Social Media Blog Posts - Page 19 of 20 - Bobby Rettew

Social Media in Large Organizations & Motherships

Large organizations like universities, hospitals, and major businesses are trudging through how to deal with implementing an effective social media policy. This policy has become more than just how to communicate with a constituency base, but how to manage the many silos within the organization.

Take a hospital for example, especially one that is in a major metropolitan area. They are dealing with major branding, implementation, and a execution strategy. A typical large hospital will have the main branded image with sub brands that represent service lines of their vertical revenue streams. Beyond those service lines, they have departments, doctors offices, and smaller groups that need some treatment with respect to the social media branding guidelines and short/long term execution strategy.

Another issue a large organization deals with the fact there are so many people within these service lines and departments that have taken their own initiative to set-up their own accounts. Since many of these technologies like Twitter, Facebook, Flickr, YouTube, Foursquare cost nothing to set-up; “brand ambassadors” take it upon themselves to start connecting. They are the front line touch points for the organization. They understand their community. But how does one “reel all of this in” and make this a manageable process.

Like any marketing group, there is a:

Time to evaluate the organization, the brand, and what is already in place.
Evaluate mission statements and audiences of the organization.
What problem do you want to solve.
How can social media provide a new tool for the tool box and reach/engage a whole new audience in a new way.
Establishing the “mothership” for the organization as a whole and all the other sub-brands within the organization.

We are trying to engage with audiences and provide a clear path for those audiences to receive information about the organization…the “mothership”.

Definition of “Mothership” – An online property where all of the “information” flows to and from the organization, to one stop shop funnel of information. This can be an organization’s main website or can even be an organization’s Facebook page. This is the main communication distribution point where organizations want to drive audiences back to receive “the message.”

Along with creating an effective social media strategy, there needs to be a new media strategy in place. What I mean by this, these large organizations need to have there “mothership” (web presence) positioned so it clearly displays the message and audiences can find information easily. Also, permalinks are crucial so audiences can find information on a defined URL and the social media’s can point back to a specific URL. Most large organizations use video messaging on a regular basis, so a consistent workflow with video email blasts and newsletters need to come into the conversation. Then away from just technology implementation, establishing a team that coordinates marketing efforts so the online presence coordinates with “traditional marketing efforts.”

Implementation of social media accounts for a large organization has to happen in stages and establish a tier system…basically, the brand treatments for each part of the organization.

Tier One – The Over Arching Brand for the organization (hopsital name, university name, company name)
Tier Two – Sub Brands in the organization (service lines, colleges, etc.)
Tier Three – Tertiary Brands (Individuals within the organization)

Here is where you think aesthetically with graphical treatment and naming conventions, creating a since of consistency across the brand organization so that if the audience is connecting with an individual, they would know that they represent the organization. This is where it gets fun, deciding whether individuals within a large organization want to use their name and face to represent the organization. This is part of that strategy conversation. This is both a personal and business conversation to have with people you want to represent the organization.

Honestly…this is only the beginning of a Social Media and Communication Strategy Assessment. Social Media Strategy integration into a large scale organization takes time, patience, and willingness to listen to not only the organization but also the “Brand Ambassadors” of the organization.

Building a Social Media Presence around Video

Using video is one of those mediums that can really enhance your social media presence and can add so much to your campaign. BUT, you gotta think through this little bag of tricks. If done incorrectly, this integrated marketing tool can make you look like a dummy! (I almost just typed a bad word).

I am not going to talk about message development, that is a whole other ball of wax. I am going to talk about how using video online can help generate traffic, relationships, and enhance your SEO.

First…create a series of short messages around a campaign, event, and idea. When I mean series, I mean more than 3 different video messages. These need to be targeted at a specific audience and a specific topic. This over-arching theme will bring these messages together.

Second…have a home-base for these video messages. Whether it is a blog, a video section of your site, or the homepage; these video messages need a home so people can find them within one consistent place.

