Interviewing individuals in the world of documentary video production is a journey…it is a journey that many times cannot be scripted or predicted. Starting a new project with a new client is often times sharing a philosophy. The interview process will shape the overall production.
Interviewing someone is probably one of the most rewarding parts of the production, but can be the most challenging. Sometimes these interviews leave the producer exhausted and mentally drained.
I am in the middle of a project for the Family Effect and I just finished a series of interviews with teenagers who are going through a drug rehabilitation program. The goal, to find and tell their story…their path, so those who donate will find value in their potential donation.
I typically work with the organization to pre-screen the interview subjects. I like to review their background information, understand their path which ultimately leads to the context by which they are tied to the story.
When I sit down with the individuals…I first have to build trust. Trust is a huge barrier…especially when you have the camera, lights, microphone and all the other production equipment that builds a wall around the interview subject.
Building trust is more than capturing the story, it is allowing the person to fully trust you as the gatekeeper. You have the power to capture and share that story! Yes…we carry that ethical burden. So we have to build a relationship with our interview subjects so they not only trust you to listen…but to capture, edit, and craft their story in a way that brings a larger meaning to their life for others to view. If not…you might as well not even try to ask the first question.
We carry this burden, find this tension between seeing and feeling the story…but keeping a critical distance so we can share it from our exterior perspective.
Reading those non-verbal cues many times is a critical path to gaining that trust. As I was interviewing one of the individuals for the Family Effect project, they started with their arms crossed as they leaned back. This barrier took a while to break down in the interview. The more we chatted, the more we shared, the more the camera and lights were forgotten.
The conversation moved from simple pleasantries and canned questions to open-ended conversation sharing rich details of life choices, courage, and failures, and goals, and hopes. The story emerged as trust was building…and before I knew it…we were both leaning forward talking face-to-face.
When we listen…we have to move away from just using our ears. We have to read those non-verbal cues as a path to build trust. Trust is critical to breaking down walls to find the inner core of the story.
Many times I get the call to consider working on a project that needs to be completed in less than a month…and the only focus for project is for an event. I always spend time meeting with the folks to listen to the project. We spend time thinking through the goals…but I have lots of questions and thoughts for everyone involved to consider.
Preamble:
Typically I like to work on projects that are more than just “emergent care”. What do I mean, the project has to have more than just the immediate “focus”. Many times I find the project only solves a small portion of what really needs to be communicated. I like to work on projects that have long-term thinking and provide long-term, residual value to the audience. More than just one production that solves a short-term problem.
I am a business person and I am not-only try be a good steward of the resources provided to complete the project at-hand, but also be mindful of the content that is created beyond the production. I like to put together a comprehensive plan that leverage’s the stories that are captured.
Let’s Think Beyond:
I am a strategic communicator and the first thing I like to do is consider the overall communications plan from two perspectives: the campaign and the organization. I like to understand how this production fits into these plans. Why…because we are telling stories and we are capturing lots of content that *can be* used beyond the project. We probably use 15% of the content captured in the final production, that is 85% left over that is quality content…stories that can be used in other initiatives.
I like to think about the audience. There are many audiences within this particular project and across the organizations communication initiatives. I like to think…what audiences would connect with the different content we capture. What is the most compelling content from an interview we conduct and how can each response to a question fit into a bigger part of a communications plan.
I like to think delivery. We live in a digital communications era where sharing and consuming content has become a vital part of our daily lives. Let me share a few statistics:
From Edelman Digital: “In 2012: 56% of consumer web traffic was video, YouTube users watched more than 36-billion hours of video and online video was the fastest growing ad format (up 55%).”
We are watching content and consuming content through out the day. This content is helping us make decisions from the car we buy, to the physician we choose. But, also….this content cannot be consumed unless it is shared with a community. How about that 1%?
The 1% Concept:
This One Percenter concept is based on research from Jackie Huba’s book, Citizen Marketers. She discovered “that the most highly engaged particpants in a community make up a tiny percentage of the overall customer base but are vocal passionate evangelists who bring new customers into the fold through word of mouth.”
If you have wonderful content, wonderful stories to tell…why not leverage all 100% of that content to engage the most loyal fans…your 1%. This is why I believe that Content is KING. Yes…the stories we capture have more than a shelf life span…they are valuable stories to be told and used beyond on little event, one little campaign, one little production.
These stories are connections…emotions…words of advocacy. They do not deserve to be put on the shelf and used down the road when you think it might be appropriate. We should leverage all 100% of the content captured in a production to engage that 1%.
I want to work with people who want to do more than just one production…I want to work with people that want to treat their all their content as prized possessions, stories to be told beyond the one event, the one project, the one production. I want to help people capture and tell stories to create more than a movement…I want to work with people to create a series of movements over time…advocating using all the stories we capture.
It is time…time to take ownership of our media. What do I mean…well, we have to take ownership of all our media properties and not allow outside forces to have control of our message.
