Meet the two Sarah’s that attended SC Mission 2014.
It is one of the hardest things to do…to just turn around, listen, and trust our instincts. Major events allow communicators to tell rich stories. Many times we focus more time on the event and less time on the people attending the events.
Planning is key!
For the last few years, I have been capturing and telling stories of the un-insured in South Carolina. Each year I help document SC Mission…but this year was different…it was time to really find a good story.
I have been following the Facebook posts of a friend who lives in Moore, Oklahoma. She has experienced first hand the devastation of the massive tornado that ripped apart the city she calls home.
I met Julie in Phoenix, Arizona in 1999 when I worked for KPHO-TV. She is probably one of the most talent photojournalists I have met. I still remember some of the amazing stories she produced. I am not sure if she remembers me, but she is one the many reasons I came to Phoenix. It was my hope to learn from talented professionals like Julie and many others that worked in the Phoenix market at the time.
Her recent posts this Memorial Day weekend had me thinking and reflecting:
Facebook Post from Julie Jones (Moore, OK) – May 26, 2013 “Businesses along 19th at Telephone Rd are starting to reopen. The 19th Starbucks (not the one across from Target that I shared earlier) opened late afternoon yesterday. The Tide group are finally getting people with the laundry. And the PR producers/photogs are finally getting real people to talk to.
Finding it hard to relate to you my observations about press coverage except to say – we really do ask stupid questions. A kindeogardemer (sp? iPhone thinks that is right) flatly told me years ago — after me asking what was happening — “don’t BE silly!”
She said it so strongly and condescendingly I had to walk away and sit for moment. True story.”
In the next Facebook Post from Julie Jones (Moore, OK) – May 26, 2013 “I am struggling to find the right advice for asking questions — cuz we have all witnessed, via the news coverage, all the sappy attempts to get emotional responses that the local, regional, and national press have used.
Really there only seems to be a few questions in my mind that should be asked of the people affected (I refuse to call us victims – we are far from victims):
The jones standard: what is _____ (fill in with “today, this event, this block etc”) and what does it mean to you?
Where is your house and how is it?
What are your steps today to move forward?
And, maybe, what is the thing you witnessed that caught you the most?
And off camera – what do you need? Most likely we just need info – where do I get my mail? Where are the FEMA trucks? Do u know if I have to stay at home for FEMA to find me (that has been my question as I search for Wifi)?”
As I was reading her thoughts…her observation and reflection as just applicable to my daily life as they are for press/journalists.
This thought makes me go back and look at a video I remember her posting the day after the tornado struck. More importantly, her Facebook post that coincided with this shared video.
Facebook Post from Julie Jones (Moore, OK) – May 21, 2013 4:18am I think Julie has shared something most revealing, and more importantly, something storytellers should use regardless of our assignment, client, deadline, or purpose when capturing the moment…we should listen. We should listen with more than our ears, we should listen with our hearts. We should also listen and ask questions that are most natural, not ones that have the ulterior motive of sparking an emotion. The emotion is already there, it is our place to learn to listen *and* allow those emotions to fill the space when it is appropriate.
Thanks to Julie for this reminder.
Here is a little more about Julie, her career, and her work.
Julie Jones is associate professor at Gaylord College, co-founder of OUStormCrowd, national chair for the National Press Photographers Association News Video Workshop, and, in 2012, was one of ten professors nationwide named as Kappa Alpha Theta’s Outstanding Faculty. Jones earned her doctorate at University of Minnesota in 2010.
A former television photojournalist and producer, Jones brings a wealth of professional experiences to her academic work. Her research is focused on the participatory nature of online news and visual platforms. Her work has been published in New Media and Society, ACM publications, PBS MediaShift, and she is an active member of AEJMC’s Communication Technology division.
Sometimes you never know when a good story is going to present itself…so we have to be prepared. Years and years of training and it never fails, when the lights are just perfect, the shot is just beautiful…that perfect moment in time happens off camera.
I have always been one who likes to debate the technical expertise versus the storytelling techniques of listening. I have worked with some of the best technical photojournalist, creating some of the best images, capturing some of the most amazing interviews. But the best storytellers, best photojournalists are the ones that are willing to break away from that perfect setting and capture that one shot that tells the whole story.