Third…these video messages need to have a equal treatment in production quality as the message itself. If it is meant to be shaky and dark…your message better represent the reason why it is shaky and dark. But, be controlled in the delivery of the production quality. The person watching needs to understand your message, the production quality needs to enhance the message not detract.

Fourth…create a channel on YouTube, Blip.tv, or Vimeo to host all of these video messages. Once the messages are created, upload them to these channel and spend time developing the title for each video, the description, and the tags/key words. I sometimes use the URL of the homebase for these messages in the title.

Fifth…schedule a release of these messages. If you have produced 5 of these and you want to share all of them…maybe release them once a week. Use the embed code provided by YouTube, Blip.tv, or Vimeo and place them within the site. Once placed…tell the world!

Sixth…tell the world that they are updated on your home-base. Use TweetDeck and/Hootsuite to regually tell the world that a new video has been updated. Use email marketing and even LinkedIn to tell your spheer of influence that is it live and people can go watch it. Ohh…when you tell them, use the URL where it is located at the home-base and shorten the URL using TweetDeck or Hootsuite. This will allow you to track the clicks. This works well in a blog where you have a specific URL for each blog post.

Seventh…create a discussion around the video that was just updated. Get on your social networks and tell people about the video and ask their opinion about the content, create a discussion.

Eighth…repeat this process. Olivier Blanchard (@thebrandbuilder) talks about consistency and frequency when using new media and social media combined. It is smart thinking.

Video in Blogs: more than the brain dump!

Video production is one of the most time consuming efforts one can take on when trying to create content for online media. It is not only one of the most time consuming but can be one of the most labor intensive and cost prohibited methods to engage an audience via a message. Now, I know that it has become easier to take that small video camera, shoot some video, upload it to YouTube, and post it to the site. But there is a balance: when to use professional based services/equipment and consumer based services/equipment.

As this is one of my areas of offering…I understand the market is shifting with online video content being created and offered by more consumer based models. But, with that said…this leads me to my argument. There are times and places when to use video content for the blog. There are times and places when to use consumer based equipment and when to use more professional based services. Bottomline…it comes down to MESSAGE. Yep!

Regardless of how and why you approach the production, video for the blog can be POWERFUL…Yes, if used the right way! Now, I am not an expert, just a person that understands user-centered applications of video content. I did get my graduate level education based in user-centered design and audience analysis and I been working behind the camera since 1992 with numerous awards for broadcast television excellence. That was the credibility spin for you…but it was to let you know I am not just shooting you a line of bull.

Here are some thoughts to consider when creating video content for your blog:

Do not put all of your eggs in one basket. Basically, no need to feel like you have to record an eight minute video about your thoughts when you can spread out the topics to multipurpose the content.
Multipurpose the content. You are going to invest in time in setting up the equipment to shoot the video, shot lots of short video segments that can be used not only in the blog but in other areas.
Keep the video content to around a minute, and no more than minute and a half. Remember, the attention span of a quick clicking web browser can only engage in video content so long.
Create multiple short video segments within one shoot. I worked with a client and we shot a whole years worth of content in one day, enough to release one video on his blog once a week.
Know that the video content for the blog must either take the complimentary position to the written content or the reverse. Know which is the most important content and shape the post based on this concept.
Research a good technical set-up for the shoot, if you are a one man show. DO NOT sit in front of a mirror or window…the camera will not like that. You can also use a household standing light as your “key light” filling your face to make you not look so dark.
Make sure you have a good audio set-up. This means invest in a microphone that can record you; so you not sound like you are standing across the room.
Consider hiring a video producer/message creator/videographer for this production. This person will help you formulate your message and keep you on task with the message and delivery. They will also help you with the technical side so you can focus on the delivery and not if the camera is going to tip over.
Use the power of YouTube. It helps you with SEO and also with that big homogenous linkage system that powers Google. Plus, it can play on almost all the mobile devices so anyone can view your message within your blog.
If you want to consider private hosting, consider someone that deliver to mobile devices via HTML5 or other javascript based applications. I use Sorenson360 and it has great user analytics from viewership to length of video watched.

So…take with a grain of salt. Give me your thoughts and ask questions.

