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Do we really want Pinterest to become the next Social Marketing Outlet?

How many of you are on Pinterest.? I know I am and have been for about a year…especially after my wife told me about this neat little social network. She had to send me an invite in-order to join and ever since then…I have been pinning away.

What do I use it for? Well, between creating a board for my favorite photography gadgets, my gift wish lists, books I want to read, and even vacation destinations for Sarah and I…I am hooked!

Lately, Pinterest is starting to get lots of interest with the mainstream media including USA Today and Mashable.com.

In October 2012, USA Today wrote an article about Pinterst, “Pinterest stands out in crowded social media field.” They state:

“Time magazine called Pinterest — a website where users post collections of images of their favorite food, clothes, places and everything else — one of the five best social media sites of 2011, along with Google-Plus and Klout. The company has raised $27 million in venture capital led by the firm Andreessen Horowitz, which several tech news outlets have reported as valuing Pinterest at $200 million.”

Mashable.com started posting articles about Pinterest this past June and ever since have been featuring articles about this social outlet, leveraging the holiday audience. To date, you still need an invite to join Pinterest…but if you have a friend, they can invite you to this “some what private” social outlet.

Is the Mashable Effect starting to set-in, since they are the online social media magazine. You can see articles listed headlines including “The Top Brands on Pinterest“, “5 Ways Brands Can Use Pinterest to Boost Consumer Engagement“, and my favorite “Pinterest: A Beginner’s Guide to the Hot New Social Network.”

If you are a growing social network and you want to grow to the masses, you want an online media outlet like Mashable to write about your organization…and write regularly.

But as social consumers and connectors, do we want Mashable to take interest? Do we want main stream media to take interest. Facebook is no longer Facebook with the slick marketing of brands. Twitter is becoming overwhelmed with daily satire of “he said” “she said” quickly jumping to headlines. Between athletes, political outlets, and other individuals…it has become the first place to find people in the match-up of “one-ups”.

Yes…many people are in social media overload. I know I have been…my Facebook page is overloaded with friends, family, and others ranting political discourse leveraging digital word-of-mouth. So…can we keep Pinterest closed…fun…private…and enjoyable?

Do I really want to be influenced inside Pinterest? Do I want brands trying to build an experience for me inside my digital repository of fun-ness? It is the next big un-tapped market…I guess. I have sat through many marketing meetings thinking and wondering if Pinterest is a place to build a brand presence.

Econsultancy.com writes in the article “Revealing the demographics behind Pinterest’s users“:

“comScore says that the blossoming social curation site has over 4m registered users and is growing rapidly, while Google Ad Planner shows that nearly 1.5m people visit Pinterest every day – spending 14 minutes on the site on average.”

“Google Ad planner shows that Pinterest users are:
– Largely women (a 80% to 20% ratio)
– Aged mainly between 25 and 44 (accounting for 55% of the group, 30% are 25-34, 25% are 35 – 44)
– Just 25% of users have a bachelors degree or higher
– The majority live off a household income of $25-75k”

YES to this statement in the article: “So there’s some truth to Matt Buchanan’s post on Gizmodo yesterday that proclaims Pinterest as ‘a Tumblr for ladies’.”

No wonder brands and marketing staffs are trying to find an open path…this is a rich, wide open playing field. Even though these stats are wide in the bell curve, they seem every similar to the bell curve most healthcare marketers are looking for when connecting their brand to the end consumer.

Well, Facebook must see the value…now you can have a certain area to show off your pins in the new Facebook timeline. Yep…Facebook and Pinterest together connection people to brands. Hmm..

So…WHY. I want to keep it closed. PLEASE??? I want to enjoy pinning, sharing, and interacting with my little want lists. Well…I am not sure we can hold of the wolves, let’s get ready as brands and marketers like myself begin and continue to infiltrate Pinterest. Or maybe it has been open the whole time…we are pinning brands on our boards.

 

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The Facebook Update…more changes

OK…there are bunches of changes! I am not going to type all of them out, because there are so many other smart people that have done this!

