I ask you…are we truly a divided America? Have we thrown up the ideological lines in the sand? Or do we just have better access to media and technologies that provide an outlet for our voice?
The digital chasm has been crossed with more American’s gaining access to connected technologies. Internet access used to be this “elite” luxury where the only access was in metropolitan areas, large businesses, and large educational institutions. Now, more and more areas have become connected from rural America to other socioeconomic demographics; more Americans can go online to read and react.
So has access to knowledge and information created a divided nation? Has access to social websites and mobile platforms provided a place for too many people to voice their opinions.
I say we are the vocal melting pot with a diverse cultural impact. We come from so many different backgrounds, experiences, cultures, knowledge bases that now we can share in places we once had limited access. The smart phone has transformed the way we communicate where we can share our thoughts in real time. A Google search provides real time results to peoples thoughts, pictures, videos, and all the relevant information that provides context to our culture..
The social search is alive and well and it is this technological breakthrough that provides those with an opinion a platform to share. Whether we agree, disagree, or react; we are not a part of a division…we are a sum of all parts. Social media is now the platform that crosses all socioeconomic backgrounds, a platform for our voice to be heard.
We now have a place to share our story.
Happy Birthday to a nation that provides the liberty and the knowledge that allows us to share the one thing that makes us whole…our voice.
Here is a picture that has being shared around social outlets, especially among my broadcast journalist colleagues. When I look at this funny little caricature, I am amused by the technological indicator of where we are as consumers, and how we have become a part of reporting the story.
If you look at the picture…ten years ago, you could flip flop this image. The paid photojournalists were on the right and the lay person was on the left wondering what is going on. Now, even our grandmother’s have access to smartphones that capture and record high quality images and video. They even have access to technology like Twitter, Facebook, Flickr, Instagram, YouTube, and a host of other technologies that have larger audiences than a television stations DMA.
It is funny how times are shifting and we as storytellers are having to learn to compete in a space flooded with “that” proliferation of information. It is a new paradigm and it is hard not to get scared of this digital media industry. We as practitioners are trying to find ways to bring value to the craft of photojournalism, digital communication, and documentary storytelling…and separate ourselves in this competitive world of “media.”
I was sharing this photo with a close friend and he asked, “Does this photo make you wonder if there is a timeframe to your industry?” I actually feel it strengthens my mission and my business. There is a distinction between the technology that captures and shares images and the craft of using media to tell stories. It is a difference between the practitioner and the technician.
I am excited to let the community act as the technician with their iPhones and Droids and using their 4G LTE service to share those images. Why? Because I can allow them to share the information and let me tell the story behind the information.
The craft behind storytelling allows “us” to use media(s) to capture, craft, construct, and share a story with an audience…inspiring them to create change. Let’s take the Tsunami in Japan, so many individuals captured this story in real time with their smartphones and share online. The storytellers were the individuals that found the people directly impacted by that wall of water…crafted stories that share the human element of this story. Those are the stories that still grip us and bring context to those images.
Both communities (practitioners and technicians) co-exist and leverage each other’s digital access…the consumer shares the action and the storytellers craft the human element of the reaction.
Sometimes you never know when a good story is going to present itself…so we have to be prepared. Years and years of training and it never fails, when the lights are just perfect, the shot is just beautiful…that perfect moment in time happens off camera.
I have always been one who likes to debate the technical expertise versus the storytelling techniques of listening. I have worked with some of the best technical photojournalist, creating some of the best images, capturing some of the most amazing interviews. But the best storytellers, best photojournalists are the ones that are willing to break away from that perfect setting and capture that one shot that tells the whole story.
It was just the other day, I was in the middle of a shoot with a family who was going to share their experience with a physician. Perfectly crafted shots, perfectly scripted, perfectly composed…but the real shot was when the little boy ran out of the shot to get a sucker from the nurse. Perfect moment in time, captured because I pulled away and followed the boy. The shot was not perfectly framed…it included lots of the lighting equipment in the background…but it captured that moment in time shared between a little boy and a provider.
I live by a mantra, work by a mantra, tell stories using a mantra…one that I learned many years ago:
Two Shots Ahead
Three Shots Behind
Get The Moment
That simple. I am always telling stories with my cameras thinking about the next two shots I want to capture, the previous three shots I just captured…and most importantly to always capture the moment.
I am continuing my thought process surrounding how we as organizations/businesses have to own our media. But this takes on a fundamental thought process and radical shift in how we do business…we have to truly own our media by building our team.
For so many years…large organizations have allowed agencies and firms to own the “brand’s” message. They were tasked and empowered to do the brand research, create the strategy, build the message, construct the media, distribute the media, and track the results. As we move into the digital world, ownership of media assets is coming more and more key to the success of organizations. This is from ownership of URL’s (domains), website access, video content, and now social media ownership.