It was just the other day, I was in the middle of a shoot with a family who was going to share their experience with a physician. Perfectly crafted shots, perfectly scripted, perfectly composed…but the real shot was when the little boy ran out of the shot to get a sucker from the nurse. Perfect moment in time, captured because I pulled away and followed the boy. The shot was not perfectly framed…it included lots of the lighting equipment in the background…but it captured that moment in time shared between a little boy and a provider.
I live by a mantra, work by a mantra, tell stories using a mantra…one that I learned many years ago:
Two Shots Ahead
Three Shots Behind
Get The Moment
That simple. I am always telling stories with my cameras thinking about the next two shots I want to capture, the previous three shots I just captured…and most importantly to always capture the moment.
Have you ever attended an event or a conference and been overwhelmed with the personalities in the room? Have you walked into a new place or situation, and been in a place where there are a lot of smart people talking, exchanging ideas, and not know where to fit in? I found myself in those situations more times than not.
I am an opinionated person, passionate about what I believe. I am also a person that has to understand and assess the audience before engaging in the conversation. Sometimes I need to remind myself to just listen and learn.
Recently I have walked out of meetings and thought to myself, I need to keep my big mouth shut. My passion can get the best of me, engaging in a conversation where I will debate a point because it is hard for me to see past my point-of-view. I am human, I think we all do this from time to time.
Listening is key. Really listening to the people we want to have healthy conversations with, regardless if it is a meeting, conference, group, dinner, or a public setting. Sometimes we have to learn how to pull out the big black clip and use it to shut our lips together. Then take time to listen and learn from others. I am the biggest victim of this issue…speaking when I should be listening.
We are surrounded by smart people. Our friends, family, clients, customers, colleagues, students…they are all smart people. We could learn a thing or two sometimes. We should learn to stop trying to interject into a conversation that does not need our noise anymore. I know my big ole lips can flap a conversation into complete bordum.
Why do we do this? Well, we want to be heard. Whether it is the fact we are control freaks, or we have a good idea…we want our ideas to resonate with others. We want to be perceived to be smart and innovative. Sometimes it is fear or insecurity that drives us to fill the void…driving a conversation to the painful point of no return.
We should just shut our mouth and just listen. It is ok. We will be heard at some point.
I noticed the last few days my mouth has communicated my passion a bit much. I am passionate…but maybe I should use my passion just to listen. I might learn a thing or two!
Have you felt this way before? Do you think listening is a better form of communication than talking?
This past weekend…I was on the coast. Actually on the Outer Banks near Kitty Hawk, NC. I found myself in the middle of a story…one of many layers. For the past few months, I have been working on a project surrounding Clergy Health in North Carolina…going inside the lives of a few pastors in North Carolina.
I found myself in Poplar Branch, NC on Currituck Sound…just inside the Outer Banks (OBX). My goal, to interview Pastor Renee Edwards and capture her story. Her story is one of amazing grace…finding her place with a congregation on the OBX. But this post is not about the project, but this little moment in time while following her. See this post is the story behind the story! It is about the story that probably will not make in the final project.
As I walked into the Sunday School room…I was so worried that my big camera would take away from the morning’s chat. So I tried to do my best to be like a little mouse, moving all around capturing moments without disturbing anyone. Paston Renee Edwards introduced me as the session began…it was 9:45am and the talk for the day was about a letter.
There were probably 12 or 13 in the class and each wrote a letter to God. One of those exercises that has such a personal place. I was so worried…this small little room and this big ole camera intruding in this little moment in time. My goal was to capture some interaction between Pastor Renee Edwards and the rest of the class…let’s just say I was in the right place at the right time.
Each person had an opportunity to share their letter. A few shared and tears broke through. It was like I was suspended in time watching from a 1000 miles above yet feeling the emotion like I was sitting next to each person reading. One of the gentleman chose to read his letter…as he moved to the toughest part of his letter, he passed it to his wife to finish the last few lines. As I looked over, Pastor Renee Edwards was holding his hand, shedding tears with him. Such exposure, so much trust, willingness to share for all to hear.
As each person read their story, their letter…Pastor Renee Edwards was there to listen and comfort. Letters to God are words from the depths of our souls. Words crafted from our deepest feelings, expressed in ways we have never been able to articulate. Language gave life to these deep thoughts, expressions for all to hear. The tears provide relief and resolve that the burden have moved from their hearts to their pens.
