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Storytelling

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Storytelling…it is all about getting the moments.

Sometimes you never know when a good story is going to present itself…so we have to be prepared. Years and years of training and it never fails, when the lights are just perfect, the shot is just beautiful…that perfect moment in time happens off camera.

I have always been one who likes to debate the technical expertise versus the storytelling techniques of listening. I have worked with some of the best technical photojournalist, creating some of the best images, capturing some of the most amazing interviews. But the best storytellers, best photojournalists are the ones that are willing to break away from that perfect setting and capture that one shot that tells the whole story.

It was just the other day, I was in the middle of a shoot with a family who was going to share their experience with a physician. Perfectly crafted shots, perfectly scripted, perfectly composed…but the real shot was when the little boy ran out of the shot to get a sucker from the nurse. Perfect moment in time, captured because I pulled away and followed the boy. The shot was not perfectly framed…it included lots of the lighting equipment in the background…but it captured that moment in time shared between a little boy and a provider.

I live by a mantra, work by a mantra, tell stories using a mantra…one that I learned many years ago:

Two Shots Ahead
Three Shots Behind
Get The Moment

That simple. I am always telling stories with my cameras thinking about the next two shots I want to capture, the previous three shots I just captured…and most importantly to always capture the moment.

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Own your media…build the team

I am continuing my thought process surrounding how we as organizations/businesses have to own our media. But this takes on a fundamental thought process and radical shift in how we do business…we have to truly own our media by building our team.

For so many years…large organizations have allowed agencies and firms to own the “brand’s” message. They were tasked and empowered to do the brand research, create the strategy, build the message, construct the media, distribute the media, and track the results. As we move into the digital world, ownership of media assets is coming more and more key to the success of organizations.  This is from ownership of URL’s (domains), website access, video content, and now social media ownership.

I have always advocated that organizations and business should take an ownership role in owning their media and communications. They should not be restricted by third party vendors how to access the online tools that support their brand. This goes all the way down to who owns the right to update social outlets, who can change the website copy, share a Twitter update, create a video message. Organizations (specifically brands) should own their media and how they share this message…but to support this philosophy, their has to be a staff in place to push this philosophy forward.

Large organizations like hospitals and higher education institutions are battling this issue. Who creates the Facebook updates, Twitter updates, video messages, blog posts, etc. Should it be the people that work inside the brand or the vendors that support the brand. I think the vendors should help brands create a strategy and create workflows for organizations to own their branded message and build a community.

1) You have to have a new media/social staff in place. These people inside your organization have to be able to not only understand the marketing/pr initiatives but also be able to have the skills to design, develop, implement, and share the content created. They have to be the ultimate brand ambassadors who not only help create the community…*but* empower others in the organization to share the message. A Community Manager is a good place to begin but you also need:
– New media staff that can create and update web properties (from design to programming).
– Video professional(s) that can create video messages and manage video content managements systems like YouTube, Vimeo, and other private portals.
– Creative writers who not only can create copy for online properties, but help write scripts for video content. 

2) Create an advisory team to support the organization. Hospitals are a prime example of this silo based organization. As a consultant, I spend more time working with service lines and departments that are creating social/web portals that do not meet the organization’s goals. This advisory team empowers, educates, and helps implement organization strategy so the online properties are successful. This team can be made up of representatives across the organization that directly interface with the part of the organization that manages these online spaces. Let them be a part of the strategy help empower them to build the community.

3) Have an senior new/social media team in place that builds community strategy goals and initiatives. This team is a part of the visual branding process and also implements strategies to track success for this online properties.

Owning our media has become ever important, one that is harder now is to wrangle a team together. So many times I walk into an organization and I ask, who updates your website, your Facebook page(s), domains, etc. How can we control our message and be a part of the community when we do not even have controlling access to our digital properties. The organization many times knows their brand message the best…why not empower the branded organization own the process, the media that is shared.

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Story vs. Slogan – Invoking or Addressing our Audience?