Trust…Building True Social Media Relationships! The Real SM ROI!

Over two years ago, I ventured into this world of Social Media by opening my first Twitter account. I remember being on Facebook and watching my friends simply updating their status with “I am Twittering”. I was wondering, what the hell are they talking about. I had just opened my Facebook account a few months prior. So…off I went and I was trying to figure out this crazy world of Social Media and the technologies that support this crazy interaction.

I think I remember engaging in the Social Media Club here in Greenville, SC and attending one of the early Monday morning events. It was a new crowd that I have ever been exposed and thought, I need to figure this out quickly! As I navigated this new paradigm, I realized that the only way I was going to figure this mess out is find thought leaders in my community…to not only engage online but meet in person. I quickly starting using this new found 140 character communication pathway to follow people. Those who had lots of followers and were relatively close to me in my area.

I met so many interesting and diverse people. We had a common theme…figure this crazy thing out! Along the way I met this one person via Twitter. This person walked to a similar beat as myself. I started following this person’s Tweets and began to realize he not only had something to say but also had a good sense of business…and this crazy new paradigm shift. As I followed him, I started going through who was following him and who he was following. Honestly, I followed as many of people he was following as I could. I spent the first three months just watching the conversations. Learning the lingo, understanding the relationships in this place, figuring out who was doing business and who was just shooting from the hip without a leg to stand on!

This was right before the market “crash” and the marketing world was turned upside down. As I began to watch the conversations and see who was chatting, I quickly learned who the “thought leaders” were and who were those that were capitalizing on others ideas. I also learned how to leverage online relationships. Engage in thoughtful conversations and at the same time ask questions to help me figure out this new exploratory art, but not ask for too much info. You know, that free consulting thing that no one wants to give out.

I began to notice that this one individual had some street cred and he also shared some similar passions, using digital media and visuals to engage audiences. He was a photojournalist at heart! So I dropped him a DM and said, hey…can I buy you a cup of coffee. He agreed and one morning over two years ago in the Coffee Underground, I sat at a table and wondered if online business relationships could translate to in-person conversation. My new friend (and now colleague) and I shared a cup of coffee and a bunch of war stories about storytelling, photography, and this thing called Social Media.

Over two years later, we catch up, talk some business, have a few beers, and chat about dreams and possibilities! From branding, photography, documentaries, and even some local gossip…that beer every so often has turned into mutual trust. We have traded business, referred each other to potential clients, shared billable knowledge, and just shot the shit. Trust.

So, how can you measure your Social Media experience? He is actually one of the thought leaders when it comes to Social Media ROI. I think he is getting tired of talking about this broken record debate, but he has a consistent valid point, it is more than numbers. So what is my Social Media ROI after two years of engaging with this new fangled technology? Well…here it is: I have made a few friends, learned some cool knowledge, gained some followers, and even increased measurable web traffic to my site/blog. But here is the true Social Media ROI…I have made a good friend! I am blessed to have friends like Olivier Blanchard not only in my contact list, but in my quick dial to have a beer! I am fortunate to be able to say hey, this is more than all of this marketing bullshit! I have gained a colleague, one I can look up to and even call on for a favor! Ok mister @thebrandbuilder … I have an iPad waiting! Enjoy your trip to France!

So here is my question…who have you met via a Social Media and truly created a real relationship? This is not a corny question! Who? Who can you say you met online using one of the technologies and now have taken the relationship beyond the digital interface? What is your Social Media ROI?

When I will not use FourSquare or Gowalla: Checks & Balances

The big debate and controversy is when people choose to tell the world when and where they are using Social Media. Basically checking in via Foursquare or Gowalla. Beyond this, using the geo-location option in Twitter via updates. So I have been thinking about when to use Foursquare and Gowalla to tell my location, and Twitter to tell what I am doing and where. My thoughts:

When I will not use Twitter, Foursquare, or Gowalla to update my status:

When I am home – I will not allow these geo-location media’s to pinpoint my location at my house or say I am home and here it is on a map.
When I am working with a client – unless it is used to educate the client via potential use of this technology.
When I am at my family’s houses – I will not use geo-location to pinpoint my location. Their privacy is just as important as mine.
When I am away from my house for an extended time and no one is there to watch the house. Even when I am on a vacation, I will not update my status using geo-location unless I am sure someone is watching the house.

