Steve Hartman is probably one of the most gifted storytellers on the planet. He not only has a way with words but has the incredible ability to seek out the stories with layers, ones that are the most relevant.
I do not need to write anything about this video other than, these are the types of stories that define the very fabric of our natural being, What it means to cross all boundaries and find true friendship. Here are two creatures different in so many ways: size, type, and even communication. But they find a way connect…WOW!
No I do not mean a job interview, but this can be loosely applied. I am thinking about what it means to conduct an on-camera interview for a story using video. Once, again…a story. One of the most profound ways to tell a video story is through the eyes, ears, experience, and perceptions of others. Writing a story for the news, for video, or however you want to display the information can be done in so many ways. But one way is through interviews. We can write the best copy, but interviews provide that red-string that binds a compelling story together.
This post is dedicated just to the interview…not to the implementation of the interview into a story. One fundamental ideal I always carry with me comes from a long time journalist and NBC Corespondent Bob Dotson. I remember the first time I ever listened him to speak to a group of journalists (photojournalists) at the NPPA week long boot-camp in Norman, Oklahoma. The best way to conduct an interview is through a series of questions and statements; but what ever you do, ask the question and stare…make the interviewee fill the void. When you get back to listen to the tape, you do not want to listen to answers with your “Uhh Haa”, “Really”, or “Wow”. You want to have the interviewee’s audio as the only audio in the interview.
Conducting an interview is like telling a story…the interview needs to have a beginning, middle, and end. You want to create a conversation between you and the interview subject. Also…you want your interview subject to forget that the microphone and the camera are surrounding them!
When I conduct an interview for a story…I first think of how to make the technology go unnoticed. The first thing that needs to happen is that the wireless microphone needs to be put on the subject FIRST. It needs to be put on in a way so that it is hidden from the view of the camera and thus the final audience. I like to have the transmitter placed behind the subject, maybe of the pants waste-band, then the microphone and wiring under the shirt, blouse, or sweatshirt. The end of the microphone near the neckline of the shirt to pick up the audio of the subject. Then, the camera needs to positioned in a place that the subject is not focusing on the camera. It can be placed in the adjacent room where the lens can zoom to shoot through the doorway.
Once the camera is rolling, I like to start off with what I consider throw-away questions and answers. I ask a series of questions that have nothing to do with the subject matter at hand but merely to learn more about the person to gain trust. This is to build the conversation so that when the real questions are asked, the answers come naturally.
As I move into the questions that are the purpose for the interview, I am building up to the main questions, the main purpose of this interview. I always have notes of topics that I want to cover on a notepad, but in topic form so that I do not use the piece of paper to recite the question. I use the interview as an opportunity to explore the subject’s expertise, gaining knowledge not only for me as the storyteller but for the audience.
As I move through the questions…I always have a few questions that are the most important, the ones that require the best response. I place these appropriately in the line of questioning that makes sense and come out naturally. I build the interview to these questions where each question leads to the next response that ultimately leads to the questions that matter to the interview.
The Interview is merely the process of telling a story. Allowing the interview subjects to provide supplementary information that supports that main object of the story. The interview provides context and allows their “expertise” to bring credibility to the story and context to the audiences minds.
Conducting an interview is just a conversation, an exploration…learning more about their experiences and expertise. The video camera is merely a device to help us relay this story to the intended audience.
It took years and years for me to get to the point of understanding what it means to tell a story. A Story…which is comprised as a Beginning, Middle, and a End.
Hmm…let’s think about this for a second. It is currently recommended that if you are creating online video content, that you keep it within a few time parameters.
1) If it is a single person speaking right at the camera…then a minute is about as long as the human attention span can stay engaged.
Jakob Nielsen’s “Talking-Head Video is Boring Online” states that “Eyetracking data show that users are easily distracted when watching video on websites, especially when the video shows a talking head and is optimized for broadcast rather than online viewing.”
2) If there are more shots beyond the headshot edited over a person speaking (a narrator), then a person’s attention span on average is willing to hang around for about 2.5 minutes. What do I mean? Well, there needs to be a variety of shot selection instead of just looking at the one talking head shot.
