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What is social video???

So I have been thinking what makes video social? Yes….what makes our video content connect with audiences in a social, fluid environment. Well, it is my opinion that it comes down to technology and content. Seriously, there has to be relevant content that relates to an audience in a way that makes them have the desire to share. Then, once they want to share…it has to be supported by technology that does not prohibit the ability to share.

Recently I have been harping on Flash Video and how it marginalizes certain audiences…and this is all about technology. If I have a device and a friend shares a video with me, I click to watch and cannot view the content because the technology does not support Flash…then the video is not social.

So when I think about the technology aspect of social video, it can be broken into two arenas: enabling the ability to share the video and enabling the ability to search and find the video. But before we get to technology…let’s try to talk about characteristics of social video. So let’s think through this a bit…ways we can make our video content social.

Content:

  • The video message has to be compelling.
  • The video message has to have an action item.
  • The video appeals to our emotions.
  • The video message makes us want to share.

Technology:

  • The video has to be hosted and compressed so that it plays fluidly in majority of online environments.
  • The video player that displays the video is using the latest technology to meet your target audience’s devices needs. If it is HTML5, Flash, Quicktime, or what ever…it needs to be able to reach the largest section of audiences to consume the video content.
  • The video content has to be associated with searchable terms. We know what it means to make our webpages rich with searchable words…but now our video has to SEO rich. So whereever it is hosted, it must support searchable tags and video descriptions.
  • The video content must have a permalink to link directly to that video. You do want people to share your video, so it must have a link to post on social sites and email for reference.
  • The video content must have rich embed options. You want the masses have the ability to embed your video into your blogs, websites, and other online media outlets.
  • The video content needs to have the ability to have a title that is associated with the video. Places like YouTube and Vimeo provide that option to make the content searchable.

Let me give you two examples:

1) IT-oLogy Open House:

I worked on a project a few months ago with the sole purpose of telling the story of a new brand at an open-house. IT-oLogy was formerly the Consortium for Enterprise Systems Management. They were launching their new brand at the open house for their new building. So we produced a video that had all their partners and supporting agencies describing IT-oLogy in their own terms. We made the video fun, goofy, yet appealing to the 250 plus people that would attend.

When I showed up to make it play on their new big screen, the people were still installing the technology that supported video playback. So…we uploaded it to YouTube in full 1080p and played it on a big 50 foot screen from YouTube. They had the bandwidth to support the higher quality and it played well. When we uploaded it to YouTube…we made sure we named it properly, gave a rich description, and implemented logical tags. When people left, they wanted to go find the video. Why…because it was cool plus most of the people in the room knew the people in the video and wanted to share with their co-workers. They were able to embed in their blogs, email the YouTube link to their friends, share it on social outlets. A quality message maximizing technology to enable sharing.

2) My Class at Clemson

I was putting together a presentation about finding your passion. I found this great video called “Where good ideas come from.” I wanted to share it with my class during my afternoon session. I like to use my business Facebook page as a place to save cool links that I might want to comeback to later. So I posted the YouTube link to my Facebook page with a description of it’s intended purpose. So when I got to class, I pulled up the video from my Facebook page and played it for the class and they loved it. Afterwards, I noticed that a conversation started happening on Facebook under the link I posted.

The conversation was around entrepreneurship and where great ideas come from. People from the academic world, business world, entrepreneurs, etc. were commenting and discussion the underlying theme behind the video. At the same time, before I could email the link to my students, one of them posted the link to their Facebook page thanking me for sharing in class. That means that they were able to do a Google search for the video, find it, grab the link from the video, and share with her friends. Steven Johnson was the speaker in this video and a group called RSA Animate produced the visuals. These people not only inspired me to share with my friends, students, and colleagues….but they also inspired and enabled others to share. The content was engaging and inspiring and the technology was seamless to enable the ability to share.

What are your thoughts? How are you using video socially?

Social Video – Get with the program!

