It was not too long ago that I was in Chicago at SOBCON2011, listening to a great speaker…Tim Sanders. He really has me thinking lately and his book is the next on my list to read: Today We Are Rich.
Sitting in a room of close to 130 people at SOBCON, not knowing a sole, not evening knowing the background of most of the speakers…there were some passionate connections. Tim Sanders is one hell of a storyteller! His story began with a picture, one of his grandmother. His grandmother raised him and she is his inspiration today. He inspired me to think…to dig deep, and find my passion.
Here are the bullet points that I was jotting as he was speaking.
If you take the foot off the gas…you will go sideways.
Have to believe there is enough to go around.
You have a finite mind and use it accordingly.
You should be as judicious on what you put in your mind as you put into your mouth.
What do you park at the front door of your mind? Do you store lessons or successes?
Re-live a high-def experience where you succeeded.
Declare offline zones!
Get up and wait 30 minutes before getting online. In the first five minutes, spend time thinking of two people that you are grateful for from the day before.
Don’t believe your lucky.
Go create a ripple…integrate giving into what you do.
Tim’s Rules
1) Feed your mind good stuff
2) Take care of instrument
3) Exercise your gratitude muscle
4) Give to be rich
Lots of good stuff! Check out Tim’s Book by CLICKING HERE…I am looking forward to starting it!
Recently…I have become increasingly irritated with rubric’s and how-to’s that are consistently floating around the social space. It is driving me up a wall. Most of this is inside the world of blogging and the social space…that we must find a way to create a path for the perfect blog, that we must create the perfect social “strategy”, and there is a formula for social media messaging.
It is my humble opinion that those that are preaching these strategies, rubrics, and methods are in the business for their checkbooks. Each time I watch the tweets come down the timeline, “5 ways to do…”, “how to measure…”, the perfect blog must have…”, it is all about generating revenue for the person writing the posts.
Writing from the heart and creating great content is not “BS”. You cannot put a path to success when it comes to writing, connecting, and building an online community around a social outlet. There is no magic cookie cutter. Anyone that is selling this, pushing this, or tweeting this is selling it to generate their own income streams and not bringing value to this initial open source community.
If you do not have a passion for writing…then while the hell are you blogging? If you do not have a passion for exploring ideas, generating genuine creative thoughts, and connecting with others online…then why are you interacting in the social space.
I have read more and more tweets and blogs screaming to re-define the word marketing in this social space or 3.0. Many of which are searching to create a whole new space based on consumer trends and big company strategies. Why are they are re-defining this…well it is helping them land the next retainer deal, speaking engagement, big corporate marketing gig. But those same folks who surround themselves in chats an online discussions pushing what they deem is innovation…well they are actually trying to put this social space of user created content into a cookie cutter, placing a marketing dollar to each tweet, blog post, youtube video, and Facebook update.
These same “innovators” are actually stifling the social space right back into the same old marketing channels. Each of these spaces are becoming distribution points of corporate generated content specifically geared to track and generate a metric. Why, because the CEO’s and the VP’s of Finance who sign-off on these initiatives need a metric. We are right back where we started when the social space was beginning to appear.
Twitter is now the AP Newswire, Facebook is the new email chain, and YouTube is now our living television set. Just distribution points for those pesky marketers to generate a strategy for ads, product placement, and sponsorships. WTF…hashtags that are sponsored? Great…can’t wait. Sign me up.
“Because hashtags are important, packing tweets with them defeats their purpose. It muddies communication – of all people, Comms peeps should know the vitality of clarity, and the cost of clutter and noise. Why so many Healthcare pros don’t understand such a simple concept is beyond me, but I digress.
I’ve thought to myself: you know, Twitter once had so much promise, and now it’s becoming all serious business and so-called marketing. What a shame. We’ll all lose in the end.”
Thanks Phil, I do not think we will all loose…but there is a big ole shift.
Several months ago, I was talking with a very smart lady, Robbin Phillips after she came and spoke to some students at Clemson. She says it so nicely…(i am paraphrasing): “there is just so much noise out there in this space.” I have to agree.
I blame us…us marketing people have gone out and screwed it up. We had to find a way to put in some sort of cookie cutter system so we can track it and metric the crap out of each profile and communication channel online. Hell, we are even spending hundreds if not thousands of dollars for companies like Radian6. We want to track those conversations. And we will pay top dollar to analyze the heck out of those conversations.
All of this stifles innovation. It stifles passionate writing. It stifles true connection. It prohibits individuals to use places like blogs, YouTube, and other creative outlets to become pioneers. We want each of them to think there is a rubric for using these channels then track the success. Why can’t success be simply creating content, writing passionately, making a cool video. What if the only person that you were communicating to was just one person. If that person read it, listened to it, connected with the message…then led to see life through the authors eyes…then success? Right?