I have been watching and reading a blog conversation between a few colleagues of mine surrounding the idea of Story vs. Slogans (Spike Jones and Amy Taylor). This topics absolutely fascinates me and actually plays a role in the discussion I have been having with another colleague Mack Collier surrounding do we address our audience needs or do we invoke our audience.

This discussion takes me back to a piece of scholarship that was written in the early 80′s surrounding the topic: audience addressed and audience invoked. As I re-read the article, I always find myself referring to one final point of Edes and Lusford’s conclusion…

“A fully elaborated view of audience, then, must balance the creativity of the writer with the different, but equally important, creativity of the reader.”

We write in tension but I think we have to find a balance between invoking the audience (creating a division in the writer and reader’s roles) and addressing the audiences’ needs (the reality the audience exist and that the written text is created in concert).

So what does this have to do with Story vs. Slogan…well a lot. But I want to look at something that Spike said in his post from December 2008:

Stories live forever. Slogans live until the ad agency gets tired of them.
Stories are real. Slogans are made up.
Stories pull you in. Slogans try and push out a message.
Stories are deep. Slogans are shallow.
Stories are personal. Slogans are impersonal.
Stories are passed on by word of mouth. Slogans are passed on by ads.

This dichotomy between “Story vs. Slogan” and “Audience Addressed vs. Audience Invoked” has me thinking…are we addressing the needs of our audience by pushing slogans down people’s throats? It sounds more like we are trying to invoke something that is unnatural and detached.

So what really makes a story different from a slogan? Spike wrote that “Stories are real. Slogans are made up.” What makes stories real and slogans just made up. Well, it is the act of listening…because stories are told over and over again: they recount a place and time in history. They connect the very fabric of our being with human emotion. When we tell a story, we are sharing something that is tangible in our hearts and minds that invokes emotion and connection.

I am not a slogan person or a person that relishes the task of creating positioning statements and branded tag lines. I like to capture stories as they happen, capture that moment in time that are true moments, those that help us remember.

Last summer I found myself in Andrews, NC working on a project for the Western North Carolina Conference of the United Methodist Church… telling stories of rural churches. Every Thursday night, the Andrews UMC has a dinner for the community called the Welcome Table. The illustration of this blog post is not the story of this video, but one little moment in time when I am interviewing the pastor. One of the children walks up and gives him a hug in the middle of the interview…at the most appropriate time. This pastor will be telling this story for years…thus reinforcing the mission of “The Welcome Table.”

We can advocated for stories over slogan’s everyday of the week…but we must be willing to open our hearts so that we can capture those moments in time to share. This is what invokes our audience to share.

Here is the video of “The Welcome Table” for your to enjoy!

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Do we tell too much of our story…online?

Do we over tell, over pitch, over blog, and over share? What are the pieces we leave for those to research, find, and ultimately meet us during this storytelling process.

Some of the best storytelling is done in person, offline, and away from digital indexes.

Has the social share captivated us in a way that we are competing with the search engines and our competitors…online. Specifically, we schedule to write our blog posts, schedule the updates, upload the pictures, create the video…we are spending lots and lots of time creating online content to share.

So what are we saving to share during the events, the in-person meetings, in the offline conversations.

I think back to my televisions days when we would cover the daily new stories and when we found a great story…everyone wanted to share it immediately. We would capture a wonderful story that would be perfect for the 6pm newscast yet we were telling in all day saturating the news space, sharing the prime nugget of the story. We would tease it all day, but instead of teasing to watch…we would tell the whole story…all day. By the time it was 6pm, the story had been told over and over with nothing left to share.

There are just some parts of our business, our story, ourselves that are worth saving to share offline conversations. Is it our goal to build lots of fans, followers, “Likes”, etc…maybe? But what happens after that…what more do we have to say. Is it our goal to create lots of videos telling every detailed part of our story…why? Do obtain lots of views…is that awareness?

Those who do a wonderful job with their social/digital spaces build community around a conversation, a dialogue. Sharing our story is like telling a story. We share just enough to tease and engage the conversation. Once the conversation begins, then we share the nugget that creates lasting conversations and relationships.

So I wonder, are  we telling our story just for the search engines or to build a community to have a dialogue?

