connection Archives - Page 2 of 2

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What am I really trying to measure? A Conversation?

So I have been thinking a bit about all these various discussions relevant to Social Media and how to measure success. People want a metric…they want to measure something! Whether it is the “SIZE” of the community, the number of leads, or the amount of revenue generated, etc.

I just read an excellent blog post by Amber Naslund titled: “How I made $100K with Twitter.” This was such a great post, but what I walked away from this post was this simple point, you get as much as you put into it. I know that sounds so elementary, but it is so true.

“The magic in making money with social media isn’t that the site or social network becomes a revenue center itself. I didn’t sell stuff on Twitter. I gave people access to me and my expertise, and paid attention to when the time might be right to talk business.” Amber Naslund, Radian6

So what are we trying to measure? If we are business people, we want to know that we will get something in return for the time we invest into this medium. If we are a large company, we want to measure the scale of time as it directly relates to the revenue or sales it generates. If we are a cause or advocacy group, we want to measure the reach of our message; basically how many people we can communicate and get them reciprocate the message.

This is what I want to measure:

Connectivity is increasing: I want to know that my community is growing and I can continue to connect with other smart people.
Revenue is increasing: I want to know that the number of people I am reaching has some direct effect on the revenue I generate.
Generation of New Ideas: I want my ever increasing connectivity to help me to become more innovative.
My “Competition”: I want to be able to engage and watch what my “competitors” are doing as they innovate.
Reciprocity: I want to know that if I am sharing, others are sharing back.
Clicks: I want to measure if people are clicking what I want them to click.

I think of the ole education story. Remember back when we went to college, and it was hard to get up in the morning for that 8am class. Sometimes we would skip and wonder what we missed? Then there are some of us that might have been perpetual skippers and wonder why we could not get good grades. I was one of those people. But my academic advisor told me this, your success in the classroom dramatically increases if you just show up for class. Think about that statement for a second. Your success can be attributed to the amount of time you engage.

I think the same thing is true for any portal of conversation you choose to find value. The more you engage in the conversation, the bigger return. The key word here is conversation…not dictatorship. People want conversations, opportunities to grow, listen, and to be heard. People want to share with like minded people. If you are in the business world, they want to share business with people that understand how to solve their problems. This goes back to listening .

So here is my metric: I can directly correlate the number of times I listen to the amount of meaningful conversations I have, whether it is business or personal. If I listen, I can help people solve problems. If I am a good listener, then my network is big…AND if I can’t solve the problem, there is someone in my network that can probably help solve that problem.

What stories are you listening to today?

BTW, here is a good discussion Social Media ROI from Olivier Blanchard. I think the guy is smart and has figured this out.

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WOW! Bobby hits the track BMW style!

So today was the day! Yes, and it was what I least expected! A few weeks ago, I had the tremendous opportunity to meet up with someone cool, the one and only Kamran Popkin from SWAG Club. This guy is more than just about great SWAG, but sharing some fun and connecting people. He invited a few of us for a corporate trip out to the BMW Performance Track in Spartanburg, SC next to the BMW Manufacturing facility where they build the X5’s for international distribution.

As I got into my little red 1991 BMW 325i convertible, and made my way to Spartanburg, I had no idea what was in store for the day. As I pulled into the facility and made my way inside, I was greeted by some close friends who had also decided to attend this day. From there, it was lunch, some ground rules and off to the track. OK…ground rules and off to the track…YES….we are going to RACE BMW’s on a performance track. No weird Interstate driving where we are worried about blue lights. Yes, it was the petal to the metal. BTW, one of the attendees was late today because he was pulled over on the way to the day’s activities, he was a little PUMPED! Rightfully so!

So…four tracks, eight different BMW’s, 38 attendees and time for loads of fun. We started with driving the X5’s on an off road track where you can take the SUV through 2.5 feet of water, on steep inclines, and even on two wheels, YES..TWO WHEELS. My partner for the day was Wendi Hil,l whom is also a marketing professional. From the moment we jumped into the X5, it was a day off holding onto the “Ole Shit” handle accompanied by loads of laughter and screams.