I remember when I was working on my thesis for graduate school and some of the many academic articles that followed. Each person in the academy I spoke too told me that getting an academic thesis or academic article approved was like jumping through hoops. My mother calls it “Hoop Dreams.” Yes…it was almost like social construction of knowledge. My genuine ideas were shaped to meet the expectations of those academic gate keepers whose agenda’s were played out in each word that was written. Some argue this process is necessary to form true scholarship…to meet the expectations of the academic world. I see the value in this process, but I also see the value in allowing true innovative writing and thinking to shine.
The connection here is that regardless where we go, where we write, what we create….someone wants to fit it into a cookie cutter paradigm. The social space is starting to shape-up to be just that. We marketers and new media people are trying to force clients, organizations, and small businesses into a framework that meets the needs of our pocket books. Why not just teach the technology and how them to utilize this framework as a place to share our inner thoughts, a place to express our inner beings.
Content is King. Communities grow as content and ideas are created. In order to connect we must share our thoughts and communicate.
I think there is a true progression in the way people create innovative content and connect through their ideas.
Idea —> Content Creation –> Content Shared —> Ideas Consumed –> People Connect … then the cycle starts over again.
A blog is just a place to hold thoughts. A video is visual representation to share motion, action, sounds that represent our creativity. These are just technological theaters for others to engage with our ideas. If we are thinking, writing, sharing in a way that the people that are truly interested in reading, listening, watching, understanding…then their peripheral vision will disappear and become completely engaged in the passionate content we create!
The video above talks about my buddy Marty Boardman and how he is using his blog, Facebook, Twitter and YouTube to build his real estate investment business. He has done this through writing great content, storytelling, and keeping a focus on his mission. Ultimately his passion shines through these social outlets.
About two years ago he had hit rock bottom with his real estate business, after generating millions in business. He and I are very close, he was best man in my wedding. So I taked with him about using a blog to start taking control of his message and use it as a focal point to educate the public about his business. Every two weeks on a conference call, we would chat about his successes. He started using his blog to write passionately about real estate investment, his business, and his goals. He started using Twitter to build relationships online and research other real estate investment news and opportunities. He started using Facebook to build a community of people with the same interests and used YouTube to show his properties and also as a video blog.
By writing and generating great content, writing passionately, connecting with others…he has leveraged these tools as a major business focus. Via these tools, he has built quality relationships that have led to over $250K in investment opportunities over the last year. He is a storyteller and he used his storytelling skills to engage his audience with passionate writing and focused content. Because of this content, the community found him and engaged with his passion.
I was working with a group the other day around topics for their blog and ways to tell passionate stories for the audiences. We were listing topic areas, stories, and putting a rough schedule together to build consistency in their writing. They were extremely focused on the schedule so much so that they were worried about breaking outside of that schedule of writing. I have a few points to make here that will yield to my thesis that writing passionately yields community writing.
I told them that this schedule was just merely a barometer, and when you find a compelling story to tell…sit and write. Share your story and share it often. I think about writing for my blog almost like the way I began dating my wife. When, I first met my wife in graduate school…I fell in love. I knew I was going to marry her. It just took me two years for her to agree. As we began dating, we would go out, talk on the phone, meet for coffee, and learn to get to know each other. I had the three day rule.
The three day rule meant that after we would go out, I would not bother her for three days. I did not want to encroach on her space. I valued her friendship and I wanted to get to know her. But, I did not want to push her away…I wanted her to want to enjoy our time together. I was passionate about our relationship. Overtime we grew closer and the three day rule slowly disappeared.
Writing passionately is sort of the same concept. I try to build a relationship with the people that read my blog. I may not be the best, but I try. I try not to write too much to overload the “Internet” space and the people that receive my blog via email and Google reader. My wife is my barometer with this rule. She has been writing for close to five years on her blog. She writes about the following topics: life after her mother (who died of breast cancer), fighting infertility, against cause marketing, and her family. She writes about these topics and she writes passionately. She writes when she is inspired. Sometimes she writes everyday, and sometimes she writes after a month off.
She has built a pretty good community of readers. She has attracted successful authors and other bloggers like herself to share in her mission. But here is the thing, she is now writing with them. What do I mean by that? She will write about a topic, people will comment, she will respond, she will read their blog posts and respond, then she will write another post sometimes based on how her community is writing or responding to her. She has built a conversation around her blog, a community of people that have common interests and passions. She gets regular emails from her readers.
How does she do this? Well, she has a focus for her blog and she shares with her community. She writes straight from the heart…when she feels led to write. There is no set schedule, there is no checklist…just a passion for her topics and for the people that respond in her community. She regularly is reading her friends blog and genuinely responding to their posts. She is building a community and this community’s writing is influencing each other in a way that they are writing for each other.
So here is my point. Writing for a blog has three elements: Focused Content, Passionate Writing, Engaging with Your Community. This is a barometer that I think will lead to a community of people that share your same interests.