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There is something special about Jupiter

It has been one of those days where something un-expectantly happened…something that has not happened in a long time. As I was working on some emails, I received a note from a client. Steve Mudge of Serrus Capital Partners sent me an email congratulating me for being awarded SCPRSA’s Inaugural Jupiter Award.

I was thinking, how the heck did he find out…the awards ceremony was just last Thursday evening. He sent me a link from an email newsletter he receives daily from Midlandbiz.com with my picture at the top. It has been a while since I did the awards thing…so long, that I actually forgot what is was all about.

Back in my television days, I was a member of the National Academy of Television Arts and Sciences (NATAS) and numerous other organizations that hand out awards for broadcast television excellence. I have been a part of the judging committees for numerous regions including the Carolinas and the West Coast. It was a part of my culture every year to submit for awards…basically taking the time to pick my best work, fill out the applications, pay hundreds and hundreds of dollars, and sit back and wait.

I have been on numerous judging committees across the country and was even the person that put together all the television station’s entries, making sure everything is edited correctly, applications were correct, the right amount of money was included, the correct categories corresponded with the entries, and so on. It was a part of my television culture… at-least I was a part of this television culture of competition.

I was even a part of the competitive culture that work harder on stories that we knew had a tremendous opportunity to win awards. It was a part of that competitive culture of validation. The trophy case led to bigger jobs, promotions, bigger raises, bigger projects…and ultimately the ego boost.

Over the years, I have been awarded numerous regional Emmy awards, AP Awards, NPPA Awards, and many other awards across numerous organizations. I have won international competitions as an academic and presented at numerous conferences to share research from my graduate school days. But none of this compared to what happened last week…nothing.

A few weeks ago, I found out I was going to be awarded something special from the South Carolina of the Public Relations Society of America. Kelly Davis dropped me a note asking if I would be available on May 3rd to come to Columbia. Shortly after, I received an email from Karen Potter of Greenville Hospital System and Patti Smoake of South Carolina Hospital Association sharing the news. They had nominated me for the inaugural Jupiter Award to be awarded during SCPRSA’s 2012 Mercury Awards Ceremony. I was shocked.

Fast forward to Thursday’s event at Columbia’s Springdale House and Gardens. What an evening. It started out like most awards ceremonies, passing out statues for hard work. Each award probably had numerous applicants competing, sharing their best work from the past year. Sarah and I sat at Greenville Hospital System’s table with Karen Potter and Patti Smoake among many others. The anticipation was rising.

When it was time for the individual awards, I thought I was going to be asked to stand to be honored. Not the case…I sat an listened to a long write-up about me. First of all, this is the first time I have ever heard someone share this much about me in such a public forum, among so many distinguished guests. The more that was read, the more I was unsure what to do…I was humbled.

It is one thing to spend a whole year working to do you best work, then compile it all together with application fees and persuasive write-ups to encourage the judges to choose you. But is it another thing to have someone (a friend, colleague, and client) take the time to write something special and submit for an award. I had no idea what was written. I had no idea I was chosen. I had no idea.

The Jupiter Award “was presented to three individuals for exceptional contributions to the use of social media as a communications tool. SCPRSA presented three awards in this category, representing each of the chapter’s regions.” As a former broadcast journalist, my career was surrounded professionally telling stories for television. Now, my business helps organizations use social and digital media to tell stories. Now that I am no longer in the broadcast industry and work for myself, this award is pure validation. A sense of validation for me and my business. I am humbled!

Here is the article from Midlandbiz.com – CLICK HERE
Here is the press release from SCPRSA – CLICK HERE
Here is a link to SCPRSA’s website – CLICK HERE

 ***The top image is from SCPRSA as seen on Midlandsbiz.com.

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Own Your Media…

The more groups I work with…the more I realize organizations struggle with one concept, taking ownership of their media. Take control of their message and the media created to communicate their message. What do I define as media? I consider media as any digital media assets used to communicate an organization’s message.

More and more organizations continue to spend lots of time and resources finding ways to attract mainstream media outlets to communicate their message. Why…why must we completely depend on mainstream media to distribute our message?