So a few things that rocked my boat:
1) Racing a BMW 650i on a timed track.
We were able to drive a black 650i on a timed track where we could unleash the 4.8L 360HP V8…and charge around the track in uniform chaos with a partner in the car. Here is Wendi as she drove around the track, a video from my iPhone. Notice the intensity in her eyes and the shake in my hand as we scream around the track. If you listen, you can here the scream of the engine!

2) The Instructor “Hot Run” – AKA Check your Britches Run!
This is where the instructors get to take us ego driven goof balls (after we think we have mastered the track) and show us how to really drive a BMW M5 on this “Performance Track.” Umm…OK, my head still hurts, I never thought that I could ride in a car where the only forward motion that was created was when the car was sideways. What do I mean, this M5 spent more time moving up the track sideways than actually wheels pointing forward. After slipping and sliding, a few 360’s, my head hurt from laughing so hard! My hand was permanently engrained into the “Ole Shit” handle above the window. IT WAS AWESOME! It is amazing the performance and safety of a BMW M5.

3) The BMW 135i 3.0 Liter Twin Turbo
This little two seater actually has four seats, but the two in the back are the insurance seats. But, this little firecracker on the open track made me get on the gas in the open straight-aways and get on the brakes before those sharp turns because of this amazing power. WOW! Man does it have torque! This was my favorite car of the day, and at the nearly $30K price tag, WOW!

All I can say to my friend Kamran Popkin, thanks a BUNCH! He knows how to through a party BMW style! What a great pre-birthday present!

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All it takes is a cup of coffee…

When you are walking to your office, or walking to grab lunch, through a crowd of people…do you realize that you are surrounded by some smart people? Everyday we probably come in close contact with more than 250-300 people, as we walk from one place to the next. If you live in New York City, Chicago, LA, or other large metropolitan areas…we probably walk pass thousands of people a day. Imagine if you took the time everyday to find one person, one that you have not met and introduced yourself..then bought them a cup of coffee?

Imagine being a student again on college campus, getting up every morning to go to class. It is 8:45am and you are on your way to you 9am class. If you attended a large university with over 15,000 students, you probably pass close to 1000 to 2000 students on your way everyday. Imagine if you left a bit early and picked one person a day and bought them a cup of coffee. You might start a conversation with the next President of the United States, the next GM of Ford Motor Corp, the next religious leader of our time, the next Defense Secretary, etc. What if that person turns out to be a business partner, your lawyer, your minister, your accountant, someone you might do business with one day. College campuses have the greatest potential for human capital and also the greatest potential for building long term relationships.

Now if you take that same principal and place it into your everyday work routine. Imagine taking just a few minutes everyday and meeting someone new. The cup of coffee is just a pathway to a conversation…it is a connection point. So is thaa game of golf or other relationship building tool…just a connection mechanism. But do we really foster those relationships?

Some people are coining this economic situation as one of the worst in decades. Many people are looking for work, struggling to find jobs, resorting to paying people to write resumes or lots of money on technologies like LinkedIn. But do we really get jobs or forge business deals solely on a piece of paper that holds our credentials? People that excel in tough economic times are those who have forged relationships and can pick up the phone to call for help or a favor. They have been building their human network for years and years. All it takes is a cup of coffee.

So each semester, I take one day and make my students follow me to the coffee shop on Clemson’s campus. Today was that day. It was a day to forget about proposals, projects, and grades…it was a day to talk about what it means to leverage those relationships and the greatest potential that walks by them each day during class change.

Are we building our tribe? Are we building our network? What are we passionate about? Everybody has a story to tell…even over a cup of coffee.