Now, given these parameters…let’s talk about Beginning, Middle, and End edited so that it tells a cohesive story between 1 to 2.5 minutes. OMG….seriously. Did you know that if you wrote a script for a video that is:
– one full page length on an 8.5×10 in piece of paper
– one inch margins
– single spaced
– 12 point font size
then it would take roughly 2.5 – 3 minutes to narrate the script. Most people have a hard time condensing a blog article less than five paragraphs. This is why I like Twitter…tell a story in 140 characters.
Many people in advertising and pr like to plan, and plan, and plan, and pre-plan the plan. You know, write the script with the message/vision in mind. Dictate what the narration is going to say, script each person in the video so that it is a controlled message. There is tremendous value in controlling the message.
I typically take a more journalistic approach to creating messages for the clients who choose to work with me.
Identify the context by analyzing the Audience, Purpose, and Delivery.
Identify the cast (people/subjects featured in video)
Identify the storylines that provide context for each subject
Write an overall OUTLINE of the story
Schedule Interviews
Outline the questions/points for the interview
Interview each subject on-camera as a conversation
After each interview, log and transcribe each interview
Write final script
Identify gaps in story
Write narration and on-camera host scripts that interweave the interviews that display the story (Beginning, Middle, and End).
Edit the story. Be prepared to deviate from script based on pacing and story execution. Place each piece of the puzzle together to support overall message.
Revision Cycle with stakeholders
Deliver the message to the target audience
Now this is a basic overview of the “journalistic approach” to storytelling. But really…it is the approach of letting the subjects tell the story. Using keen interview skills to listen to responses, and being prepared to alter/adjust the interview to pull relevant topics from the subject…bottomline, to meet the needs of the message. This most important part of this process is…LISTEN! Listening is the key to telling a good story. Listen to the subjects, listen to the message, listen to your instincts, listen to the responses on tape, listen to facial expressions of the subjects, listen to the clients reactions.
So how do we listen? Well, let’s talk about listening during a few keys areas of the process.
1) Listening during the interview.
Bob Dotson (NBC Correspondent) said the best way to listen during an interview is to ask a question/make a statement then sit there and force a response. Do not say a thing, create a silent void for the subject to fill. Do not sit there and do the typical “Ahh Haha” or the “Yes” while the person is talking…you will corrupt the audio recorded!
Listen to the subject by watching their facial expressions while you ask questions. This is key to seeing and understanding what makes the subject tick. Did you know that the first two or three questions are typically throw away questions. Questions that get the subject warmed up…use them to your advantage…make them feel comfortable and forget the camera is there. While you are listening to the responses…stay tuned into the how the subject’s mood changes so that you know when to ask a hard question. LISTENING will help you frame your interview session. Interviewing a subject is like telling a story…there is a beginning, middle, and end to the question an answer session.
2) Listening during the logging/transcription session
This is the time to watch, listen, and analyze whether the interview session translates the intended message. Listen for changes in the storyline both in the interview and the over-arching story that is being created. Listen and log “soundbites” that fit into the storyline. As you are logging/transcribing take note to the “soundbites” that might fit in the beginning middle, or end. Listen and take note to the comments….additional “B-Roll” or footage might be needed as complimentary video to reinforce the comments.
3) Listen during editing process
As you are constructing the message from the script…listen as the message flows. If it feels awkward, forced, contradicting, etc; then be willing to listen to your instinct to change so that you feel “at peace” with the pacing.