What the heck do I mean by this? Well…for many of us digital geeks out there, this might be a no-brainer. But…the world is changing in the Social Video space faster than someone can upload the next YouTube video.

If you want to compete in the viral, social marketing space…then just go ahead and give in to YouTube and Vimeo. Seriously…if you are self-hosting content or have vendors hosting video for you, then you are in a DARK DARK ROOM.

Over two years ago, I was pitching to clients to be skeptical of YouTube, Vimeo, and other free video hosting outlets. I was telling them that “they” own your content that is uploaded and you would have to worry about protecting your brand. Well…I was saying that because I was trying to sell video storage, compression, and distribution like I was the next big venture. GUESS WHAT…that game, that technology is just a commodity.

If you are a marketing department, you really need to know the following about your video content:

1) The ability to play your content over a wide range of devices from Windows, Macs, and Linux based desktops and laptops is necessary. You also need to be able to reach the real growing crowd…MOBILE DEVICES. With 4G here…we will be watching video content like we are drinking our favorite frosty beverage…GUZZLE, GUZZLE, GUZZLE.  So…if someone cannot watch you latest marketing video because it is hosted using a Flash or WMV player…the you are marginalizing a large portion of your audience. HTML5 players are the next innovation for playback of your video content. Why do you think YouTube, Vimeo, Brightcove, Sorenson, and many others have implemented this technology.

2) The local production shop who is hosting your video DOES NOT have the SEO like YouTube and Vimeo can provide. Seriously, when you embed a video hosted on these two platforms…you are connecting some of the largest search engines to your page via the video content. When you upload the video to YouTube and Vimeo, you can provide a detailed description, tags, location where it was shot…and all of this follows the video when you embed it into your website. The local shop is not owned by a search engine, so they do not specialize in SEO. So if you are paying to host content on their private servers, then pay to have the final video released to you and upload it to your YouTube channel.

3) YouTube and Vimeo also come with a community. Yes, people are searching these sites for video content based on their interests and comment right below the video. So…the community is built around the content, engaging audiences beyond the website you have it embedded. The search engines like this!

4) The quality of the playback is great. You can look at HD quality video right over your home network. That is backed by huge teams of technology experts that make it their mission to make your picture quality look great. Why do you think Hollywood uses these outlets to release Trailers…hmm?

5) It is so CHEAP. YouTube is free and Vimeo is $60 per year. So why are you paying monthly fees for hosting when your marketing message cannot be viewed on some the latest mobile devices? I do not know, but you might want to reconsider.

This post is truely meant for viral marketing efforts for video. There is TREMENDOUS value in using private hosting and Flash video for private video messages. You not only can control the distribution, but you also force individuals to watch the content in specific types of technology. There is value in this model.

Thoughts…think I am crazy? There are some business that would like to scream at me…but oh well. Why am I writing about this…because large organizations are still operating in yesterday’s thinking.

Marketing Departments- Say NO TO FLASH VIDEO, please

Seriously, the debate is the debate…Flash Video, HTML5, H264…I get it already. We still have not decided on a standard for web video. But seriously, Flash just is not working. I do not care if you think it is the best thing slice bread…instead, take that sliced bread and make a PB&J while reading this post.

So why is Flash not working, seriously? Because we are in the world of mobile users. Yeah, those smart phones that your audience is enjoying right now.

If you have a marketing department and spending tons of money on video hosting for your public marketing video…then you are getting freaking bad advice. Dump the video hosting for your marketing video and put everything on YouTube and Vimeo. Seriously…if the White House and every other major marketing group out there is doing it, then you should too!

Here is why:

1) YouTube and Vimeo are in the business of providing high quality video content to the masses…it is their business. So they are going to have the latest technology when it comes to players. Bottom-line, you will be able to watch the content on just about any device out there!

2) YouTube and Vimeo will have better SEO opportunities than any other private hosting option out there!  Why, because most of the video content out there is on their servers and it is their business to optimize for searches. Oh yeah, last year…YouTube was the Number #2 search engine.