“A tribe is a group of people connected to one another, connected to a leader, and connected to an idea. For millions of years, human beings have been part of one tribe or another. A group needs only two things to be a tribe: a shared interest and a way to communicate.”
~Seth Godin

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Efficient Storytelling Increases Connectivity

One of the hardest things I think I have ever taught or created was the “Elevator Pitch”. Have you ever tried to sit down and write your elevator pitch for your business, your message, or your cause? You know what I am talking about, when you walk into a room of people (whether large or small) and you shake hands and they ask, “Hey there, how are you…tell me about yourself.” Can you recite that perfect message, that one piece that not only peeks someone’s interest but has one major characteristic: it is repeatable. Why repeatable? Well, you want that person to remember your pitch, and be able to have that person turn around and introduce you to someone else and be able to repeat that pitch for you…increasing connectivity.

The same thing is true for creating an effective 30 second television spot. Think about it for a second, it is a company’s elevator pitch. You have only one shot to grab someone’s attention, relay and efficient and effective message that pulls someone off the couch or from across the room to pay attention, understand and comprehend, then be able to remember to repeat it. Why repeat, so they can go find your product/service/cause or tell someone that might need or want that product/service/cause.

As I discussed in the my blog entry Building Communities Around Media | Stories of Connectivity, communities are not connected via relationships, yet stories are the connectivity between relationships that build communities. These stories have to be efficient so that the connectivity increases. If you can tell a story, deliver a pitch, create a effective/repeatable spot; people are much more willing and able to repeat that story…and their connectivity increases via those stories.

Imagine walking in a room filled with 500 people. If you had a story to tell, a pitch to give, or an introduction to present; and this story can’t be told efficiently and effectively. The people that you are there to meet loose interest, change the subject, and less likely to connect you with other individuals (their friends in the room). The same is true with that television spot. If the message is not efficient and the story gets lost, then audience is more likely to TiVo past this spot or just not pay attention.

What do I mean by an efficient story, it comes down to understanding purpose, brand, audience, and delivery. You have to recognize that core message for that story and deliver in a fashion that is repeatable. There is a litmus test I like to use; the power of this Social Media Tool called Twitter. Have you ever written a script for a spot or that elevator pitch, now see if you can write in 140 characters. Yes, so you can Tweet that message. But if you want to make it repeatable, then write it in 120 characters just incase someone wants to Re-Tweet the message which usually takes up 20 characters.

The point of this discussion comes down to one example…Super Bowl Television Spots. These are crucial time slots where companies invest millions of dollars in placement, messaging, research, and production. Do you think they better create a message that is efficient enough, effective enough so that one time it runs during the Super Bowl, you will remember it and do exactly what they want you to do. Most of these companies have one shot to increase connectivity in the communities they are trying to attract…by creating a memorable, efficient, repeatable message. The more efficient, the more memorable, the more repeatable, the more it will reach more ears…thus increasing connectivity.

One of the hardest things I think I have ever taught or created was the “Elevator Pitch”. Have you ever tried to sit down and write your elevator pitch for your business, your message, or your cause? You know what I am talking about, when you walk into a room of people (whether large or small) and you shake hands and they ask, “Hey there, how are you…tell me about yourself.” Can you recite that perfect message, that one piece that not only peeks someone’s interest but has one major characteristic: it is repeatable. Why repeatable? Well, you want that person to remember your pitch, and be able to have that person turn around and introduce you to someone else. Be able to repeat that pitch for you…increasing connectivity.

The same thing is true for creating an effective 30 second television spot. Think about it for a second, it is a company’s elevator pitch. You have only one shot to grab someone’s attention, relay an efficient and effective message that pulls someone off the couch or from across the room to pay attention, understand and comprehend, then be able to remember to repeat it. Why repeat, so they can go find your product/service/cause or tell someone that might need or want that product/service/cause.

As I discussed in the my blog entry Building Communities Around Media | Stories of Connectivity, communities are not connected via relationships, yet stories are the connectivity between relationships that build communities. These stories have to be efficient so that the connectivity increases. If you can tell a story, deliver a pitch, create a effective/repeatable spot; people are much more willing and able to repeat that story…and their connectivity increases via those stories.