4) Listen during the revision process
Watch and listen to others as you present the story to your peers and the stakeholders. Watch their facial expressions. Notice when each person starts to lose interest by playing with their iPhone, or looks away. Notice when there is a complimentary emotion that matches the moment in time in the story. If someone cracks a joke, then the audience should smile or laugh. If not, the editing did not execute the purpose. Listen to the responses and be willing to step away from the creative enterprise to think critically about the overarching goal. Be willing to question and listen to why each person had a particular response
Ever since I have started comparing the iPhone4 and the HTC Incredible, I have had so many people reach out offering advice, information, and I have even re-connected with old friends and fraternity brothers from Clemson (Lambda Chi Alpha). One in particular (Brian Lindenmeyer who is a long time childhood friend and fraternity brother) has been sending me tons of great information about the Android platform and raving about Verizon’s network. He should be the poster child for Android and Verizon. You can follow him on Twitter: @lxadoz104
Brian has been on the Verizon network for close to 10 years where he began with his Palm Treo moving to the Blackberry and then on to the Android platform. He and one of my other fraternity brothers Rob Christie (@ronx), who is a Senior Software Architect at GlaxoSmithKline, have been sharing a Google Doc with their “Must Have” Android Apps. They have agreed to let me share with you, so here ya go and enjoy!
ADW Launcher: Fantastic launcher replacement with tons of options to tweak and lots of great features. I still like LauncherPro Beta better (see below), but this one is a very close 2nd.
3Banana Notes: Great note taking app. Lets you create an account on their website for free so that your notes are synced automatically.
AppBrain App Market: Lets you install apps through a web interface! Review and select apps to install from the comfort of your PC, then use the app on your phone to sync your selections and easily install them to your device. I also use this as a way to back up the apps I have installed so I can easily reinstall them when I wipe and install a new ROM.
Assistant Free: Easy access to all your financial accounts (bank accounts, credit cards, etc.) and even your bills (phone, utility, etc.). I was skeptical about this one at first, but I’ve read some articles that proved their credibility. This is a great app.
Astrid: Task list. Syncs with RTM (rememberthemilk.com)
ASTRO: Nice file manager application. This also lets you install APK programs that you download to your SD card (the ones that aren’t available on the market)
Auto Ring: On my BlackBerry, I had a sound profile called “Ring Only” which would silence all alerts except for phone calls. I use my phone as an alarm next to the bed, so I want it quiet at night, but I still want to be able to get phone calls in case of emergencies. This app lets you set up a whitelist of whose calls should get through, and when to enable/disable.
AutoKiller: Automatically adjusts memory settings for best memory usage so your phone always performs well.
Chrome to Phone: Only for Froyo, this lets you click a button on your Firefox or Chrome toolbar to immediately send the link to your phone. Great for sending links to google maps directions to your phone for navigation.
Dropbox: My favorite free online cloud storage utility now has an Android app that lets you access your Dropbox from your phone! Check out http://getdropbox.com
Beautiful Widgets: Costs a buck or two, but gives some pretty nice home screen widgets. The big clock and weather display I have on my main screen is one of the widgets from this app.
FeedR: Great program for my RSS/news feeds
Google Voice: I don’t use Voice to make calls, nor do I give out my Voice number often, but the Visual Voicemail functionality is great.
Grocery iQ: Build new shopping lists quickly by saying the item name, scanning the barcode, or using predictive search.
Handcent SMS: Improved text messaging functionality
LauncherPro Beta: Absolutely the best launcher in existence! Multiple screens, multiple custom dockbars, VERY smooth 3D applauncher. DOWNLOAD THIS NOW!
Lightning Bug – Sleep Clock: Listen to thunderstorms, rain, beach sounds, etc., to help you sleep. Very configurable; excellent quality!
Maps: Find places in relation to where you are. Street view. Turn-by-turn GPS navigation!
Mint.com Personal Finance: Manage your personal finances in one place. Mint.com has gained tremendous popularity over the past few years as an intuitive, secure, central location to manage all of your accounts and get personalized reports and overviews. Now there’s an Android app that lets you do all of this on the go!
OpenSudoku: Gotta have my sudoku
Pure calendar widget: All sizes of widgets that give you a nice list view of meetings, events, etc. for the week. Also integrates with Astrid and/or GTasks.
Quick Settings: Quick access to all the essential settings (ringer, brightness, wifi, bluetooth, etc.) with an easy to use UI. You can select from many different settings to display on the main dialog, and can even add a shortcut to it in your notification bar.