As we moved around the room, I was slowly moving from spot to spot…trying to be prepared to capture the moment. I wore soft shoes that morning and made sure I had the rubber footings on the end of each leg of the tripod. This allowed to move quickly and reduce noice for noticeable movement. Churches have a tendency to creek and echo with the movement of video equipment. I have to have the ability to move fast, effortlessly so that I can be in the right place at the right time…capturing that moment.
A gentleman on the opposing corner from Pastor Renee Edwards decided to share. He fumbled through his book and decided to pass for someone else to read. You could tell he was going to have a hard time reading his deepest thoughts. His son-in-law was sitting next to him and he too past it on for someone else to read. Pastor Renee Edwards was next in line to read this letter. As she agreed and began to read, it was apparent that the letter was about her. As she read the words, her eye-lids began to fill with tears. Tears…those tears that express thankfulness and humility. It was the ultimate compliment, the ultimate moment…to capture the subject of the day reading a letter to God…and it was thanking her!
We spend so much time trying to pitch. Whether you like it or not, we are pitching. Selling an idea, trying to get a job, trying to convince our significant others to buy a gadget…we are pitching.
I have so many students asking me and sending my questions, wondering why people are not hiring, people are not buying, just plain not accepting their pitch. But why? Economics and supply/demand tell us that this is one hell of a competitive market. We have to be on our “A” game. We better have all of our “i’s” dotted and “t’s” crossed…we better dress for success and make sure we can sell ourselves. We must make sure we position ourselves as “thought leaders” with a piece of differentiation that makes us rise to the top. But does this really make us relevant?
why pitch?
I have been thinking through this little “elevator pitch” concept. Get it down in 60 seconds so if we are trapped in an elevator with that one person…they might be interested and buy what we are selling. We are selling…selling…pushing…selling…pushing….CREATING NOISE! Why? Because we are conditioned.
During NetworkBash Excite at Clemson University, my friend Robbin Phillips took the time to talk about the relevance of Social Media in the job search today. She shared a piece of paper with some notes…her “Sixty Second Speech.” The first line:
“Let your passion shine. Share who you are and what you stand for with the world. Your hopes, your dreams, your life. Then like magic, you’re going to start drawing kindred spirits and like minds towards you.”
what are we seeking?
Hmm…why are we selling what we are not passionate about? Why are seeking jobs that are just jobs, not careers. Why are we not chasing the dreams, finding like minded people like our tomorrow is our last? Why are we pushing our stuff instead of learning more about the people we share a common interest. Why are we not trying to create our lasting legacy?
Each time we spend more time selling and less time learning about the people that might have a common interest…it is like cold calling at 7pm when the person answering is having dinner. It is like we did not take the time to do the research and put the “To Whom It May Concern” at the top of the letter.
So what is your story? Now think…who are the people we are trying to connect with daily? What is their story? How do you know you can help them until you know their story? I am just as much a victim to this un-human approach to connecting.
my little confession…
Over a year ago, I went to a conference in North Carolina. When I walked in, they gave me a great list of all the people that attended and their email address. These people were decision makers. So when I got back from the conference…I defaulted to my old way of thinking. Created a boiler-plate email, changed out the name and email address, and off to the races. I sent out about five emails…but I had a slight twinge in the back of my mind that just did not settle well. It was confirmed in about five minutes. A response that indicated that they did not attend at the last second. I was embarrassed. NEVER AGAIN!
It is about people…STUPID! I am talking to myself.
Next time…I will just call, say hello, introduce myself, and ask to take them out to coffee…then LISTEN.
Below is Robbin Phillips’s little paper called “My Sixty second speech.” Enjoy!
When I think back over the course of my career…the one thing that I can say is that I have never gotten a job because of a resume. Every job I have gotten has been based on a relationship….the resume was a formality in the job hiring process – HR required it for my file.
As I work with students and other professionals, it has been my philosophy it is not what you know..it is who you know. When teaching on a collegiate level especially in a business writing class; i do not teach how to write a resume…I teach how to build relationships to get the resume in the right hands.
It is my belief that that the hand shake is today’s resume in the business world. During a recessionary time period, employers are being flooded with resume’s after resumes. Even a janitor job in Ohio received over 700 job applications…WOW. In a slumping economy, it is important to find ways to separate yourself away from the pack.