3) YouTube and Vimeo provide a multitude of options for embedding in web outlets and social sites. Every time you upload a video to YouTube or Vimeo, they provide an easy embed option into your website and blog. They provide easy click options from playing solely in HD, changing the size, etc. Also…the share link makes it so easy to populate into Facebook, allowing the user to watch the video inside Facebook without having to leave to go to another website.

4) YouTube and Vimeo have figured out this whole compression thing for you. You can practically upload just about any video file and it convert the file for you and give you thumbnail options, so you do not have to manually choose and upload some image as the pause screen.

5) YouTube and Vimeo display HD Video content and it looks ROCK SOLID! For a huge conference in Columbia, we uploaded a completely uncompressed HD video to YouTube, and played it for an auditorium for a dignitaries from YouTube. Why, because the computer in the conference room was having a hard time working with about every video file we put on the Windows 7 desktop. So, since it looked great in HD and it played nicely without pause via YouTube…it was displayed in 1080p over a 50 foot screen. The crowd cheered at the end!

6) YouTube and Vimeo offer private viewing of video content. So, if you want to restrict the audience and move away from totally public consumption, the option is there. Yes…you can even restrict to private links so that you have to have that specific link to watch the video content.

7) If you are a large organization, you can create categories to separate video messages according to topics, departments, etc. You can create your own video vault without the hefty price tag! Seriously…YouTube is FREE! Vimeo is also free but offers a premium package for $60/year! YES!!!! Between FREE AND $60/YEAR. Compare that to your monthly spending on your pretty server for marketing video.

Why did I write this…because I was irritated the other day when I tried to open a video message on my iPad and the video was Flash. The video link was from a Twitter and Facebook post of a major organization. I went to my desktop and the video message was intended for a mass audience. Now I realize that iPads and Apple devices are only a finite portion of the user audience. BUT…Apple users are a major audience in mobile video usage. WHY MARGINALIZE YOUR MESSAGE! Just put the dang thing up on YouTube/Vimeo and take advantage of the community.

So if you are  spending tons of money to host video content for marketing purposes…RE-NEGOTIATE! If your marketing message needs to hit a broad audience, take advantage of the technology, SEO, and community of these outlets. BTW…YouTube is one the top search engines…NUFF SAID!

Done with my rant.

Creative Approach to Storytelling



I have had numerous people ask me, what is your approach to your business…your creative approach. Well, I could talk or even lecture about my approach. It comes from years and years of experience, training, education, and teaching. So…here it is in two paragraphs.

Bobby Rettew, llc – Creative Approach to Storytelling
Storytelling has been and will always be the major focus of how we work with our clients. Every organization has a story to tell, so it is up to us practitioners to find and tell that story. We work with organizations to identify the audience, the purpose, and the delivery of each and every message. Then we create a plan that best identifies the message within the organization, and work with the organization to deliver that message.

We bring a documentary approach to production, looking within and allowing the individuals within the organization to become the voice of the message.  We have the ability to write and craft a traditional-style message, but we find that if the organization and its members are a part of the message, then the audience connects with the organization. We use the storytelling approach to building relationships.

This is my craft…



I was talking with a close colleague and friend tonight as we were working on a project, and we were trying to articulate the craft of visual storytelling. I was telling him that I have a friend here in Anderson, SC who is constantly introducing me to new people, and he uses my tag line, “This is my friend Bobby Rettew and he is a storyteller.” Then he follows-up with the phrase, “I am still trying to figure out how a storyteller makes money.” Well, Cordes Seabrook…this post is for you.

The craft of visual storytelling is tough to define…it is years and years of experience telling rich stories for broadcast television outlets across the country. It is years and years of judging and critiquing products for the National Academy of Television, Arts, and Sciences; Associated Press, National Press Photographers Association; and other local, regional, and national organizations. It is years and years of producing and leading teams of storytellers to produce shows, long format production, and numerous commercial spots for television and online distribution. But most of all…it is all about letting our stories tell themselves.