Pandora: Best music streaming app I’ve tried.
ROM Manager: If you will be rooting your device and want an easy way to manage backups, load new ROMs, and interact with your Recovery module, you will NEED this.
Root Explorer: **Only for rooted devices** Best file manager for /system file manipulation. Very powerful.
SetCPU: **Only for rooted devices** De facto way to overclock your device after it’s rooted. You must install a new kernel (easy to do with ROM Manager) first. You can set up profiles to automatically adjust your cpu clock speeds if the battery gets too low or if your battery or cpu get too hot. Very configurable. Buy it through the market or download it for free on xda-developers.com.
ShopSavvy: Great for comparing prices by scanning UPC codes. It will search online as well as nearby stores (if you let it use GPS). This one has saved me from impulse buys quite a few times.
Swype: Awesome replacement on-screen keyboard that lets you trace the letters of a word with amazing accuracy. Because of this, I never use my slide out keyboard anymore! This app is currently in closed beta (not available to the public), but it should be available again soon. In the mean time, try ShapeWriter Keyboard. Same idea, and I’ve heard it’s almost as good as Swype. (or, just let me know and i’ll send you a copy that works without needing a beta account)
TempMonitor: Keep an eye on your battery or cpu temps by sticking it in the notification bar. Useful if you use SetCPU to overclock your device.
Terminal Emulator: **Only for rooted devices** Access the OS shell (command prompt) for all your h4x0r needs.
Titanium Backup: **Only for rooted devices** Essential for backing up all your apps and data to your SD card
Touiteur (premium): My preferred twitter client. I like the interface (and theme) better than any other client, and the developer is always updating it in the market.
USAA: I can check my balances with Assistant Free (a.k.a. Personal Assistant Free), but with this one, I can pay bills from my USAA checking account, transfer funds, and do other tasks that require a little more security.
XBMC Remote: If you have a HTPC and use XBMC, you will love this one.
AndChat: Nice free IRC client
Barcode Scanner: Good for scanning QR codes or any other type of barcode. I don’t use this anymore since ShopSavvy can scan QR codes for links now.
Caller ID Faker: App that uses BluffMyCall to let you spoof your caller ID. The free service only lets you make 2 minute calls, and requires you to listen to a brief ad before the call goes through, but it’s worth it for freaking out your friends.
Facebook for Android: Though I think the main interface is lacking, the contact picture sync is decent and it provides the ability to “share to facebook” for pictures and other things. If all you care about is synching pictures with your contacts, check out SyncMyPix (see below).
Gmail Notifier: Provides more customization options for your gmail notifications. I use this to customize the LED notification when I get new emails.
IMDb: App for looking up movies, showtimes, trailers, etc. I use the website all the time on my PC, so this should come in handy. Just recently released, so I haven’t had many chances to use it yet. Good chance this will move into my must have list once I start using it.
QuickDesk Beta: Lets you access your most used programs from anywhere, without having to minimize anything you’re working on.
SyncMyPix: I used to install Facebook for Android only for the feature that syncs facebook contact photos with my Contacts list on the phone, and it would still miss quite a few of my contacts. I just found this app yesterday and it works much better for what I want it to do. It does a great job matching up your facebook contacts with your google contacts, and after it syncs, it shows you the results. You can then manually match facebook contacts to the appropriate google contact for any that did not auto-match. One thing to note about this app, though. This app actually stores the Facebook photos in your Google Contacts, whereas Facebook for Android only matches the photos up so they display in your Contacts on your phone. If you don’t want people’s Facebook profile pics stored in your Google Contacts, don’t use this. I actually like this, though, because I have never bothered to manually set profile pics in Google Contacts. If none of this makes sense to you, chances are you’ll like this behavior too 😉
iheartradio: For general music streaming, I use Pandora. iheartradio doesn’t buffer nearly as well, and has some other glitches, but it’s the only app I’ve found that lets me listen to my local morning radio show when I’m not in the car.