Think…does two pieces of paper listing your job history, education, experience, and qualifications accurately represent your abilities, personality, and willingness to be a vital part of an organization? Why do you think so many employers want to interview the person before they are hired. Imagine if you spent just as much energy when applying for a job figuring out the name of the hiring manager or decision maker, then put yourself in a position to meet them and shake their hand.
Some say that the origin of the hand shake came from Medieval Europe where kings and knights would extend their hands to each other and grasp the others’ hand as demonstration that each did not possess a concealed weapon and intended no harm.
The hand shake communicates lots of different non-verbal cues but ultimately it is a product of relationship building.
Why do we spend so much time building a resume. Well, it is an educational/professional process to organize our background, qualities, education, honors, etc. into one place. It is a snap shot of who we are and what we represent professionally. It is tremendous exercise to go through the process of compiling a resume. This forces the job seeker, to organize thoughts so that when we meet with other professionals…this writing process has organized our thoughts. It is a starting point for conversation and can be a reference when filling out a job application. It is my opinion that the resume is not the “end all be all.”
There is more to a job or joining an organization than the ability to organize our resume. We should spend just as much time, actually more time building career relationships as we do putting together a resume. We should be teaching students and professionals how to network, make “elevator pitches”, shake hands…ultimately building relationships.
After spending two days attending the InnoVenture Southeast Conference in Greenville, SC…I started to think about one of the speakers from the CHPRM’s Conference I attended last week. OK…let’s back-up for a second. Two different conferences, how in the world am I relating these two totally different topic areas: healthcare marketing and innovation/entrepreneurship?
CHPRM’s is the Carolina Healthcare Public Relations and Marketing Society who puts on two conferences each year, one happened this Spring. The opening speaker was a man by the name of Scott Regan who was talking about how to build a better brand. He said one thing that stuck out in my mind,”Be authentic! You have to be aligned: your head, your mouth, you heart, and your feet.” Hmm…makes sense. He then charged us with seven questions:
Who are you?
What is your product?
How is it special?
How is it different from others’ similar offerings?
How can I demonstrate it’s trustworthiness?
How can I demonstrate I am contemporary?
How can I demonstrate cool?
As I walked through the InnoVenture Conference this past few days, I was surrounded by entrepreneurs, medium size to large companies, non-profits, etc. giving 15 minute presentations. These were more than just presentations but more like pitches. Each had to tell what made them special and what they needed to be successful, their elevator pitch. Some real good, some not so articulate. As I sat there…I thought about those seven questions and Scott’s quote: “Be authentic! You have to be aligned: your head, your mouth, you heart, and your feet.”
Creating messages with groups, whether it be a video message, direct mail piece, web landing page, or even a print piece…you have to think as it being a mini-elevator pitch for that particular situation. You have to get rid of the clutter.
I compare writing and executing a 30 second television spot and even 140 character tweet the same as an elevator pitch, asking myself those seven questions. It is easy to sit down and write a presentation for a pitch knowing your time is unlimited or even more than 30 minutes. But imagine having to to trim it to 5 minutes. It is just as hard as writing that same message in a 30 second spot or even a 140 character tweet. You have to be aligned, head, mouth, heart, and feet.
I was writing a script for a small business the other day and one of the first things I asked them to do is write out a one page description of their company’s message. From there, I sat down and spent time talking with them, challenging thought, presented opposing view-points, and began extracting a message. I am looking for that pitch, that memorable piece that if you were riding the elevator with Donald Trump, you would shake his hand, tell him what you do…enough so that you leave him with a taste in his heart to want to ask you to jump off the elevator and talk more.
I would much more prefer writing a memorable pitch, a memorable script, or a memorable piece of marketing that can achieve more in 140 characters (or 30 seconds) that two pages of boring non-sense. OK…I have written 2 hour documentaries and produced long form work that warranted story development, but the principal is still the same.
So what is my point here in this long drawn out madness? We have to be memorable, authentic to survive in this crazy game called business. It is healthy for us to ask ourselves those seven questions and not only apply it to our message, but how we do business. From state supported universities to major big box companies to small businesses…we are trying to leverage what we can to succeed. We have to be aligned in-order to be authentic.