I have always advocated that organizations and business should take an ownership role in owning their media and communications. They should not be restricted by third party vendors how to access the online tools that support their brand. This goes all the way down to who owns the right to update social outlets, who can change the website copy, share a Twitter update, create a video message. Organizations (specifically brands) should own their media and how they share this message…but to support this philosophy, their has to be a staff in place to push this philosophy forward.
Large organizations like hospitals and higher education institutions are battling this issue. Who creates the Facebook updates, Twitter updates, video messages, blog posts, etc. Should it be the people that work inside the brand or the vendors that support the brand. I think the vendors should help brands create a strategy and create workflows for organizations to own their branded message and build a community.
1) You have to have a new media/social staff in place. These people inside your organization have to be able to not only understand the marketing/pr initiatives but also be able to have the skills to design, develop, implement, and share the content created. They have to be the ultimate brand ambassadors who not only help create the community…*but* empower others in the organization to share the message. A Community Manager is a good place to begin but you also need: – New media staff that can create and update web properties (from design to programming). – Video professional(s) that can create video messages and manage video content managements systems like YouTube, Vimeo, and other private portals.
– Creative writers who not only can create copy for online properties, but help write scripts for video content.
2) Create an advisory team to support the organization. Hospitals are a prime example of this silo based organization. As a consultant, I spend more time working with service lines and departments that are creating social/web portals that do not meet the organization’s goals. This advisory team empowers, educates, and helps implement organization strategy so the online properties are successful. This team can be made up of representatives across the organization that directly interface with the part of the organization that manages these online spaces. Let them be a part of the strategy help empower them to build the community.
3) Have an senior new/social media team in place that builds community strategy goals and initiatives. This team is a part of the visual branding process and also implements strategies to track success for this online properties.
Owning our media has become ever important, one that is harder now is to wrangle a team together. So many times I walk into an organization and I ask, who updates your website, your Facebook page(s), domains, etc. How can we control our message and be a part of the community when we do not even have controlling access to our digital properties. The organization many times knows their brand message the best…why not empower the branded organization own the process, the media that is shared.
This discussion takes me back to a piece of scholarship that was written in the early 80′s surrounding the topic: audience addressed and audience invoked. As I re-read the article, I always find myself referring to one final point of Edes and Lusford’s conclusion…
“A fully elaborated view of audience, then, must balance the creativity of the writer with the different, but equally important, creativity of the reader.”
We write in tension but I think we have to find a balance between invoking the audience (creating a division in the writer and reader’s roles) and addressing the audiences’ needs (the reality the audience exist and that the written text is created in concert).
Stories live forever. Slogans live until the ad agency gets tired of them. Stories are real. Slogans are made up. Stories pull you in. Slogans try and push out a message. Stories are deep. Slogans are shallow. Stories are personal. Slogans are impersonal. Stories are passed on by word of mouth. Slogans are passed on by ads.
This dichotomy between “Story vs. Slogan” and “Audience Addressed vs. Audience Invoked” has me thinking…are we addressing the needs of our audience by pushing slogans down people’s throats? It sounds more like we are trying to invoke something that is unnatural and detached.
So what really makes a story different from a slogan? Spike wrote that “Stories are real. Slogans are made up.” What makes stories real and slogans just made up. Well, it is the act of listening…because stories are told over and over again: they recount a place and time in history. They connect the very fabric of our being with human emotion. When we tell a story, we are sharing something that is tangible in our hearts and minds that invokes emotion and connection.
I am not a slogan person or a person that relishes the task of creating positioning statements and branded tag lines. I like to capture stories as they happen, capture that moment in time that are true moments, those that help us remember.
Last summer I found myself in Andrews, NC working on a project for the Western North Carolina Conference of the United Methodist Church… telling stories of rural churches. Every Thursday night, the Andrews UMC has a dinner for the community called the Welcome Table. The illustration of this blog post is not the story of this video, but one little moment in time when I am interviewing the pastor. One of the children walks up and gives him a hug in the middle of the interview…at the most appropriate time. This pastor will be telling this story for years…thus reinforcing the mission of “The Welcome Table.”
We can advocated for stories over slogan’s everyday of the week…but we must be willing to open our hearts so that we can capture those moments in time to share. This is what invokes our audience to share.
Here is the video of “The Welcome Table” for your to enjoy!
Do we over tell, over pitch, over blog, and over share? What are the pieces we leave for those to research, find, and ultimately meet us during this storytelling process.
Some of the best storytelling is done in person, offline, and away from digital indexes.
Has the social share captivated us in a way that we are competing with the search engines and our competitors…online. Specifically, we schedule to write our blog posts, schedule the updates, upload the pictures, create the video…we are spending lots and lots of time creating online content to share.