Movies: App by Flixter that lets you easily find information on movies. Box office, just released on DVD, etc. I like this app for watching trailers. NOTE: I don’t keep this app installed on my phone anymore because I hardly ever used it. It’s still a good app and worth mentioning though. *Update: IMDb may end up replacing my need for this*
Poke A Mole: Fun “Whack a Mole” game
Scanner Radio: listen to live audio from over 2,200 police and fire scanners, railroad communications, and weather radio broadcasts from around the world. Very fun!
Shazam: I hardly ever use this app, but it’s really nice when I do want to use it. Identifies songs by listening to a few seconds.
SMS Backup: Backs up your text messages to your gmail account. Very nice — now I can search my texts via gmail. Will probably move this to my must have list pretty soon.
TripIt: If you use TripIt online, this is a must-have. Gives you quick access to your travel itineraries in an easy-to-read format. The TripIt service is pretty cool. You can email confirmations you receive from airlines/travel services/hotels to the tripit email address and it will automatically add all the info to your account.
Toss It: Very fun (and addicting) game of wastebasket hoops
How many freaking hats to do we wear? As entrepreneurs, business people, business owners, marketing professionals, whatever it may be…we wear so many freaking hats. With all of these social media technologies sprouting up faster than the hair on my face…we are constantly trying to figure out how we use them, for which audiences, and which brand.
Yep…these hats we wear…they are our brands. Really, think of all the brands we represent under our own umbrella? At any point in time, we are involved in at-least three to five different things where we have to take off one hat and put on another. Currently, I juggle four different hats…the company I am own (Bobby Rettew, LLC), the class I teach (Business Writing at Clemson), my personal life (home life, family, marriage, etc.), and the collegiate networking event I have developed (NetworkBash at Clemson). Each of these hats support the overall brand of Bobby Rettew. But each one of these hats, these brands are like subsidiaries of a bigger company umbrella.
Why is this important…as more and more communication tools emerge and social media technologies help us communicate…we have define & develop each brand so that we know how to communicate while we are wearing each particular hat (brand). You have to define the brand before you can figure out how to communicate the brand. So step back and think, what is the mission statement of each brand. Define it…when you put on that particular hat for that brand, what is your mission statement. Now the mission statement for that brand is more than just the mission statement of the company itself, but how you represent that company.
Example, let’s take Bobby Rettew, LLC for a second…it is one of the hats that I wear. Let’s write the mission statement for this brand:
1) Bobby Rettew, LLC is a messaging company that uses new media and social media to produce and distribute the message online.
2) Bobby Rettew is the principle owner of Bobby Rettew, LLC as a storyteller, message creator, new media producer, videographer, and non-linear editor while also handling all marketing and public relations.
So when I put on the Bobby Rettew, LLC hat…I am constantly trying to find new ways to market and spread the word about our services while servicing the clients that we represent.
Now….how the hell do we deal with all the ways we communicate for each brand…each hat we wear. I have to keep things separate to try to manage. For starters, I have separate email addresses for each brand, each hat that I wear. But hold on…there are so many freaking different ways to communicate..and so many hats…and so many audiences.
Well…each hat that you wear, each brand you represent has specific audiences and specific ways to communicate to those audiences. Using LinkedIn might make sense to communicate as I wear my personal brand but might not work while wearing my Business Writing at Clemson brand. We have to define each method of communication for each brand and how we use each method.
While I am wearing the personal Bobby Rettew brand, I use Twitter, Facebook, LinkedIn, Blog, email, video, and Face-To-Face. But each one has different communities, different ways we interact, and different ways we use that technology. BUT EACH IS DIFFERENT…and they are only ways we communicate.
OK…step back for one second because not all of these work for all communities! Not all of these work for all of your brands! Really…if Twitter is not appropriate…THEN DO NOT USE IT!
So, how do you figure this out? Get out a piece of paper and draw a triangle. Label each point with Purpose, Audience, and Delivery. Then above the triangle, write the word Context. The context is the brand you are trying to communicate. Identify the audience and the purpose of the brand…then list all the delivery methods (Twitter, Facebook, Face-To-Face, Video, Email, etc.) that would work to meet the audiences needs. Choose one, two, three, or all of the above.