If you want to watch the above video in HD, here is the link:
https://www.facebook.com/video/video.php?v=10100658170103643

Official Facebook Blog Post on the recent changes:
https://blog.facebook.com/blog.php?post=10150286921207131

This is what is included as an explanation in this post:
1. News Feed: See What Matters at the Top
2. Ticker: Join Friends in Real-Time

Here is where to learn more about the subscribe button on Facebook’s Blog:
https://blog.facebook.com/blog.php?post=10150280039742131

Here is where to learn more about Friend Lists:
https://blog.facebook.com/blog.php?post=10150278932602131

Here is a great blog post called New Facebook: 6 Things you Need to Know:
http://blog.lujure.com/2011/09/21/newfacebookchanges/

Here is what is discussed in New Facebook: 6 Things you Need to Know:
1. Top Stories and Most Recent now in one News Feed
2. Ticker becomes official
3. The Subscribe Button
4. The New Friend Button with Smart Lists
5. “Profile” disappears
6. Last but not least…
– Business pages do not need 25 Likes for a custom URL.
– More emails from Facebook
– The “Translate” button
– Links to track the path of a shared post

Finally, here is a great video by Brad Panovich giving a hands on tour exactly how Facebook has changed!
https://www.facebook.com/photo.php?v=1989051093764

Finally, a great post by Mashable.com that covers all the changes with images and explanations.
http://mashable.com/2011/09/20/facebook-news-feed-revamp/

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Facebook once again influenced, privacy changes via Google+?

Yep….once again Facebook is leveraging other social networks knowledge and incorporating into their own space. Facebook has introduced a new privacy setting to allow you to select who can see a status update.

This is a radical shift in the way they allow users to present information. Before, you had to navigate to a group, page, meeting, or another space to communicate to a specific group. Now, this can be done via the status bar, allowing you to select who will see your status update.

Hmm…this seems very similar to Google+, the way you can make an update and select which Circle will see the update.

Here are the items/updates Facebook has made to adjust privacy settings:

  1. Privacy Controls: Profile Editing
  2. Tag Approvals
  3. Photo Tag Approvals
  4. View Profile As
  5. Great Control of Status Updates
  6. Adding Locations to Status Updates
  7. More Control Over Photo Privacy

Privacy Controls: Profile EditingTag ApprovalsPhoto Tag ApprovalsView Profile AsGreat Control of Status UpdatesAdding Locations to Status UpdatesMore Control Over Photo Privacy

Mashable does a great job laying out all the details of the above changes. Here is the link to the article: http://mashable.com/2011/08/23/facebook-privacy-changes/#23921More-Control-Over-Photo-Privacy

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[Update] GooglePlus – Healthcare brands/organizations…stay put!

In a note this afternoon, Pete Chasmore, founder at Mashable, explained a conversation he and his team at Mashable had with the Google Plus team. Bottom line, Mashable is not going to have a branded presence on Plus until Google releases the business accounts soon. Here is his note below:

There are many groups that have gone ahead and created branded accounts for their organizations. I know I created one for Greenville Hospital System. We have been trained to claim our “domain,” not knowing what the future holds in each social outlet/space. We do not want anyone speaking on behalf or our brand’s behalf.

Look at the latest statement from MSNBC, they had their Google Plus account taken down by Google. So, one of their editors is now posting on their behalf, using a personalized account.

So what do we do? Well, I have a few thoughts…my opinions:

1) If you have created a branded account for your organization/hospital/company/brand…hold on to it as long as you can. Keep on engaging in conversation and testing the waters with your strategy. Keep the conversation alive and ask the Circles what they are wanting from this experience.

2) Be prepared to transfer this account. We do not know how Google plans to release the new branded/business accounts, but be prepared to transfer the current Google Plus account to the new platform. This may involve sharing with your Circles that you will be transferring, but communicate with them your intentions.

3) If you have not created a branded account for your organization/hospital/company/brand…maybe consider holding off for a while. Create a personal account and get acclimated with Google Plus. This is the time to play, research, and figure out what this new outlet is all about.