I was talking with Russ Davis from Sandler Sales Institute today as he was explaining how he helps groups become successful. I felt like he and I were speaking the same language, helping people define their objective, understand their audience and goals, and refine the message…drill it down until it is memorable. That Russ Davis…he is a smart guy and so is Scott Regan and John Warner of InnoVenture. Where do you want to go and what do you need to get there? Ask yourself the seven questions and remember to “Be authentic! You have to be aligned: your head, your mouth, you heart, and your feet.” I need a dose of my own medicine!
I was in Columbia, SC last week doing some work…and going to a conference. I was staying downtown at the Hampton Inn, and as I was finishing up an email when my stomach started the “I want food!” growl. So I thought, I will just take off out the front door and see where I will end up. A half of a block later, I found the Liberty Tap Room…neet bar and restaurant atmosphere. I entered through the side door, and as I made my way through the tables with families, friends, and various people laughing an chatting…I spotted the bar off in the distance. My destination, a quality brew, a small appetizer, and maybe listen for a few stories.
As I climbed up on the bard stool…I noticed the remnants of renovation, innovation. This old building was transformed into a gathering place, once of industry…now a place to bring industry together for after hour food and spirits. After my first Mighty Arrow, I ordered a plate of chicken nachos to fix the fussing of my inner growl.
After the first brew…it was time for a change, so I asked the waiter for the beer surprise. Give me a pale and do not tell me what it is…but it’s your choice. I have no idea what she brought me…but it was damn tasty. Right as she laid it down in front me, a lady made her way beside me…placing an indecisive order for a drink and a beer. She wanted a cocktail and her friend (her husband) wanted a manly beer. They were looking at this fresco sculpture behind me, commenting on the detail and craftsmanship.
After a few minutes of listening, I piped up and said hello. I noticed they were somewhat quite yet looking around almost like they felt out of place. What did I learn, after three kids and running a small tile laying business, this is the first time they had been out alone to have dinner in probably five years. This was their five year anniversary. They were lost without their kids, their business, and the other things in their life. So I bought them a round of drinks and we talked…well they talked and I listened. These two were totally in love, with each other, their life, their kids, and most importantly, their Clemson Tigers.
I thought I hit the jackpot in Columbia, SC…we were surrounded by Gamecocks. My bar companions that night re-affirmed with everything that was right with the world. Being a small business owner, the desire to have children, having a lovely wife, and our Clemson Tigers.
You never know who you will meet? You never know what connections you will forge. Sometimes it is fun just to go grab a beer in a place where you have never been before, and let the listening ear guide you. It was nice to meet this couple. They had a story to tell…it was fine by me if I meet them again.
New media is a great new tool that has helped political candidates reach out beyond the traditional outlets, and tell their story. We witnessed history as the first African American ran for the highest political office in America, and he used the power of new media to reach his target audiences…his masses.
He engaged with YouTube, email blasts, Twitter, and other means to distribute his message. He coordinated this video message with television advertising. Then he used all of this connection points to bring the masses to watch a one hour television special from the eyes of his audience, telling their story. He was the host.
The one thing I have noticed when he used online video messaging, it always came from him looking directly at his audience. It was not these taped interviews where he was looking off camera, submitting to q&a from media outlets and pre-produced interview sessions. He had a script, it was well crafted, short and obtainable in one sitting, it was phrased in active voice, and he looked at his audience directly eye to eye, face to face.
He distributed these video messages with that same strategy that they were crafted. He used email blasts with embedded images that gave the illusion that someone was going to click the video and it opened up a landing page where the video would rest. Lots of times it was a place to sign-up to donate, sign-up for a newsletter, or commit to attending a rally or function. He made this process easy…his team programmed and planned for the user interface to be easy and mindless.
He drove traffic to his YouTube site which housed all of his messages, this done by embedding the YouTube video within the landing page. This helped with SEO and creating digital connection points so that the keywords (the issues) where found easily when people used Google to find information. He created the illusion of the digital conversation.
We as business owners can learn a lot from this campaign, this practice, this initiative. People want to here from us, our story! They want to see us say it. They want to know what we look like, our expressions, our emotions, our passionate delivery. If you have listened to the critical analysis’s of his presidency, they spend a lot of time talking about his expressions. This conversation comes from digital penetration…he has made all of his emotions available but showcasing them on a regular basis for the world to see. Wouldn’t we be so lucky to have the same effect? These tools are out there for us to use! What is your story?