So what are we saving to share during the events, the in-person meetings, in the offline conversations.
I think back to my televisions days when we would cover the daily new stories and when we found a great story…everyone wanted to share it immediately. We would capture a wonderful story that would be perfect for the 6pm newscast yet we were telling in all day saturating the news space, sharing the prime nugget of the story. We would tease it all day, but instead of teasing to watch…we would tell the whole story…all day. By the time it was 6pm, the story had been told over and over with nothing left to share.
There are just some parts of our business, our story, ourselves that are worth saving to share offline conversations. Is it our goal to build lots of fans, followers, “Likes”, etc…maybe? But what happens after that…what more do we have to say. Is it our goal to create lots of videos telling every detailed part of our story…why? Do obtain lots of views…is that awareness?
Those who do a wonderful job with their social/digital spaces build community around a conversation, a dialogue. Sharing our story is like telling a story. We share just enough to tease and engage the conversation. Once the conversation begins, then we share the nugget that creates lasting conversations and relationships.
So I wonder, are we telling our story just for the search engines or to build a community to have a dialogue?
It has been one of those days where something un-expectantly happened…something that has not happened in a long time. As I was working on some emails, I received a note from a client. Steve Mudge of Serrus Capital Partners sent me an email congratulating me for being awarded SCPRSA’s Inaugural Jupiter Award.
I was thinking, how the heck did he find out…the awards ceremony was just last Thursday evening. He sent me a link from an email newsletter he receives daily from Midlandbiz.com with my picture at the top. It has been a while since I did the awards thing…so long, that I actually forgot what is was all about.
Back in my television days, I was a member of the National Academy of Television Arts and Sciences (NATAS) and numerous other organizations that hand out awards for broadcast television excellence. I have been a part of the judging committees for numerous regions including the Carolinas and the West Coast. It was a part of my culture every year to submit for awards…basically taking the time to pick my best work, fill out the applications, pay hundreds and hundreds of dollars, and sit back and wait.
I have been on numerous judging committees across the country and was even the person that put together all the television station’s entries, making sure everything is edited correctly, applications were correct, the right amount of money was included, the correct categories corresponded with the entries, and so on. It was a part of my television culture… at-least I was a part of this television culture of competition.
I was even a part of the competitive culture that work harder on stories that we knew had a tremendous opportunity to win awards. It was a part of that competitive culture of validation. The trophy case led to bigger jobs, promotions, bigger raises, bigger projects…and ultimately the ego boost.
Over the years, I have been awarded numerous regional Emmy awards, AP Awards, NPPA Awards, and many other awards across numerous organizations. I have won international competitions as an academic and presented at numerous conferences to share research from my graduate school days. But none of this compared to what happened last week…nothing.
Fast forward to Thursday’s event at Columbia’s Springdale House and Gardens. What an evening. It started out like most awards ceremonies, passing out statues for hard work. Each award probably had numerous applicants competing, sharing their best work from the past year. Sarah and I sat at Greenville Hospital System’s table with Karen Potter and Patti Smoake among many others. The anticipation was rising.
When it was time for the individual awards, I thought I was going to be asked to stand to be honored. Not the case…I sat an listened to a long write-up about me. First of all, this is the first time I have ever heard someone share this much about me in such a public forum, among so many distinguished guests. The more that was read, the more I was unsure what to do…I was humbled.
It is one thing to spend a whole year working to do you best work, then compile it all together with application fees and persuasive write-ups to encourage the judges to choose you. But is it another thing to have someone (a friend, colleague, and client) take the time to write something special and submit for an award. I had no idea what was written. I had no idea I was chosen. I had no idea.
The Jupiter Award “was presented to three individuals for exceptional contributions to the use of social media as a communications tool. SCPRSA presented three awards in this category, representing each of the chapter’s regions.” As a former broadcast journalist, my career was surrounded professionally telling stories for television. Now, my business helps organizations use social and digital media to tell stories. Now that I am no longer in the broadcast industry and work for myself, this award is pure validation. A sense of validation for me and my business. I am humbled!
Here is the article from Midlandbiz.com – CLICK HERE
Here is the press release from SCPRSA – CLICK HERE
Here is a link to SCPRSA’s website – CLICK HERE
The more groups I work with…the more I realize organizations struggle with one concept, taking ownership of their media. Take control of their message and the media created to communicate their message. What do I define as media? I consider media as any digital media assets used to communicate an organization’s message.
More and more organizations continue to spend lots of time and resources finding ways to attract mainstream media outlets to communicate their message. Why…why must we completely depend on mainstream media to distribute our message?
Now…this is not a post to discount the engagement and strategy of mainstream media in PR/communication initiatives. But, given the access to digital communication tools, we can build community around our message using digital/social tools.