Why have I sat back and made these distinctions? Well, last year I was robbed at my house in the middle of the night. I had over $13K in camera equipment stolen. The person only stole this equipment specifically and nothing else. They knew I where it was and watched my movements. The only way they knew my movements was based on some Twitter updates stating what I am doing and how I would be traveling. I do not want to disclose anymore, but after lots of research and retracing my movements…I know almost for certain that this happened because of my Twitter updates. I was new to the game and was not thinking through some of my comments and posts. I have learned a VALUABLE LESSON.

Have you sat down and thought through how and when you use Social Media’s and geo-locators? Here are some questions I think you should ask yourself or thoughts to ponder:

When will I disclose my location via geo-locators?
What places warrant updates, letting the wide world know where you are currently.
Do you understand when you are updating your location at one place, you know that it means you are not somewhere else?
Do you think there is an audience that can leverage the knowledge of your location to benefit them positively and impact you negatively.
How can you benefit from this geo-location service? What benefit does it bring to your routine?

Geo-location is fun especially when checking into Starbucks, getting a badge, and then getting a discount. It is fun to find friends and others via geo-locators…it is like “being in the in-crowd.” But, can this fun new tool cause you more harm than good? I have learned and will continually learn how to leverage these fun tools and create a system of checks and balances for my daily use.

So you want to have video in your blog? STOP, DROP, & ROLL

So you want to start using video in your blog? You either have a camera, know someone with a camera, or willing to hire someone to produce it professionally? OK…stop, drop, and roll! Seriously, the fire is raging and you better take a chill pill before you pull out the camera!

First…ask yourself this question, why must you use video in your blog? Are you doing it because every other Tom, Dick, and Harry blogger is doing it and the peer pressure to keep up is so overwhelming that you can’t stand it anymore? Are you doing it because you feel like it will bring value to your audience, your customers, or your prospects? Why do you want to do a video blog?

Second, ask yourself…what is your vision for the video blog. Is it going to be this five minute monologue tyraid of you standing in front of the camera re-iterating the very same thing that could bring more value if you just wrote the darn post, and you were too lazy to write it in the first place? What do you really want to communicate? What is your vision?

Third…how do you want this video message to really impact your audience? Do you want to engage the audience with some educational piece that can bring value to their business or life? Or do you want to try to fill them with more useless knowledge that will add to the video noise currently out there competing in this vast space of social media.

Fourth…will the production quality of the video message(s) match the quality of the content? If you hire some jam-up production group to make it look awesome, provide you with high quality deliverables that will look awesome, but the content stinks…atleast they will say it looks good.

OK…now let’s get away from the sarcasm. Before your start a video blog…step back and think about what you really want to communicate and why are you choosing this medium. The video blog needs to bring value to the audiences’ experience and can compliment current content, especially if you have built a readership. The video in the blog needs to be short and sweet and give a true reason why someone will stop and watch. It should be no more than a minute and half! Really 1:30! For it to be effective, you need to do it consistently and provide some sense rhetorically why this blog post warrants a video to accompany the post.

Some of the most successful integration of video in blogs are ones that are unique in content, provide quick usable pieces of information, or shed some light on a subject. They are used on a regular basis where the audience knows there is a reason why someone is talking to them.

I worked with a lawyer where we used a video blog as a means to provide a series of FAQ’s or tid-bits about the law that inform individuals about specific legal statutes. We produced enough video content for close to a year where each video was released once a week. They had a branded introduction and we stored them on YouTube, embedding them on the blog. This provided great SEO especially since we used appropriate tags within YouTube and each blog post. Each one was no more a minute long and we positioned each of them with either a topic, event, or a case.

