well, let’s talk about listening during a few keys areas of the process.
1) Listening during the interview.
Bob Dotson (NBC Correspondent) said the best way to listen during an interview is to ask a question/make a statement then sit there and force a response. Do not say a thing, create a silent void for the subject to fill. Do not sit there and do the typical “Ahh Haha” or the “Yes” while the person is talking…you will corrupt the audio recorded!
Listen to the subject by watching their facial expressions while you ask questions. This is key to seeing and understanding what makes the subject tick. Did you know that the first two or three questions are typically throw away questions. Questions that get the subject warmed up…use them to your advantage…make them feel comfortable and forget the camera is there. While you are listening to the responses…stay tuned into the how the subject’s mood changes so that you know when to ask a hard question. LISTENING will help you frame your interview session. Interviewing a subject is like telling a story…there is a beginning, middle, and end to the question an answer session.
2) Listening during the logging/transcription session
This is the time to watch, listen, and analyze whether the interview session translates the intended message. Listen for changes in the storyline both in the interview and the over-arching story that is being created. Listen and log “soundbites” that fit into the storyline. As you are logging/transcribing take note to the “soundbites” that might fit in the beginning middle, or end. Listen and take note to the comments….additional “B-Roll” or footage might be needed as complimentary video to reinforce the comments.
3) Listen during editing process
As you are constructing the message from the script…listen as the message flows. If it feels awkward, forced, contradicting, etc; then be willing to listen to your instinct to change so that you feel “at peace” with the pacing.
4) Listen during the revision process
Watch and listen to others as you present the story to your peers and the stakeholders. Watch their facial expressions. Notice when each person starts to lose interest by playing with their iPhone, or looks away. Notice when there is a complimentary emotion that matches the moment in time in the story. If someone cracks a joke, then the audience should smile or laugh. If not, the editing did not execute the purpose. Listen to the responses and be willing to step away from the creative enterprise to think critically about the overarching goal. Be willing to question and listen to why each person had a particular response
LISTENING HELPS US TELL STORIES!!!!