Now…this is not a post to discount the engagement and strategy of mainstream media in PR/communication initiatives. But, given the access to digital communication tools, we can build community around our message using digital/social tools.

So what do I think organizations should consider when managing their media?

1) Bring your communications and new media strategies in-house and use them to communication rapidly and efficiently.

2) Build a new media/social media team from across the organization to capture, create, and distribute the message(s).

3) Build a mothership or home base to direct all web traffic for each communication initiatives.

4) Identify communication channels that engage the target audience.

5) Utilize high-impact, SEO rich social outlets to gain digital traction. These include YouTube, Twitter, blogs, and email newsletters.

6) Track your results.

This is a simplistic look at a big initiative, implementing takes a more detailed approach…but this is a high-level overview that prompts discussion.

As a former journalist who has worked for both small and large traditional media outlets in both general news and investigative news teams…times are changing. As mainstream media outlets are downsizing…the competition is higher for space in traditional media spaces. Less staff to not only cover current assignments but also distribute this content on traditional platforms but new media platforms as well. This marginalizes coverage of your organizations “news” items which now could be deemed as “non-news.”

With the convergence of how traditional media outlets are integrating new media/social media strategies into their content distribution, web traffic is key to their success. So, when organizations depend on their “exposure” with news media outlets posting content online on their online news channels, that is less traffic we can leverage for our own organization’s benefit.

I hear over and over, why can’t we get the media to come to our event? Why can’t we get the media to write a story about our announcement.

Why do we continue to think that the media not only cares about our stories, but has the resources and space in their broadcast properties for our stories?

So…why not just take control of our message. Why not create and manage our own messages and leverage online tools to build our own communities. Why…because many of us are still treating new/social media like traditional marketing/pr initiatives. We hire outside agencies and outside groups to manage our content. We not only need to bring the messaging strategy in-house but the media strategy in-house as well.

This takes commitment from top down in your organization. It takes resources and it takes a shift in thinking. It also takes time to implement and successfully show a trend in success. What you will find is that you now not only own the process of creating and distribution, your content; but now the traditional media outlets use your online tools as ways to learn about your organization.

Why not build a community around your organizations digital properties as opposed to depending on the news media outlet’s fragmented audiences. Yes…there is tremendous value engaging traditional news media in your strategy, but they should work in parallel with your efforts.

Let’s just call it what it is…having a traditional new media outlet write or produce content about our organization is credibility. But let’s leave just at that…adding credibility to the message. But, let’s not depend on these same outlets become the main source of audience traffic to our message.

I will leave you with a prime example of this strategy, South Carolina Hospital Association. This organization had numerous web properties that fragmented their branded message. They were also working extremely hard to gain news media coverage for the numerous advocacy initiatives they represent. They built an online media strategy that included one large web portal which included social initiatives like YouTube, Twitter, Facebook, and regular email blasts. The communication section of their web property provides a one stop shop to read, watch, and listed to the life of the organization. They now own their media content and funnel the information through their communication section of their website, driving traffic via distribution channels back to this area of the website. This is ultimately tracking success during campaign cycles.

“Own” your media…

* Image is from SomeEcards.com. 

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finding your voice…just blast the music

Finding your voice is one the hardest things to do in the world of the creative. Finding the point where we place language with passion. Giving words to your passion is sometimes just plain hard to do.

I have found myself in the middle of a creative conundrum so many times…a great idea comes to mind, but when it is time to articulate…BLAH. So many times we find that thin place where we are completely connected to our ideas yet we have no words, no way to articulate.

Sometimes we use visuals, pictures, video, and even sound to articulate our passions…but sometimes we must find the connection to our internal discourse. So how do we find the voice?

I have always stepped back and taken part in answering three questions:

1) Who is our audience? Who are we trying to communicate and reach?

2) What is our purpose? Why are we trying to communicate this message? Why do we want to spend the time and energy to achieve this goal?

3) How are we going to deliver this message? Are we going to use words, visuals, sounds to reach our audience?

This helps me frame my  thoughts. This helps me bring context to my mission.