Imagine walking in a room filled with 500 people. If you had a story to tell, a pitch to give, or an introduction to present; and this story can’t be told efficiently and effectively…then the people that you are there to meet loose interest, change the subject, and less likely to connect you with other individuals (their friends in the room). The same is true with that television spot. If the message is not efficient and the story gets lost, then audience is more likely to TiVo past this spot or just not pay attention.

What do I mean by an efficient story, it comes down to understanding purpose, brand, audience, and delivery. You have to recognize that core message for that story and deliver in a fashion that is repeatable. There is a litmus test I like to use; the power of this Social Media Tool called Twitter. Have you ever written a script for a spot or that elevator pitch, now see if you can write it in 140 characters…tell that same story in only 140 characters. Yes, so you can Tweet that message. But if you want to make it repeatable, then write it in 120 characters just incase someone wants to Re-Tweet the message which usually takes up 20 characters. The point here is to drill it down to the core message and make it so it is replicatable.

The point of this discussion comes down to one example…Super Bowl Television Spots. These are crucial time slots where companies invest millions of dollars in placement, messaging, research, and production. Do you think they better create a message that is efficient enough, effective enough so that one time, ONE TIME it runs during the Super Bowl, you will remember it and do exactly what they want you to do. Most of these companies have one shot to increase connectivity in the communities they are trying to attract…by creating a memorable, efficient, repeatable message. The more efficient, the more memorable, the more repeatable, the more ears it will reach…thus increasing connectivity.

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Building Communities Around Media | Stories of Connectivity

Telling stories has to have a purpose…there is a reason why you want to tell that story! You want to reach an audience, you want someone to listen to your story. We have been telling stories as long as we can remember. Whether it is around the kitchen table, in the car, wherever there is someone to listen.

We need a medium to deliver the story; whether it is our voice, the written word, or some piece of technology. These stories are told to create a group of listeners, ones who are attracted to these stories, and sometimes in a way so that they can repeat them. Whether it is the printing press, a website, video, pen & paper, radio, or even the cave walls…technology takes these stories and creates a community around the distribution method.

From one perspective, communities are built around people and relationships. The communities grow as the relationships grow, and as more and more people cross paths, the level of connectivity increases. But for those people to connect, there must be a “red string” that connects these relationships, so a piece of communication that connects is the common place. That common place, that “red string” are stories. The stories are the ties that bind communities.

Think about LinkedIn, which has the different degrees of connectivity between relationships. But how is that relationship formed? What story was told to connect those people together, or that layer of connectivity, that “red string” that ties those people together? The lines that connect the dots represent that story of connectivity.

Those who have larger layers of connectivity have the ability to use some distribution method (voice, technology, etc.) as a shared place to continually transmit those stories.

So this brings me to the thesis of this discussion, stories of purpose that have found the right method to deliver and so create the connectivity in the communities in which we exist. So how are we really telling our stories, how are we really relaying our passion? Are we sharing to a mass audience or a small group of people?

Think for a second…remember when you are trying to remember a conversation you had or how you arrived at a particular thought. You start back-tracking though the stories you heard, the stories that were told. You identify the conversations you had…those conversations take place between people. Can you remember the stories that have had the greatest impacts on the people you told? Think…what story have you told that created a reaction then was repeated to another?

We want to know how stories are reaching people right now. We want to measure it through tracking mechanisms, whether it be Google Analytics, Neilsen Meters, number of magazines sold, or even the number of people that sign up to hear us speak. Is it tracking the connectivity via technology? What it’s really tracking is the effectiveness of the story. We all want our story to be told, we want someone to repeat that story in its complete authenticity. We want to connect with those who identify with our stories. Are we more focused on the reach or the story itself?

Technology is a commodity, the distribution point is a commodity, but the story has an equitable value beyond the value associated. There is value in the means to reach the audience, but the true value lies in the heart of the story. The stories are those that connect us to others, not the technology, not other people, but the “red string” of connectivity that lies inside our stories.