Telling compelling stories is not only understanding the mission of the project, but completely understanding the audiences you hope the message will compel to make action. It is understanding that the beginning, middle, and end is just the frame work for connecting the message to the audience; but weaving layers or messages tied together with a single red string.

The search for the red string is one of the hardest parts of the process…but once found, it makes the production to create the final product move increasingly faster. I was having dinner with Bob Dotson of NBC one night in Charlotte, and he explained to me that anyone can tell a story. But those who tell compelling, rich stories tell ones with layers and layers of messages…each connected with a single red string that crescendo at the right time, allowing the audience to full see the message through the subject(s) eyes and ears.

The approach I use aims to stay away from writing voice-over or track for someone to speak. Voice-over that connects all the sound-bites. The craft starts from the very beginning, with the interviews. The construction starts and continues during the shooting and interview process. This is the time to collect sound, great interviews. These interviews are collected in a way that tell the whole story from beginning to end. Each person interviewed has their own story to tell, adding to the the bigger picture of the final product. So it is the burden of the storyteller to guide each subject through an interview, so each person tells each piece of the puzzle. During this process, finding that one theme, idea, moral, ethic…the red string that connects all the pieces is crucial. Then while writing, we connect all the pieces using the red-string…to connect all the dots.

The red-string can be a person’s story, a subject each person reveals, an event that takes place…whatever is chosen, it has to make sense for the audience to grasp. Then using all the other elements, interviews, broll, natural sound, and music to fill in the gaps…guiding the audience through this visual timeline.

Visual storytelling is a craft…it is one that is hard to teach, articulate, and reproduce. This craft is also fraternal, you know when you meet another person that shares this same passion. We believe in the ethics of this moral enterprise, protecting the voice of the subjects that we so carefully provide as a platform to deliver a message. We are advocates for the people(s) voice…the voice of those who know the story the best. It is our ethic to properly represent that voice and bridge the gap between message, audience, and the subjects’ voice. If we are not careful, our writing sometimes de-humanizes the words they speak.

The business of this craft…to find those who believe in the craft and final value in advocating for the subjects voice. This visual storytelling enterprise closely represents that mission of word-of-mouth marketing, but we just provide a visual medium to communicate their message. We advocate for their message…because deep down inside, the audience wants to hear a story from those they relate. The audience relates to people that they can identify with, those whom they could see themselves replaced in the monitor or television screen. If that is achieved, and we can make the audience see themselves in the screen saying the powerful words…then we have achieved the goal of the craft. Visual storytelling is a craft…it is my passion.

Hybrid Entrepreneurship at Clemson – What?


So I have been asked to join the Spiro Institute for Entrepreneurship at Clemson University as a lecturer. I have been teaching Business Writing in the Department of English for the past two years…so this is going to be a fun challenge. It is funny how things happen, people you meet, and how planets align. After meeting with Dave Wyman this morning, he is the Interim Director of the Spiro Institute…we have a great plan for this class.

If you are interested in the curriculim of the Spiro Institute for Entrepreneurship, CLICK HERE and you will see the class I am teaching: ELE 499 – Executive Leadership and Entrepreneurship III provides an opportunity for high-potential students to participate in an entrepreneurial field experience such as starting their own businesses or participating in a special project.

So what is Hybrid Entrepreneurship? Hmm…well this will be part of the introduction to this class. But, let’s try to define.

If you look at the triangle above, you will see the three points entitled Entrepreneurship, Cause/Passion, and Profit/Discipline. If you look at Wikipedia, it defines the word “entrepreneur” as a person who has possession of a new enterprise, venture or idea and assumes significant accountability for the inherent risks and the outcome. Bottomline, the person(s) see a need, take a calculated risk to bring this idea to market with the sole purpose of gaining a return or profit. The other point of the triangle is “Cause/Passion” where someone has the desire and the passion for a “cause” and solves a social problem. And the “Profit/Discipline” point is where a person(s) gains some return from this idea using some defined discipline. Hybrid Entrepreneurship falls right in the center of this triangle.