4) Starting formulating some strategy for the usage of these accounts. If you have to transfer or if you are waiting to create a branded/business account, and you want to create one, starting putting together a plan on how to use and/or transfer your existing account.

5) Communicate with your Circles and let your community guide you. Let your Circles share with you and your brand how they want to engage with you on Google Plus. This will help you determine your strategy and your process when Google releases the branded/business accounts.

With this said…here is what Christian Oestlien of Google Plus has to say (Just released at 7:13pm 7/21/11):

“Here is a quick update on Google+ and businesses:

A few weeks ago we mentioned we would be doing a test of business profiles and asked people interested to apply. Believe it or not we actually had tens of thousands of businesses, charities, and other organizations apply to take part from all over the world. Many of you have reached out to me personally through Google+, e-mail, chat, and even other Googlers. Thank you. Your response has been humbling.

With so many qualified candidates expressing intense interest in business profiles, we’ve been thinking hard about how to handle this process. Your enthusiasm obligates us to do more to get businesses involved in Google+ in the right way, and we have to do it faster. As a result, we have refocused a few priorities and we expect to have an initial version of businesses profiles up and running for EVERYONE in the next few months. There may be a tiny handful business profiles that will remain in the meantime solely for the purpose of testing how businesses interact with consumers.

In the meantime, we ask you not to create a business profile using regular profiles on Google+. The platform at the moment is not built for the business use case, and we want to help you build long-term relationships with your customers. Doing it right is worth the wait. We will continue to disable business profiles using regular profiles. We recommend you find a real person who is willing to represent your organization on Google+ using a real profile as him-or-herself.

All of us on the Google+ effort are delighted by your engagement with this project – thank you all for taking the time to apply and offer such incredibly useful feedback. Keep it coming!”

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Another Facebook Change To Come – They control the platform!

It is certain, that if you want to have control over your web presence, then you cannot depend on Facebook. Why, because it will always be changing and it has complete control over the interface, look, and user interaction. With the recent Facebook Personal Profile update, this gave business a first hand look at what is to come with their Pages for business.

Today, I noticed a Tweet come across citing that Facebook made an “accidental” update that allowed business to see what their Pages will look like with this new integration. Mashable.com has a complete write-up about the temporary release, and from this article…this is what I gather. The first thing I noticed, just like the new personal profiles, no Tabs. Yes, the tabs are gone moving the navigation to the left hand column. So those of you using the FBML application, it is definitely noticed with the FBML icon next to the Tab name. BLAH. Many organizations have spent tons of time and money working on the creation of their Tabs and the interface that is revealed once you click a Tab.

It also looks like you can “Login” to the Page which brings the questions about how Administrators will manage the page. Along with this, it looks like a “Lightbox” feature will be added to the photos area for a slick way to flip through pictures in a “Slide Show” mode.

Regardless of these updates, that either enhance the experience or change the design for businesses, it is proof that business do not have control over the platform. The platform was built to provide a place for people to connect and share with an interactive experience. But with this comes the same experience as a new update from Microsoft Windows, Office, or any of their other products. You receive the update and the whole interface changes. But the difference, you pay for those Microsoft updates where Facebook is a free, online experience for individuals and businesses to engage in a single platform.

Would businesses be willing to pay for an more “Enterprise” level experience with their Facebook presence? Considering how much they spend in other areas of their online marketing message, I would assume they would consider paying…given the audiences that are interacting within the platform. Imagine the opportunity to have control of some of the rich code to create a more interactive experience within the framework. The same idea as WordPress and Joomla yet inside a platform where audience already exist. But this “Enterprise” level system could swing the balance away from the community driven roots of Facebook. This could give marketing engines a more controlling atmosphere where the experience is more about the marketing message and not the community experience.

So bottom-line…if you are an organization and you want to have “control” over the platform that contains your brand and your message, Facebook should not be your only outlet. But, really…Facebook is not really a “Website” for a company. Facebook is a community driven platform and if used correctly, can engage and connect people of like minds. So who cares if they keep on changing it…the people will stay hang out as long as they can connect; and business will just have to deal with it.