Why am I writing this….because there is a lot of hype about social media technologies and they are growing not only in numbers but also market engagement. As these social media technologies grow, more groups are engaging from both an audience perspective and from and marketer perspective. Throw this in the bag of tricks with all the other tools that we as practitioners use to execute our strategies. It is becoming more and more important to identify why and how we use each tool to meet the audiences needs.
So many marketing professionals are starting to blend the strategies of one communication strategy to the next. Each communication strategy is not a one size fits all. This is evident in the increase spam we receive in email, less engaging Twitter followers, a Fan Page invite for every cause that has some sense of life, and blog after blog after blog entry that has no purpose other than just increasing the digital footprint.
Hello friends…did you know that print still works, television advertising is still affective, Face-To-Face is alive an breathing, and word-of-mouth is the most powerful of all. Each of these is a technology…each with an inherent purpose. So here is the real reason why I am writing this…we (including me) need to sit back and identify why and how we are using each of these technologies to meet the needs of the audience and the purpose of the brand. There is a fine line in capitalizing in a new technology when it is only a technology.
I am writing this to myself, to remind myself that I am a practitioner that represents the best interest of my clients and their brands. How are we helping our clients wear their hats, their brands, and communicate their message. If the hat fits and the megaphone is working….then lets communicate the brand. What hats are you wearing and how are you communicate those brands? I am not a brand strategist…I am just a professional communicator.
The idea behind video editing is half passion and half technique. Video editing is more than just editing…it is creating a story, creating a vision that forces the audience to forget they have peripheral vision.
How do we do that…well, let me say that it has taken me years and years of editing tape-to-tape and non-linear editing. You have to understand the technical constraints in-order to manipulate the editor to make it produce what your mind is envisioning.
How do I edit…well, I work first with technique…then passion!
1) I like to build sequences. What do I mean by sequences? Well, a series of shots that creates a series of visual images that shows the action. An example would be if you are getting out of a car and closing the door. The first shot would be a wide shot of the car as you get out of the car, to the tight shot of your hand opening the handle, leading to the next medium shot of the door opening, etc. One of the best directors I think uses sequences very well is M. Knight Shyamalan. He likes to use a series of shots brought together where they lead from wide shot to tight shots in sequences. This technique is allows the audience to engage with the visual story without even realizing it has happened.
2) I like to let sound drive the edit. I LOVE SOUND EDITING. I may not be the best technical sound editor, but I love to use sound to predispose the audience to what shot is about to come. If I am getting ready to show you the train is going by, I like to slowly bring the sound up from the train in the preceding shot to get you mind thinking train and then BAM…there is the train. An since I like to edit in sequences (wide to tight shots), and there is a “jump cut”, you can use sound to blend the edit to fake out the mind. You basically make the eye forget the visual mistake by nailing it with some sound that distracts the eyes. I also like crisp sound to edit. If the hammer is nailing the nail, I want to hear that crisp sound and make sure it matches!
3) WIDE, MEDIUM, TIGHT, SUPER TIGHT…TELL THE STORY! That is my motto…my mantra. I am somewhat a purest when it comes to my editing style. Now, I can get flashy with those fast, graphical edits…but I like to tell the story as I would visually see it with my eyes. Our eyes do not pan, they do not zoom…so why should we edit that way? You will not see me edit pans or zooms unless it reveals something. So, I search for the opportunity to edit from a wide to tights. Especially in interviews where I want to create pacing…start with a wide shot on a comment, then cut to the tight shot comment for emphasis. This creates pacing and visual interest!
4) I edit in a Non-Linear Paradigm (Final Cut & Avid) using Linear methods. I am in the zone when I have two BetaSP Decks side by side, manipulating the four channels of audio and one video track to tell a story. It is my opinion that most editor these days are sloppy allowing the non-linear editing software just create a dissolve or effect when there is nothing else to do. Linear editing is a tremendous exercise forcing one to think two shots ahead and three shots behind. You have to know what shots you are going to use next and how they blend with the previous shots. YOU ARE TELLING A VISUAL STORY…not just creating visual overload.