Some would say that this sounds like Social Entrepreneurship? Hmm, well one again Wikipedia does a good job! Social Entrepreneurship is defined as someone who recognizes a social problem and uses entrepreneurial principles to organize, create, and manage a venture to make social change. Whereas business entrepreneurs typically measure performance in profit and return, social entrepreneurs assess their success in terms of the impact they have on society. While social entrepreneurs often work through nonprofits and citizen groups, many work in the private and governmental sectors.

Social Entrepreneurs tyically have the goal to take the “profit” that is generated from the venture and re-invest back into the cause. Making a profit is not the ultimate goal but a byproduct of the greater good for the cause.

Some people think that Hybrid Entrepreneurship to be similar, if not the same, as Social Entrepreneurship. Hybrid Entrepreneurs are ones that  have the same social responsibility yet have no problem with making a profit, and are willing to disclose this part of the purpose.

So…what is the purpose of the class? Well, to teach students about Hybrid Entrepreneurship and find opportunities/projects in the community to help solve problems and create business ideas to solve these problems.

Here is the fun part about this class…we will be using video and social media to document and track the projects in this class. The class will be structured to achieve a couple of goals:

1) We will be taking requests from community organizations that have some “problem” that needs to be solved…they have a need. These organizations will submit a request and the class will pick 5 to 6 different problems/issues to analyze. We will invite these organizations to the class to make a 10 to 15 minute presentation and the class will make an assessment then recommendations. Then the presenting organization will select the best recommendations during the class session. We will do this over a four week period.

2) The next part of this class will be dedicated to finding a social problem and solving this issue. The natural part of the first section of this class. The students will be exposed to local organizations and their problems through the above presentations. This will create a natural dialogue…to look for other similar ideas to solve. OR, they can pick from one of the presentations. This project will be to find, research, and solve a problem…then present in s a final presentation using video and presentation slides. The students will have to document this process using video (probably flip cams) and online properties like Twitter and Blogs.

The goal of this class, to explore the idea of Hyrbid Entrepreneurship through research and praxis. I LOVE IT!

I would love to hear from you? Have any examples of Hybrid and/or Social Entrepreneurship? Please share!

Much of this blog was based on information from Will Marre, check out his site by CLICKING HERE.

Collaborative Editing – A Lesson in Listening


Collaborative writing…well that can be tough, but collaborative video editing? This can be difficult, exhausting, time consuming, etc….but maybe not? Collaborative storytelling is the way I like to look at it. Five months ago, I was asked to work with the Call Me MISTER program to help create a 10 year anniversary video project for their big summit. The goal was to interview many of the “MISTER’s” and supporters of the program, allowing them to talk about the program through their eyes.

It was a team of us traveling all over North and South Carolina to interview each of the 20 individuals, our guide was just a few questions. What we found…a lot of stories to be told, each with a different viewpoint of the Call Me MISTER program.

The Call Me MISTER program is an initiative to place black males as elementary teachers in the class room. That is it…you can look beyond the initiative and derive more underlying themes, but there is a need especially here in South Carolina to change the face of our educational system. What a better way to do so than to place educated, black males as role models, as educators. Not football players, not rappers, not drug dealers…but teachers, leaders, educators. This initiative is based at Clemson University with many black colleges in South Carolina with this program in place.

We interviewed many of the “MISTERS,” the graduates of this program. We interview the presidents of each of the South Carolina institutions (Clemson, Benedict, Claflin, and Morris). We interviewed those who support the program including Wachovia, Doris Buffet (Sunshine Lady Foundation), Mott Foundation, DuPont, and the Self Foundation. We found so many stories, so much passion, so much that needed to be conveyed.

So when all the interviews were complete, this team worked together in a room and took close to five hours worth of video interviews, and collaboratively constructed four final video messages. We collaboratively decided beginning, middle, and end. We created criteria which helped us clarify what was to be cut and what was to be included; to support the mission and the audience’s needs.