All of this is hypothetical, because the real release has not been made yet!

Read more by CLICKING HERE about what might be the “New” look of Facebook Pages on Mashable.com.

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Bobby’s 5 Links of the Week | November 14, 2010



Hello friends, here are my links for the week. As you can see…they include social media, hospital leadership, Medicaid, and hospital social media. I hope you enjoy and let me know your thoughts about any of these article!

Allay fears and build loyalty by using social media during crises
October 20, 2010 | HospitalImpact.org
Hospitals are not exempt from the economic woes our country is facing. More and more, we hear of hospitals facing layoffs to address budget deficits. This can undoubtedly cause concerns among patients and members of the community. They may worry about whether they will be able to get the care they need if your hospital appears to be downsizing. CLICK HERE to read more.

How to turn around a failing hospital by Richard Smith
November 11, 2010 | BMJ Group
England is said to have 30 hospitals that are failing so badly that they may be taken over by the private sector. So there might be a lot of interest in a case study posted this week on the Health Foundation website that describes how a major academic hospital in Boston was saved from failure. CLICK HERE to read more.

Medicaid managed care programs; so do issues
November 13, 2010 | USA Today – Phi Galewitz of Kaiser Health News
After Tonya Bauserman slipped in a grocery store and hurt her right knee last July, an emergency room doctor prescribed painkillers and told her to see an orthopedic surgeon. But Bauserman, 27, who’s insured by a Medicaid managed health care plan called HealthCare USA, says she had trouble finding an orthopedist in her plan who would see her. Finally, she drove 2½ hours to Columbia from her home in a northwestern suburb here to see a physician, who fitted her for a brace and recommended physical therapy. HealthCare USA later said it wouldn’t pay for the brace. CLICK HERE to read more.

Company accused of firing over Facebook post
November 8, 2010 | Steven Greenhouse of NYTimes.com
In what labor officials and lawyers view as a ground-breaking case involving workers and social media, the National Labor Relations Board has accused a company of illegally firing an employee after she criticized her supervisor on her Facebook page. CLICK HERE to read more.

12 Fun Hacks for getting more out of YouTube
November 13, 2010 | Amy-Mae Elliott of Mashable.com
There’s no doubt that plain old YouTube can be tons of fun, but when you get bored of watching clips the traditional way, there are a ton of sites that can help enhance the experience. CLICK HERE to read more.

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Video and Online Rich Media is GROWING FAST!

“Video is a rapidly growing space. I think this year will see hockey-stick growth in IPTV for several reasons. Broadband Internet and 3G mobile networks are expanding rapidly around the world, especially in emerging markets like China, India, Latin America, and the Middle East.
– Kalell Isaza Tuzman of Mashable.com (2/11/09)

“The Internet remains a place of continuing innovation, with users finding new ways to integrate online usage into their daily lives,” said Charles Buchwalter, SVP of research and analytics at Nielsen Online. “In recent years, the Internet has changed dramatically as people seek more personalized relationships online,” said Buchwalter. “In particular, time spent on social networks and video sites has increased astronomically.”
– Gavin O’Malley of MediaPost.com (4/24/09)

The number of U.S. consumers who frequent online video destinations has climbed 339% since 2003, while time spent on video sites has shot up almost 2,000% over the same period. In the last year alone, unique viewers of online video grew 10%, while the number of streams grew 41%, the streams per user grew 27%, and the total minutes engaged with online video grew 71%.
– Gavin O’Malley of MediaPost.com (4/24/09)

Average Online Video Viewer Watches 5 Hours A Month.
Notable findings about online video viewership from February 2009 include:

* 75.5% of the total U.S. Internet audience viewed online video
* The average online video viewer watched 312 minutes of video (more than 5 hours)
* 98.8 million viewers watched 5.3 billion videos on YouTube.com (53.8 videos per viewer)
* 41.2 million viewers watched 384 million videos on MySpace.com (8.5 videos per viewer)
* The duration of the average online video was 3.5 minutes.
– Jack Loechner of MediaPost.com (4/1/09)

