We are surrounded by noise, conversations, opinions, places where voicing and sharing our thoughts, feelings and opinions feel unsafe. Large group conversations are getting more overwhelming, more polarizing, and even volatile to a point forcing us to make tough choices….where is my safe space?
I have always been caught in this dilemma…when it comes to managing a brand’s community or community within a brand, what is best for the community? Who should be really managing the community? One with experience with the Message? Community Management? Social Media Management? Brand Management? The actual brand employee(s)?