Each one of us had our own predispositions, our own viewpoints, and we learned to identify what comment was purposeful and what did not add value to the mission. We all had a deciding factor in the construction of the storyline, all four of us. We listened to the stories and to each other; and we let the MISTER movement dictate the message.

What a great way to tell a story, a collaborative way to find the story within the story. We listened.

It is Video Time using DroidX and iPhone4

So I spent some time looking at the differences in video recording and displaying on both the DroidX and the iPhone4. So here are some thoughts…I going to break them down according to the device. I explain a little more in the iPhone4 description, but this is where I define some terms for the rest of the write-up.

iPhone4 Thoughts
1) The video quality is great especially since it is acquiring the image at 720p – 30 frames/second. This means that the video image is 720 lines across the width of the video display. It uses a progressive scan where the image is displayed line but line from top to bottom across the page. There is a debate  whether  progressive or interlaced is beter, but a progressive scan provides less visual artifacts and less motion blurring.  Here is an article about progressive (the “p” in 720p) and interlacing (the “i” in the 720i). I think that the actual resolution of the iPhone4 is a little better than the DroidX camera, with less visual artifacts, but does not have the chroma in outdoor settings as the DroidX.

2) The back camera focal length is 3.85 mm with f-stop of 2.8. This is essentially equal in focal length with a 35mm SLR camera with a 30mm lens. This is a pretty wide angle lens with a wide range of view. It is a pretty good camera, but for people like me…I want the original file. If you email the file or upload it to FTP site/YouTube, it compresses the video. So, I have to dock the phone to retrieve video in the most native format. Great articles by Ars Technica and Falk Lumo about the camera.

3) When recording the video from the camera, you are not allowed to zoom. You have to use your body to zoom by walking closer to the subject.

4) Displaying on an monitor, you have to purchase the PC adapter for the iPad. This allows you connect to a monitor that has a PC (VGA) input. This will not allow you to play the sound on the monitor, you have to connect the earphone out to the monitor or speakers using a mini-plug. The PC (VGA) connector is $29 on the Apple.com website. But you will also need a PC (VGA) cable to complete the connection.

5) Controlling what is displayed on the external monitor is tricky. It only will display pictures/video from camera or video form the YouTube application. Displaying videos from the camera can be tricky. Sometimes if you select to play the video, it might not immediately display on the external monitor. The same with pictures, you have to be in a slideshow mode to get the monitor to recognize the images.

6) It has two cameras! This is cool, one on the front and one on the back. This allows the user to record videos or take pictures using either camera. The front camera also allows the ability to do face-to-face video phone calls. You can just touch the screen to select which camera to use to record. I have actually used the front camera to record a video and it gives me a frame of reference for what I am recording. It allows to frame yourself properly without lots of mysterious room above your head. The back camera is the one with the flash for taking photos in low light.

DroidX Thoughts
1) The video quality is great with the ability to record in 720p. It has great image quality but when displaying the video on a Flat Screen HDTV, I noticed some artifacts in high contrast areas. Basically, when you watch the video on the HDTV and walk up close to the screen, you will see block like images around high-contrast areas. But, the DroidX had better chroma quality than the iPhone4…the video did not look as washed out.

2) The focal length of the DroidX’s camera is a little wider than the iPhone4, giving the ability to capture more landscape. I had to back up some with the iPhone to capture the same image as the DroidX. Also, since I am a Mac user, I can connect the DroidX via the USB cable and navigate to find the video files. This allows me to download the native video files to edit.

3) You can zoom with the video camera on the DroidX, very cool.

4) Displaying on a monitor is done with an HDMI mini-D to HDMI cable. This can be purchased for $39.99 at a Verizon Retail store or $24.99 online at Verizon.com. Yeah…$15.00 extra bucks to purchase in the store! Not Good!

5) Controlling what is displayed on the external monitor is a little tricky but a great idea. Once you connect the DroidX via the HDMI cable to the external monitor; you can select a picture or video and the media plays on the external monitor screen. Then the DroidX turns into a remote control. Great idea and neat interface.