Then…I free write. Yes…I do a brain dump by writing until I cannot write anymore.  We should not deny our creative impulses and allow our ourselves to freely share our deepest passions.

When I am deep in a creative desert, one that feels like it is hard to find my way to water…I use music to inspire. I grab my keys, jump in the car, roll down the windows, and blast my favorite songs. I sing as loud as possible and use this time to purge all my predispositions. Sometimes that is all I need, to purge what is clouding my judgement.

Finding your voice can be hard sometimes…but sometimes we have to be willing to get away from what makes us comfortable and allow the creative juices to flow.

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Connecting People is Fun!



Connecting People is Fun!, originally uploaded by bobbyrettew.

GHS and Clemson students collaborating on project! Robin Stelling and Kayce LeNeave of Greenville Hospital System and Brooke Carson, Jennifer Eckart, and Hannah Swank of Clemson University worked together to create a social media marketing plan for GoHuntScan, a Greenville Hospital System project. The three students won a competition for best social media marketing plan and as a part of the reward, they enjoyed a lunch at the Lazy Goat networking.

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You cannot package the storytelling process as a “product.”

There is a huge difference between video production as a product and as a creative service. We can try to wrap it up as a product with some neatly packaged technology. We can try to bundle it with a service for one cut price. We can try to sell it with a mark-up so a sales force can find a way to make a buck. Video production can be a product…but it is based on technology that is an evolving commodity.

I would prefer video production as a creative service…better yet, a creative exploration. As technology changes…you know the technology that allows us to shoot, edit, write, host, deliver, and watch the video product…the creative enterprise is a constant flow.

As one who used to run and own a few companies that tried to package video as a product, I learned that there are two variables that cause a huge disruption in the business model: technology and the creative process.

Each time you tried to package a “video production,” the natural selling point was the technology that will be used to support this creative enterprise. Within a year (or shorter)…it had changed. You had to have a team of individuals dedicated to working solely on the innovation of technology that supports that package price. That is hard to do in small/entrepreneurial business that needs to support a technology staff and a creative staff.

You cannot package price the creative process…at least I do not think so. You can estimate the amount of time, effort, intellectual knowledge, experience, etc…but this is a variable that is most times is hard to predict. You can set a budget as “not to exceed” but have you really achieved the goals? The creative process is sometimes is an evolution…finding a way to package the creative process with technology is challenging.

As I watch so many organizations struggle with this idea of packaging video production as product…how do you sell the metric of results. If the technology fails, the video does not play, the device does not work, the e-blast is not received, etc…then you have lost that one shot to share that video message. So a metric to measure the success of the creative enterprise is not found….because the packaged technology is out of date or not working.

I think about the un-measurable results of video projects, wonderful stories told that create communities of conversations. The ones where a message is carefully crafted with care and love. That message is shared in the right setting at the right time, regardless of the technology. It is then shared over and over whether through DVD’s, YouTube, sharing a link, inside a powerpoint, or even shared when it is least expected. The results create a culture of change, a change in language, change in point-of-view…un-restricted as a product and crafted as a creative enterprise.

Sharing stories is more than packaging video products inside this nicely fit constraint…it is about crafting visual messages that make people connect in ways they have not before. You can not sell that process as a product…it sells itself as a creative enterprise. It comes from years of experience, the intuition of a storyteller, the heart of a person who truly listens, and the soul of those who want to be a part of the storytelling process.

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blogging is our story…our free will…content RULES!

There are so many mixed messages and “how-to’s” about blogging that absolutely drive me up a wall. It is actually disheartening to read much of the online conversation surrounding this space.

I spent Sunday night watching the mixed conversation surrounding opinions of personal blogs and the value they bring to the space. Many people think that there is no place for these personal spaces of exploration. Some people think that there is no room to use them as a journal or place to write our “pity parties.”  Some even think that you should use the same SEO and marketing techniques to broadcast and optimize for the web.

I have news for all you self-promoting, money hungry consultants who are trying to share your business and shape online content…go sell your mess to someone who is willing to pay your lame, nominal fee.