So what do I think organizations should consider when managing their media?
1) Bring your communications and new media strategies in-house and use them to communication rapidly and efficiently.
2) Build a new media/social media team from across the organization to capture, create, and distribute the message(s).
3) Build a mothership or home base to direct all web traffic for each communication initiatives.
4) Identify communication channels that engage the target audience.
5) Utilize high-impact, SEO rich social outlets to gain digital traction. These include YouTube, Twitter, blogs, and email newsletters.
6) Track your results.
This is a simplistic look at a big initiative, implementing takes a more detailed approach…but this is a high-level overview that prompts discussion.
As a former journalist who has worked for both small and large traditional media outlets in both general news and investigative news teams…times are changing. As mainstream media outlets are downsizing…the competition is higher for space in traditional media spaces. Less staff to not only cover current assignments but also distribute this content on traditional platforms but new media platforms as well. This marginalizes coverage of your organizations “news” items which now could be deemed as “non-news.”
With the convergence of how traditional media outlets are integrating new media/social media strategies into their content distribution, web traffic is key to their success. So, when organizations depend on their “exposure” with news media outlets posting content online on their online news channels, that is less traffic we can leverage for our own organization’s benefit.
I hear over and over, why can’t we get the media to come to our event? Why can’t we get the media to write a story about our announcement.
Why do we continue to think that the media not only cares about our stories, but has the resources and space in their broadcast properties for our stories?
So…why not just take control of our message. Why not create and manage our own messages and leverage online tools to build our own communities. Why…because many of us are still treating new/social media like traditional marketing/pr initiatives. We hire outside agencies and outside groups to manage our content. We not only need to bring the messaging strategy in-house but the media strategy in-house as well.
This takes commitment from top down in your organization. It takes resources and it takes a shift in thinking. It also takes time to implement and successfully show a trend in success. What you will find is that you now not only own the process of creating and distribution, your content; but now the traditional media outlets use your online tools as ways to learn about your organization.
Why not build a community around your organizations digital properties as opposed to depending on the news media outlet’s fragmented audiences. Yes…there is tremendous value engaging traditional news media in your strategy, but they should work in parallel with your efforts.
Let’s just call it what it is…having a traditional new media outlet write or produce content about our organization is credibility. But let’s leave just at that…adding credibility to the message. But, let’s not depend on these same outlets become the main source of audience traffic to our message.
I will leave you with a prime example of this strategy, South Carolina Hospital Association. This organization had numerous web properties that fragmented their branded message. They were also working extremely hard to gain news media coverage for the numerous advocacy initiatives they represent. They built an online media strategy that included one large web portal which included social initiatives like YouTube, Twitter, Facebook, and regular email blasts. The communication section of their web property provides a one stop shop to read, watch, and listed to the life of the organization. They now own their media content and funnel the information through their communication section of their website, driving traffic via distribution channels back to this area of the website. This is ultimately tracking success during campaign cycles.
Finding your voice is one the hardest things to do in the world of the creative. Finding the point where we place language with passion. Giving words to your passion is sometimes just plain hard to do.
I have found myself in the middle of a creative conundrum so many times…a great idea comes to mind, but when it is time to articulate…BLAH. So many times we find that thin place where we are completely connected to our ideas yet we have no words, no way to articulate.
Sometimes we use visuals, pictures, video, and even sound to articulate our passions…but sometimes we must find the connection to our internal discourse. So how do we find the voice?
I have always stepped back and taken part in answering three questions:
1) Who is our audience? Who are we trying to communicate and reach?
2) What is our purpose? Why are we trying to communicate this message? Why do we want to spend the time and energy to achieve this goal?
3) How are we going to deliver this message? Are we going to use words, visuals, sounds to reach our audience?
This helps me frame my thoughts. This helps me bring context to my mission.
Then…I free write. Yes…I do a brain dump by writing until I cannot write anymore. We should not deny our creative impulses and allow our ourselves to freely share our deepest passions.
When I am deep in a creative desert, one that feels like it is hard to find my way to water…I use music to inspire. I grab my keys, jump in the car, roll down the windows, and blast my favorite songs. I sing as loud as possible and use this time to purge all my predispositions. Sometimes that is all I need, to purge what is clouding my judgement.
Finding your voice can be hard sometimes…but sometimes we have to be willing to get away from what makes us comfortable and allow the creative juices to flow.
GHS and Clemson students collaborating on project! Robin Stelling and Kayce LeNeave of Greenville Hospital System and Brooke Carson, Jennifer Eckart, and Hannah Swank of Clemson University worked together to create a social media marketing plan for GoHuntScan, a Greenville Hospital System project. The three students won a competition for best social media marketing plan and as a part of the reward, they enjoyed a lunch at the Lazy Goat networking.