The Interview – Documentary Approach to Storytelling!

No I do not mean a job interview, but this can be loosely applied. I am thinking about what it means to conduct an on-camera interview for a story using video. Once, again…a story. One of the most profound ways to tell a video story is through the eyes, ears, experience, and perceptions of others. Writing a story for the news, for video, or however you want to display the information can be done in so many ways. But one way is through interviews. We can write the best copy, but interviews provide that red-string that binds a compelling story together.

This post is dedicated just to the interview…not to the implementation of the interview into a story. One fundamental ideal I always carry with me comes from a long time journalist and NBC Corespondent Bob Dotson. I remember the first time I ever listened him to speak to a group of journalists (photojournalists) at the NPPA week long boot-camp in Norman, Oklahoma. The best way to conduct an interview is through a series of questions and statements; but what ever you do, ask the question and stare…make the interviewee fill the void. When you get back to listen to the tape, you do not want to listen to answers with your “Uhh Haa”, “Really”, or “Wow”. You want to have the interviewee’s audio as the only audio in the interview.

Conducting an interview is like telling a story…the interview needs to have a beginning, middle, and end. You want to create a conversation between you and the interview subject. Also…you want your interview subject to forget that the microphone and the camera are surrounding them!

When I conduct an interview for a story…I first think of how to make the technology go unnoticed. The first thing that needs to happen is that the wireless microphone needs to be put on the subject FIRST. It needs to be put on in a way so that it is hidden from the view of the camera and thus the final audience. I like to have the transmitter placed behind the subject, maybe of the pants waste-band, then the microphone and wiring under the shirt, blouse, or sweatshirt. The end of the microphone near the neckline of the shirt to pick up the audio of the subject. Then, the camera needs to positioned in a place that the subject is not focusing on the camera. It can be placed in the adjacent room where the lens can zoom to shoot through the doorway.

Once the camera is rolling, I like to start off with what I consider throw-away questions and answers. I ask a series of questions that have nothing to do with the subject matter at hand but merely to learn more about the person to gain trust. This is to build the conversation so that when the real questions are asked, the answers come naturally.

As I move into the questions that are the purpose for the interview, I am building up to the main questions, the main purpose of this interview. I always have notes of topics that I want to cover on a notepad, but in topic form so that I do not use the piece of paper to recite the question. I use the interview as an opportunity to explore the subject’s expertise, gaining knowledge not only for me as the storyteller but for the audience.

As I move through the questions…I always have a few questions that are the most important, the ones that require the best response. I place these appropriately in the line of questioning that makes sense and come out naturally. I build the interview to these questions where each question leads to the next response that ultimately leads to the questions that matter to the interview.

The Interview is merely the process of telling a story. Allowing the interview subjects to provide supplementary information that supports that main object of the story. The interview provides context and allows their “expertise” to bring credibility to the story and context to the audiences minds.

Conducting an interview is just a conversation, an exploration…learning more about their experiences and expertise. The video camera is merely a device to help us relay this story to the intended audience.

Video – Good Ole fashion Storytelling

It took years and years for me to get to the point of understanding what it means to tell a story. A Story…which is comprised as a Beginning, Middle, and a End.

Hmm…let’s think about this for a second. It is currently recommended that if you are creating online video content, that you keep it within a few time parameters.

1) If it is a single person speaking right at the camera…then a minute is about as long as the human attention span can stay engaged.

Jakob Nielsen’s “Talking-Head Video is Boring Online” states that “Eyetracking data show that users are easily distracted when watching video on websites, especially when the video shows a talking head and is optimized for broadcast rather than online viewing.”

2) If there are more shots beyond the headshot edited over a person speaking (a narrator), then a person’s attention span on average is willing to hang around for about 2.5 minutes. What do I mean? Well, there needs to be a variety of shot selection instead of just looking at the one talking head shot.