A few weeks ago, Greenville Hospital System rebranded and became Greenville Health System. They put together a great strategic plan to “flip the switch” on March 18th. Literally the evening of March 17th, all websites owned and operated under their umbrella lost their individual identities and took on the new web look as Greenville Health System. All social media properties took on the same look across the whole system.
This took lots of preplanning, pre-creative design, and lots of code work…so over a six hour span…all became one. GHS went from a house of brands to a branded house in a one night switch.
This is taking ownership of media…except one little detail did not come together as “planned.” In all honesty, it was hard to foresee this small situation. On that Monday, the day of the switch, television stations across the region began playing their beautiful, new television spots sharing the new branded message.
Lots of time, effort, and resources were invested in the creation of these beautifully produced televisions spots. But…GHS was not the first to share these spots on the social space. A few days later, the video production company released these spots on their company YouTube and Facebook outlets.
As I watched the newsfeed…my heart sank. I asked myself, why were we (GHS) not the first to share these spots from our social outlets. How does this happen? Is it really a big deal? Is there someone to blame? I have no idea if we should get upset or even bothered over something like this? Or…do you get excited that the production group is proud to share your message. And guess what…they did a wonderful job on the production…here is a link to one of the spots and they are beautiful (btw they were shot with a Red Camera).
What Can We Learn?
In a perfect world, this is how I see this “should” have happened (this is based on my limited knowledge of planning behind the production of the television spots):
1. When the production company is contracted to help create and craft television spots, the contract should reflect ownership of media assets. Specifically, who owns the rights to the content and how this content can be shared publicly.
2. Companies/Organizations should require all production companies to provide final media assets to them for all electronic distribution. What do I mean, all television spots should be provided and ready for distribution on all media outlets from television to online at the same time.
3. Coordinated release schedule should be created and implemented. This plan stipulates the days and times when each outlet will release these elements from television to online. These should be a coordinated effort between the production company, agency, and organization. So if the television spot is scheduled to be released on YouTube the same day it is released on television, the “traffic” plan should detail this plan along with who needs to be involved in this distribution. Usually the organization is the only one who has access to their social outlets.
4. YouTube and social share is just as important as the television release. This was proven with the Audi commercials from the 2012 SuperBowl. Audi released the 30 second spots on television and YouTube at the same time during the 2011 Super Bowl. This created the opportunity for social share…the television spot had a hashtag #solongvampires … so when people watched on television, they went to YouTube to find the video then tweeted it out using the hashtag. Within the first week after release, this created over a million views on YouTube and many million impressions on Twitter.
5. Production company’s social outlets (like YouTube) should not be the place where an organization’s television spot calls “home” and are first released. Why…because the production companies are not the owners of the branded message. The branded company/organization has the right to capitalize on the digital impact of the television spots, especially since it represents their branded message. The television spots should live on the organization’s branded video social outlet (like YouTube & Vimeo).
6. Production companies should make it standard practice in their agreements stipulating who owns the rights to this content, which includes (but not limited to) social media/digital media outlets.
7. Companies/Organizations should make sure their production agreement stipulates the branded organization reserves the first right of online distribution. The organization should be the first to share, then invite production company vendors to share (only after the organization has publicly released).
8. THIS IS IMPORTANT – the production company must share the video from the organization’s YouTube/Vimeo video outlet. SEO is important in this game of digital brand equity.
What can we learn from this? Owning our media is important. Now a little disclosure…I work with GHS. I do not look at this as a critique of GHS but more of a learning experience that should help us plan for the future. Who would have thought that the production company would be the first to share these spots online *and* would it be a big deal? We learned…this can happen and will happen again if we (as digital strategiest) do not plan accordingly.
I learned something from this experience. I must be more diligent when putting together social/digital distribution plans. I will also make sure I write better contracts/agreements with my production clients.
For GHS…they do not want others to leverage their brand, their message, their digital equity. It is important to applaud production companies for sharing the work they create. We want them to share…but it should not be at the expense of the organization’s digital message.
Why do we blog?
So what do I mean when I say the “ethos” of blogging? So ask yourself, why do you blog? Is it a platform to tell your story? Is it a place to journal? Is it a place to build awareness for your organization? Do you make money from your blog?
Ok…so let’s tackle the last question. More and more people I talk to…more and more people want to know how to make money from your blog. Many people place ads on their blog. Many people track clicks as they help direct traffic to products and services. I like to talk about how to build credibility.
Why is credibility important?
Credibility is one the biggest issues I think we should always bear in mind when it comes to representing our interests not only in the off-line business space but the online in the digital space.
A few years ago, I was working with an investment firm that had just created a new company with a new board a directors. Once of the biggest issues they faced…credibility. Great leadership running this group but lots of bad press online after the economic collapse, especially given the fact some of the individuals came from banking.