5) I like to evaluate a sequence or the final product in a couple ways…mainly to see if I gained success. I like to watch the video with my ears closed, eyes open; then watch again with eyes closed and ears open. This is to see of the sound and the visuals tell the same story. I also like to get others to watch the the final product and watch them as they watch the story. I like to see where they loose interest, where they have emotion, basically to see if the purpose matched the reaction.
6) I like telling stories! I like to be able to throw out all the rules and sacrifice the technique in order to achieve a better story. If there is a great moment captured and it needs to breathe…no fast edits, no sequences, no fancy effect…then let it breathe! Your audience will thank you for it and come back for more!!!!
Editing Food For Thought! Do you have any thoughts?
The more and more I work with large hospitals working to integrate a social media strategy, educate the organization, and build a community of social media communicators…the more I am learning that the only way you can eat an elephant is one bite at a time. Not as social media communicator, but as a practitioner.
The next task on my agenda, work with a department outside within a “service line”. I had an appointment and met the director and a nurse. What I realized, they had already built a solid strategy for this department’s social media approach: build a community. They just used technology to connect and share branded information that allowed the patients to trust and learn more about the organization.
I sat back and thought…large organizations have so many tentacles, so many messages, so many “brand ambassadors.” We as practitioners need to be careful when implementing a social media strategy before evaluating a the communication strategy. A communication strategy with the organization’s audiences and with the organization’s “brand ambassadors.”
More and more large organizations are talking about a huge social media issue, they have tons of “brand ambassadors”! This is a good thing and can also pose a challenge. If you take a large hospital that has lots of service lines, departments, and thousands of employees that represent the face of the organization…there are probably lots of active social media accounts that are not a part of the strategy.
We are social creatures and we are also technology creatures as well. We want to use something that will connect us with other people that share the same ideas and conversations. It may be a receptionist in a doctors office of a major medical university. The front line relationship for that office because they are the ones who meets the patients on a daily basis. they might think, hey…start a Facebook group to connect with patients and offer them some information that might help them. Connect with them daily and build a relationship with them. The reality, they are one of many people out there doing the same thing, inside an organization.
What comes of this can lead to some interesting conversations. Right now, hospitals across the country are scrambling as fast as they can (especially in marketing departments) to not only understand the social media’s but also create repository of all the accounts and set-up some best practices. Their is a brand identity conversation and for hospitals, a HIPPA conversation.
So…what to do? COMMUNICATE!
You now have “brand ambassadors” within your organization that you can work with to build a Social Media strategy for the whole organization. They are the front line people meeting with those who use the organization’s services. Empower and engage the “brand ambassadors.”
First step…build a team! Empower those “brand ambassadors” in your organization and engage those who are the tentacles to all of the service lines and departments. Build an advisory team and meet regularly.
Second…do a social media assessment of the organization. Spend time finding all of the social media accounts that have been created and identify those who are managing these accounts.
Third…after you have built a list of all the social media accounts within the organization (or someway represent part or whole of the organization), do a message analysis of these account. Learn what messages they are transmitting, what conversations are taking place, and the frequency of these messages.
Fourth…identify the audiences each one of these social media accounts are engaging. Be as specific as possible, drilling down to the very core of this group.
Fifth..compare notes between the messages of the “brand ambassadors” and the organization’s brand. Find the consistencies and the discrepancies.
Sixth…write a social media mission statement for the organization and all the tentacles that fall under the brand. Engage your “brand ambassadors”.
When I was working in Special Projects for WCNC-TV back in 2006, we were putting together a special show for fallen heros during the Iraq Conflict. A story came across our radar, one that was done for the News Department on a nightly turn around. This story touched my boss Allison Andrews and she came to me to see if I could re-edit the story, add some touches to it for a special show she wanted to put together.