Now, given these parameters…let’s talk about Beginning, Middle, and End edited so that it tells a cohesive story between 1 to 2.5 minutes. OMG….seriously. Did you know that if you wrote a script for a video that is:
– one full page length on an 8.5×10 in piece of paper
– one inch margins
– single spaced
– 12 point font size
then it would take roughly 2.5 – 3 minutes to narrate the script. Most people have a hard time condensing a blog article less than five paragraphs. This is why I like Twitter…tell a story in 140 characters.

Many people in advertising and pr like to plan, and plan, and plan, and pre-plan the plan. You know, write the script with the message/vision in mind. Dictate what the narration is going to say, script each person in the video so that it is a controlled message. There is tremendous value in controlling the message.

I typically take a more journalistic approach to creating messages for the clients who choose to work with me.

  • Identify the context by analyzing the Audience, Purpose, and Delivery.
  • Identify the cast (people/subjects featured in video)
  • Identify the storylines that provide context for each subject
  • Write an overall OUTLINE of the story
  • Schedule Interviews
  • Outline the questions/points for the interview
  • Interview each subject on-camera as a conversation
  • After each interview, log and transcribe each interview
  • Write final script
  • Identify gaps in story
  • Write narration and on-camera host scripts that interweave the interviews that display the story (Beginning, Middle, and End).
  • Edit the story. Be prepared to deviate from script based on pacing and story execution. Place each piece of the puzzle together to support overall message.
  • Revision Cycle with stakeholders
  • Deliver the message to the target audience

Now this is a basic overview of the “journalistic approach” to storytelling. But really…it is the approach of letting the subjects tell the story. Using keen interview skills to listen to responses, and being prepared to alter/adjust the interview to pull relevant topics from the subject…bottomline, to meet the needs of the message. This most important part of this process is…LISTEN! Listening is the key to telling a good story. Listen to the subjects, listen to the message, listen to your instincts, listen to the responses on tape, listen to facial expressions of the subjects, listen to the clients reactions.

So how do we listen? Well, let’s talk about listening during a few keys areas of the process.

1) Listening during the interview.

Bob Dotson (NBC Correspondent) said the best way to listen during an interview is to ask a question/make a statement then sit there and force a response. Do not say a thing, create a silent void for the subject to fill. Do not sit there and do the typical “Ahh Haha” or the “Yes” while the person is talking…you will corrupt the audio recorded!

Listen to the subject by watching their facial expressions while you ask questions. This is key to seeing and understanding what makes the subject tick. Did you know that the first two or three questions are typically throw away questions. Questions that get the subject warmed up…use them to your advantage…make them feel comfortable and forget the camera is there. While you are listening to the responses…stay tuned into the how the subject’s mood changes so that you know when to ask a hard question. LISTENING will help you frame your interview session. Interviewing a subject is like telling a story…there is a beginning, middle, and end to the question an answer session.

2) Listening during the logging/transcription session

This is the time to watch, listen, and analyze whether the interview session translates the intended message. Listen for changes in the storyline both in the interview and the over-arching story that is being created. Listen and log “soundbites” that fit into the storyline. As you are logging/transcribing take note to the “soundbites” that might fit in the beginning middle, or end. Listen and take note to the comments….additional “B-Roll” or footage might be needed as complimentary video to reinforce the comments.

3) Listen during editing process

As you are constructing the message from the script…listen as the message flows. If it feels awkward, forced, contradicting, etc; then be willing to listen to your instinct to change so that you feel “at peace” with the pacing.

4) Listen during the revision process

Watch and listen to others as you present the story to your peers and the stakeholders. Watch their facial expressions. Notice when each person starts to lose interest by playing with their iPhone, or looks away. Notice when there is a complimentary emotion that matches the moment in time in the story. If someone cracks a joke, then the audience should smile or laugh. If not, the editing did not execute the purpose. Listen to the responses and be willing to step away from the creative enterprise to think critically about the overarching goal. Be willing to question and listen to why each person had a particular response

LISTENING HELPS US TELL STORIES!!!!