We needed to build some online credibility. Specifically, when people performed Google searches of these individuals, we needed to have links to articles that provided content beyond the bad press. We needed to take ownership of their online identity.
A simple plan to build credibility
The new website for this company was the typical postcard web presence. We added two things: a blog and a news section. We started writing blog posts from the leadership, content they created in their voice, and posted on a regular basis. We also started posting news releases consistently on the site detailing monthly items we wanted the public to know, positive content about the company that included the board’s names inside the copy.
The next thing we did was create a Twitter account for the company and a monthly email newsletter. With Twitter, we followed all the news outlets in the region along with local businesses, agencies, and organizations where the board had relationships. We were hoping they would follow us back. Then we started sharing our news and blogs, along with items from the life of the organization.
The email newsletter was a monthly email blast to investors and influential people in region where the board had relationships. This was just a simple newsletter repurposing content from the blog and news sections of the website. We only included the first part of the news item or blog with links back to the website to read more.
Over time with consistent writing, sharing, and directing people back to the website…we began building traction. We watched the hits increase each month and we also began to notice the blogs and news items rose in the Google Rankings, especially when people performed searches of the board of directors names.
Sharing our story
*We* were sharing *our* story, sharing the story from *our* perspective, and building online credibility. So, what does this have to do with making money? *We* did not have ads on the blog or news sections. *We* did not have a product or service we were directing our clicks for revenue. *We* were building credibility for the *sales* cycle. *We* were not talking about sales or investments in the blogs or newsletters…*we* were talking about leadership, entrepreneurship, and what it was like to build this type of company model during this financial climate. We were telling our story.
The Pay-Off
This past year, a potential investor met with one of the individuals on the executive team. He had attended few group meetings and wanted to have a one-on-one meeting with a person on the executive team. When the meeting began, this potential investor shared that he had learned a lot about this executive team member. He had been reading the blog, reading the newsletter, and had enjoyed getting to know him virtually. At the end of the meeting, the individual wrote a check for a large six figure amount. Let’s just say that this investment paid for blog and the digital media consulting services was paid back more than 20 times over.
In this model…building digital credibility was a huge part of their success. Ethos is everything in the world of blogging and it is more than just thinking about direct revenue from each blog post, click, or hit. Sometimes we have to think bigger for the big return.
I am starting to notice more and more friends in my social space marketing more and more products and services. Specifically, products and services some they represent either by contract or full time employment. Above is one of many updates that have been showing up in my Facebook feed after Christmas. I looked and looked, and there is no disclosure of her relationship to Visalus? Should I care? Does it matter? Do I like to get these updates in Facebook along with all the other advertisements?
Now…I know we all want to share when we are excited about a product or service. But, are we sharing because we are excited or are we marketing a product or service just to market to a sphere of influence? If it is the latter, are we disclosing the relationship (our material connection)?
I am not opposed to individuals using their sphere’s of influence to share products and services that they are excited about.
What speaks to me and calls me to question motives are a few things: 1) Individuals who have built a core sphere of influence online and have switched the sharing focus from personal to business updates. This is especially apparent in more private, closed social outlets like Facebook.
I have a few friends that have switched from complete personal posting on Facebook to a heavy mixture of pushing products and personal updating.
2) Individuals do not disclose their relationships with the products and services we are marketing in our social spaces.
We all should spend a few minutes and refresh our marketing memories with these simple guidelines shared by the FTC and WOMMA. Even I should go through and remind myself when I am sharing content from organizations I represent.
This guidelines are covered in the WOMMA Social Media Disclosure Guide as it relates to the FTC’s “material connections”:
Material Connections The FTC explains “material connections” as any connection between a blogger and an advertiser/marketer that might materially affect the credibility consumers give to that blogger’s statements. Important examples of “material connections” include: 1) Consideration (benefits or incentives such as monetary compensation, loaner products, free services, in-kind gifts, special access privileges) provided by an advertiser/marketer to a blogger; and 2) A relationship between an advertiser/marketer and a blogger (such as an employment relationship).
Responsibility of Advocates Advocates also have a responsibility to ensure their relationship to a marketer is adequately disclosed. An advocate must disclose his or her relationship to a marketer when making statements or providing reviews about that marketer’s product or service, or a competitor’s, as part of a marketing program or initiative in effect at the time of review or statement. Finally, an advocate must comply with stated social media or blogging policies.
Clear and Prominent Disclosure No matter which platform is used, adequate disclosures must be clear and prominent. Language should be easily understood and unambiguous. Placement of the disclosure must be easily viewed and not hidden deep in the text or deep on the page. All disclosures should appear in a reasonable font size and color that is both readable and noticeable to consumers.
Does it bother you more and more people are using their social spaces to market products and services? Maybe or maybe not? Or maybe it is the same thing as marketing blogs like this in my status updates? Do people realize who I am representing or connected to virtually?