Many companies are looking in so many different arenas to invest their marketing, training, and operational dollars…especially when trying to reach so many different audiences. Groups I work with are obviously going to find ways to sell our services when it comes to delivering rich media online (whether public or private), but consider this statement:

The number of U.S. consumers who frequent online video destinations has climbed 339% since 2003, while time spent on video sites has shot up almost 2,000% over the same period. In the last year alone, unique viewers of online video grew 10%, while the number of streams grew 41%, the streams per user grew 27%, and the total minutes engaged with online video grew 71%.
– Gavin O’Malley of MediaPost.com (4/24/09)

WOW…that is all I have to say is WOW. Consumers of information are looking to rich media like video and the multitude of messages it provides when surfing, researching, goofing off…but bottomline, consumers are watching video.

So what does that mean for those trying to reach those audiences…video may be one of the solutions but not the complete package. It doesn’t mean that you should go out and overload your online properties with video, but identify your audiences and provide the rich media that makes sense.

“The Internet remains a place of continuing innovation, with users finding new ways to integrate online usage into their daily lives,” said Charles Buchwalter, SVP of research and analytics at Nielsen Online. “In recent years, the Internet has changed dramatically as people seek more personalized relationships online,” said Buchwalter. “In particular, time spent on social networks and video sites has increased astronomically.”
– Gavin O’Malley of MediaPost.com (4/24/09)

Video innovation is is going to contiually grow in ways beyond imagination, especially with the advent of Interactive Television and the convergence of mediums (broadband video and high definition television delivery). But other innovations is finding new ways to deliver this content to audiences. Social Media outlets are the new distribution point of information whether simple mundane thoughts or marketing campaigns. I am using Social Media properties in-coordination with web-based properties to deliver content in an expedient and efficient fashion.

Twitter is a distribution point as a workflow delivering targeted video messages to audiences that can work in coordination with email distribution and online properties. Imagine you are hosting an event and you want to send a personal video message as an invitation to a group of audiences. You know you have an email distribution list and this list can be tracked when the message is delivered. But what if this not the only audience you want to reach in a geographical area. What if you have built a following on Twitter with that was based on geography…now you have a targeted group of followers who might want to know about your event. And now with places like HootSuite.com (LOVE IT), you can track clicks that are direct links to your video message.

“There are 87% more online social media users now than in 2003, with 883% more time devoted to those sites. In the last year alone, time spent on social networking sites has surged 73%, while in February, social network usage exceeded Web-based e-mail usage for the first time. ”
– Gavin O’Malley of MediaPost.com (4/24/09)

Let’s look at some numbers from online video viewership from February 2009:
* 75.5% of the total U.S. Internet audience viewed online video
* The average online video viewer watched 312 minutes of video (more than 5 hours)
* The duration of the average online video was 3.5 minutes.
– Jack Loechner of MediaPost.com (4/1/09)

What does that tell you…well it tells me that companies that are utilizing targeted messaging using rich media have many audience(s) to reach…so you better do it in less than 3.5 minutes. What do I mean targeted video messaging….well, know your audience, know your purpose, and keep it simple and straight to the point.

Online video “users” are multi-taskers; they have email open, two or three windows open surfing the web, chatting (using some program like iChat, AIM, Jabber, etc.)…so your message better be targeted and capture the attention of the users. It is now beyond the hip concept of just shoot something and put it up because people will watch. YouTube has transformed that landscape like cable television has done to network television…provided a plethora video of people just putting some video out there just because they can. It is now about quality and targeted messaging…Efficient and Effective messages.

Bottomline…rich media (video) is a widely growing area for marketers and organizations to display thier message. But it is time to start thinking: What is your message? Who is your audience? How are you going to deliver your message? How are you going to track that messages’ effectiveness? Should it be professionally produced, Do you want it to be public or private? Who is going to help you with your message?