I am terming personal blogs as spaces to that are not used to generate a business lead or promote some service/product. These spaces are places of self-expression, places of free will, and spaces to write…just to write. These are spaces owned by those who create the content and if they choose to connect, open for commenting, post on social sites, make them anonymous, make them public, or share their darkest moments…then they are just as organic and crucial to the space of digital free-expression as business blogs.

“By the end of 2011, NM Incite, a Nielsen/McKinsey company, tracked over 181 million blogs around the world, up from 36 million only five years earlier in 2006.

Bloggers: Who are they?
– Women make up the majority of bloggers, and half of bloggers are aged 18-34
– Bloggers are well-educated: 7 out of 10 bloggers have gone to college, a majority of whom are graduates
– About 1 in 3 bloggers are Moms, and 52 percent of bloggers are parents with kids under 18 years-old in their household
– Bloggers are active across social media: they’re twice as likely to post/comment on consumer-generated video sites like YouTube, and nearly three times more likely to post in Message Boards/Forums within the last”

Ok…so if you look at these stats, you can probably infer that not all these bloggers are business bloggers. They are probably individuals writing about their lives, their kids, their thoughts, and probably have a tremendous sphere of influence. They are probably not writing to make money, they are probably writing to share and connect.

In the B2C world…we need these bloggers and all their willingness to generate self-expression and share raw, un-marketed content. We need them to write from the heart. WHY?

First…it reminds our souls that it is ok to share our thoughts/feelings/expressions online. We live in “free society” and we should encourage self-expression. I would be willing to bet that a small portion of these bloggers listed above tell a tremendous story and eventually turn this content, their into a book. I will address the idea of self-destructive content in blogs.

Second…from a digital marketer’s perspective, we need to share. We want them to talk about their experiences, their favorite food, their favorite place to go, what makes them happy, what makes them sad. Why, so if they happen to talk about “our” brand, then we can glean some rich consumer driven, un-solicited attitude that could help us better understand the effectiveness of our brand. If a mom was fussing about a bad visit with a doctor, I would want to know and have context so we could find a way to fix the experience.

Third…these blogs/journals/spaces of self-expression are spaces in our digital/social documentary. We now have a place that allows us to publicly share our lives then allow us to go back and re-live that experience. Blogs are perfect organizational tools for social content. It gives us the place to organize information according to dates, times, categories, etc. so we can go back and find that recipe, that video,  that thought we had that day when we were happy, sad, or whatever.

Fourth…these spaces can create rich communities. We are so bogged down with self-promoting, ego driven, digital marketers selling the snake oil that an “effective” community is all about large numbers. A rich, sustainable community can be a community in small numbers. I think of many blogs from women who are going through/dealing with breast cancer. These outlets are not only crucial for the healing process, but a place to connect with others sharing the same experience whether it is a shitty day or a high-five. We are social creatures and we want to connect with people having similar experiences.

Personal blogs are the backbone of this sphere of self-expression. We should not try to put these people in a silo and force them to conform to the same practices as those trying to make money from clicks. We should not also condemn these individuals for having enough strength to share their inner most thoughts online. BUT… Tumblr has drawn the line with this self-destructive content being generated by reversing it’s opinion:

“Tumblr has announced that the policy of permitting self-harm blogging has been reversed. The updated content policy will disallow any blog post which “actively promotes or glorifies self-injury or self-harm”. The company plans to prohibit content which urges cutting, disordered eating habits or suicide. Instead, Tumblr searches which look for these subjects will be directed to information on helpful organizations such as the National Eating Disorders Association and other counseling hotlines.” 

Yes…there maybe a line between self-expression and destructive discourse, but we have to be-careful how judgmental we are when we read. Maybe those same bloggers think your business blog is just as self-destructive as their whimpering about the day when lost a loved one, dealing with breast cancer, lost a child, or just got fired.

I am still thinking through where the line should be drawn between self-expression and destructive content, but this was not the topic for this blog post. The topic focused more on the need for more self-expression in blogs…if not more so than business blogs used to generate clicks, Likes, tweets, revenue, and other sources of business income.

Blogs are our place…our story…our free will to explore our ability to articulate our free expression.

Content Rules…It Is Our Story!