A great use for video in a blog can be a series of interviews. You can interview a subject and split each video up based on an individual question and response. This will allow an individual to have multiple videos from one interview, then you can spread out a series of post to promote your blog and the topics covered.

So…before you pull out that camera and try to one-up the next person; STOP, DROP, and ROLL. And do not roll the camera. Sit down and plan out the strategy for the video. Think audience, message, and delivery!

Blogging is more than just SEO & “Thought-leadership”

I have been really enjoying the conversations lately on #blogchat, hosted by Mack Collier (@mackcollier) on Twitter. The weekly Sunday night chat is wrapped around blogging, and this past week was specifically geared towards monetizing your blog. Why do we blog? Seriously.

Businesses and organizations use blogs for many reasons, but I think it is specifically to position themselves as thought leaders in a specific discipline or arena. It is a great way to have an immediate position on a topic or ideal and generate traffic when audiences are looking to consume information. The ulitmate goal, drive traffic to your “mothership” in the hopes to gain some monetary goal or position a viewpoint to raise some awareness.

My wife has been blogging for over two years. She has no reason what-so-ever to gain any type of moentary position from her posts. She used it as an outlet when dealing with the loss of her mother and our two children. It has become her outlet to articulate thoughts, connect with others, and theraputically sooth the soul.

So why do we blog? I honestly think…we as humans just want to be heard and we want to connect with like minded individuals. Whether it be gaining business from our thoughts or connecting with loved ones, we use it as an outlet to organize thoughts.

So why do we as business owners blog? This is why I am writing this post. It is more than just the SEO perspective. It is more than gaining business from blog posts…even though we will not admit it. Blogs are a place to articulate our thoughts and help us keep focused in our business. This iterative process requires time and thought to critically think, “why are we dedicating time to an outlet in the hopes to generate cash?”

Blogging takes focus! It requires us as business leaders to write a mission statement for the blog. The blog is our sounding board for business, our credibility platform to justify to the world we know what the hell we are talking about. It requires us to define a goal for each post and justify whether it warrants a post, then focus it to specific key words that closely align with our business objectives.

Blogging is our creative outlet to work through creative ideas. Through this online discourse, we find ourselves creating an argument for a great project, a great proposal, a great business plan, or even just get some responses on an idea.

Some of the smartest marketing gurus and most successful business people have successfully found a focused voice in their blog. They have a community of followers, a one stop focus group (or usability testing facility) for ideas and thoughts. They have used their blog as a platform to successfully write their business plan. We should learn from them…because it has probably taken them lots of time and diligence to refine their blog, their online business plan.

Big-box business have a hard time wrapping their heads around how to “monetize” a blog because the voice is way to big. They are having to go micro and use individuals within the organization to focus the objectives. But…they use other marketing platforms to generate their own equitable “SEO”.

Our thoughts are our voice, if focused they will engage those with like minds. When you hear the heavy blogging gurus talk about focus…it is more that just focusing the blog, it is focusing the business of writing the blog.

Am I “Mayor” of my own Social Media message?

With the awareness and interest raised for location based Social Media platforms/technologies like Foursquare and Gowalla, I have jotted down and exploration of thoughts. These thoughts and questions I have to think through myself; I have to answer these questions critically before moving forward with the use of these new location based platforms.

Some Thoughts I have been pondering and synthesizing:

Social Media outlets added to the “open source” movement that gives “small” people and organizations a voice.
Social Media transformed us (small people/organizations) as “thought leaders” to drive Internet traffic to our “motherships” for information.
Social Media platforms provided the “small” people/organizations an opportunity to create robust web properties competing with “big box” organizations.
Social Media platforms provided the awareness necessary to create a “mothership” portal where the majority of the marketing messages “flow” through driving traffic to engage with a consistent message.
Social Media technology and open source platforms allowed and empowered “small” people/organizations to compete in the messaging landscape with “big box” organizations.
Social Media has allowed those to use technologies to build “Tribes” creating movements to distribute a message around a community.