Some of you do not realize, but in larger television markets; some stations have Special Project/Investigative Units staffed specifically to take stories that had more layers to investigate and invest for in-depth review and production. These stories had a little something different that was worth the extra time and effort. The News Department was tasked to find stories to find and produce within the same day. Sometimes they needed more attention. This story caught our eyes, ears, and hearts. This takes a lot!
You see, I have visited more houses during my time as a journalist, interviewing families who have lost loved ones serving our country. I have conducted more interviews, edited more stories about loved ones lost during their service. More stories than I choose to remember. But I should remember, because it is their service that provides the mere freedom and luxuries that I take for granted during my daily life. I am the only male on my father’s side of the family that did not serve his country. I was a mathematics major at Clemson and should have been in the Navy flying jets. But, I had asthma and the armed services threw up a red flag. Because of this…I try to find some way to honor those who have served in my place.
This Memorial Day, I remember a story from 2006. Marine Staff Sergeant Jason Ramseyer from Lenoir, North Carolina lost his life in a road side bomb in Iraq. It was April 20, 2006 to be exact when his mother and wife received the news that he had past away. He had two girls. I remember you Staff Sergeant Jason Ramseyer, and I am forever grateful for your service to this great nation. You have laid down your life in front of this altar of freedom, more than I could ever do for this great nation.
Here is the story we produced in his honor. Marine Killed
As they stand…
As we sit in services across this great nation
and we ask them to stand
they stand for us
to remind us
how many who stand for us.
We sit and wonder who are these people that stand around us
Each has a story
Each has a plan
Each has a time they have served.
We have asked in so many services
across this land of vast liberty
in churches
in schools
in meetings
in our homes
to ask those who have served to stand
to be recognized.
We asked them to stand and serve
to serve what for what they believe
to serve for what others believe
for what we as a nation believe.
As they stand…
We remember those who are not with us
thankful for those who still stand with us
reminded of what they stand for
reminded for what they stood for
proud of their time served.
As I sit…
I wonder
what have I done today
to serve this great nation
that provides this fertile ground I call home.
As I sit…
I look at those who stand
honored to be among great leaders
those who stood strong
and carried the altar of freedom
in their hands
holding firmly to protect
lightly enough to not to shatter.
As I sit…
honored
thankful
humble
I remember to recognize
those who stand!
As they stand!
——————-
I wrote this in the middle of church service today, the day before Memorial Day 2010. I was struck when the preacher asked for those who have served this nation, stand to be recognized. Men and women of all ages stood, hundreds of them from all walks of life, those with different ethnicities, ideologies, ages, branches of service, and times served. I was struck by the visual of those standing, as I sit in the pew wondering the true definition of Memorial Day. So my pen took over and I filled up every white space possible on my bulletin. But as I wrote, I was inspired three times in the service: when they stood, a passage from the litany*, and the chorus of the hymn**.
* From the Litany of Psalm 90
“People: May your deeds be shown to your servants, your splendor to their children. May the favor of the Lord our God rest on us; establish the work of our hands for us – yes, establish the work of our hands.”
** From “Great is Thy Faithfulness”
Great is Thy faithfulness!
Great is Thy faithfulness!
Morning by morning new mercies I see.
All I have needed Thy hand hath provided;
Great is Thy Faithfulness, Lord unto me!
I memorialize those who faithfully served this great nation, to provided the very freedom I enjoy daily!
I leave you with this letter by President Abraham Lincoln to a Mrs. Bixby, one I think of all the time. So eloquent the words I feel explains the true blessing this nation has been afforded by those who we memorialize.
Executive Mansion,
Washington, Nov. 21, 1864.
Dear Madam,
I have been shown in the files of the War Department a statement of the Adjutant General of Massachusetts that you are the mother of five sons who have died gloriously on the field of battle.
I feel how weak and fruitless must be any word of mine which should attempt to beguile you from the grief of a loss so overwhelming. But I cannot refrain from tendering you the consolation that may be found in the thanks of the Republic they died to save.
I pray that our Heavenly Father may assuage the anguish of your bereavement, and leave you only the cherished memory of the loved and lost, and the solemn pride that must be yours to have laid so costly a sacrifice upon the altar of freedom.