Some questions in my head personally and professionally:

Why must “small” people/organizations be willing to use Social Media technologies to disclose locations?
Does Social Media technologies disclosing locations hurt/degrade the value of the brand of the “small” people and organizations…or reinforce the brand of the “big box” organizations.
Does location based Social Media technologies reinforce the “small” people/organizations as “thought leaders” empowering the reinforcement of the “big box” organization?
Does location based Social Media technology reinforce the small individual people and organization “thought leaders” as “thought leaders” since they are proportionally the influencers for “bog box” brands?
Have small people and organizations using Social Media platforms and location based technologies created a paradigm shift in perception transitioning those “small” people/organizations onto the same platform as “big box” organizations. Where does the influence lie and where will it lie in 10 years?

Who are the thought leaders?
Who really maximizes the true benefit of these location based platforms? Is it the groups publishing where they are located or is the organizations that are being recognized where this constituency base has chosen to locate and ultimately publicize? Some organizations are providing “rewards” for those soliciting their location using these technologies, but who is the thought leader here? Or do we care? Or is it just fun to say we are going to a movie and then to another place for a milkshake?

Organizations like hospitals might frame the benefit from these platforms with their marketing support staff providing their location especially for small doctors offices that lie under the umbrella of services. This is where organizations, “big box” organizations could benefit from internal staff providing location based advertising and raise awareness both from a public (business to consumer) and internal (business to business) position, informing other internal groups where and what is offered internally.

So what is the story behind these location based platforms? How are you using them? Are you doing more that just adding to the fad of saying what you are doing and where? Have you thought about the true marketing implications of these technologies and platforms? Are you telling your story or helping others with a bigger message? What are your thoughts? And will this become another place like Twitter where people get excited and then the honeymoon stage drops off like a bad relationship?

How do we listen, really listen? Creating a knowledge economy!

I received an email today that challenged a remark I made during a meeting. The question asked about the importance of listening and asked for tips/thoughts/advice. This made me think, what makes us good listeners and how can we become better listeners in-order to engage with our audiences.

Here are some thoughts that I used in response to my friend!

To know your audience, to effectively communicate…we must listen so that we may adjust/address our discourse.
To listen, we must ask. We must be willing to empower our audience and engage their conversation. So we ask questions to learn about our audience.
We are observant, we look at our surroundings where we communicate so that the visual cues provide context to the conversation.
We find a connection point. People exchange in conversation because of some common ground. We look for these commonalities and use them to form reflective conversation.
We bite our tongues. When we listen, we do not try to complete others’ sentences but provide simple gestures so that the audience feels us engaged.
We provide emotional reinforcement. It is okay to laugh, cry, and even get mad during a conversation. Emotion is the result of a successful conversation.
We make our audience feel important, we make them feel like they are the thought leader. This requires us to do a little homework and understand who will engage in conversation; so that we can be prepared with questions about that person so we can make them feel important.
We create a silence so that the audience feels the need to fill the void. Sometimes we ask questions or even prompt discussions, but we are not willing to let the person answer. Create a silence in the discussion that provides a rigid opportunity for the audience to feel the need to remove the silence.
Most importantly, be genuine and honest with the ones you are communicating. Honesty provides connection and builds credibility.
Lastly, tell stories, good stories. People connect with stories, rich stories with layers. When you tell a story, people want to share their stories. Then just sit back, listen and enjoy the moment.

Listening is one of the toughest things to do. It is a skill that can be refined during an interview process. When I worked as a journalist, I learned the hard way. I would have to go into households of families who had lost a loved one with cameras and equipment to get an interview. I learned to make them feel comfortable enough to share their deepest moment of lose with the camera recording. I learned to find something in common so that the conversation was not empty and provided context, plus I wanted to earn their trust. I would look around the room and find a picture, book, something that I could identify so we could establish some common ground. Then, I was honest in my intentions, and allowed them to make the decisions how the interview/conversation would continue. I made them feel like the gatekeeper, empowering them as the dominant in the conversation.

Listening can be fun, learning from listening is powerful. If we looked at engaging in conversation as an opportunity to learn from those whom we converse with daily, we could create a bigger knowledge economy.