I am not sure what took me to Chicago last week? I signed up for the conference over a year ago. I did not know a soul in the attendee list. I had a few conversations online with some of the attendees, and even had one phone call with one of the organizers. So, what makes us choose to travel 1000 miles to attend a conference. Some say passion…let’s just say that I had a feeling something great was going to come from SOBCON 2011 in Chicago.
From the moment I walked in the door, the energy was high…but I was so nervous. Yes, I defaulted back to my shy days of high school. This collegiate lecturer felt like a fish out of water in a room of smart people. But it was that first day that I met one of the coolest people with the most interesting story. Greg Hartle is his name and 10 Dollars and a Laptop is his domain…literally: http://tendollarsandalaptop.com.
He was invited to join SOBCON2011 in Chicago because Chicago was the next stop on his trip. His mission is to visit all 50 states, starting in Seattle with $10 and a laptop. That is it! He cannot use any resources from his background and “previous life” as a financial man. He wants to create a new life, visit 50 states, and create a new business along the way to finance his trip. He has caught rides along the way, used cheap bus tickets, performed odd jobs…all for his mission. He is an entrepreneur with an entrepreneurial experience as his goal.
After the first day, we chatted over drinks. As I listened to his story and his passion, I thought…my students at Clemson need to hear his passion. So many stories to share, to connect the academics to real world. The word “entrepreneurship” is more than just an ideology that can be taught at the local university, the hopes of hitting it big. Here is a guy who is putting it to the test with only $10 and a laptop as seed money.
I can sit here and give you notes from educational experience inside the walls of “The Summit” during Chicago’s SOBCON 2011. I can draw some tremendous connections between great speakers like Tim Sanders, Chris Brogan, Steve Farber, Carol Roth, Liz Strauss, Terry St. Marie, Michael Port, and the list goes on and on. But…I was struck, struck by the passionate stories of change and entrepreneurship.
But…it was once again…that first day. That first day when someone from GMC took the stage to talk about their new Terrain. Yes, a simple in-person sales pitch coy’d the audience. It was a sales pitch of a different resolve. After a short video about this SUV, we were asked to go down 10 floors, back outside, all 130 of us to look at this vehicle. Some of us were skeptical of this sales pitch inside. Yes, GMC is a sponsor…but this seemed a bit much. Our willingness to please the presenters yielded something special. This is when I was able to hear the story of Mark Horvath. This is Mark below, to the left of the bald head. He has wavy, long hair with a blue blazer.
Mark Horvath of http://invisiblepeople.tv/blog tells stories. Yes, stories of homeless people across our great country. He was once homeless himself after a career as a television man. He found himself on the streets. After pulling himself together, he began telling the stories of homelessness in America. Here is a man that is traveling across the country, documenting the stories of homeless men and women. So this day, this GMC pitch turned into GMC giving Mark Horvath a new SUV. Yes, now he has a new ride equipped with WiFi to continue his passion. This was all made possible by Liz Strauss of SOBCON and Connie Burke of GMC…and I am sure many others. This to help a man continue his storytelling passion, raising awareness for the homeless situation right here in our own backyard.
I think it would be boring to give you my notes of what I learned as a business owner, as a online business person, and a social media advocate. I could make great connections between wonderful points made from each presentation…I think I would just create more noise. But what I really learned…to chase your passion and use these tools to facilitate the resolve!
I think there is a reason I was supposed to show up in Chicago for SOBCON2011. I found that there were so many other attendees more passionate about their mission, yet coming together to build language and facilitate tomorrow’s opportunity. Thank you Liz Strauss and Terry St. Marie. YOU ROCK! I will be back for SOBCOB2012.
There are some real cool things out there companies are doing to cross the bridge between Facebook and traditional media like television. Lately I have been noticing more and more television ads creating innovative campaigns to drive traffic to their Facebook pages. This one is cool and thought, so I thought would share. I “Like” the WCNC News Channel 36 Facebook Page. Why? I used to work there many years ago and have many close friends who still do. I enjoy seeing the statuses come across from the different weather updates and on-air talent giving me news of the day.
This Facebook post came across and I just thought it was smart. Featuring one of the Facebook Fans as “Friend of the Day.” Each day they pick a new person that has clicked the “Like” button on their Facebook page as the “Friend of the Day.” This is also featured on their newscast during the morning shows, showcasing this “Friend of the Day” online and on television. Good stuff, what a cool and easy way to engage your fans to watch your newscast. Thumbs up you guys/gals up there at WCNC News Channel 36. They are also on Twitter (@WCNC). I am also good friends with Bobby Sisk (@BobbySiskWCNC) and their Chief Meteorologist Brad Panovich (@WXBRAD). Good peeps doing some good stuff on the social outlets.
Hootsuite being down this week proved something to me once again…we are just a bunch of freaking marketers. We are…and we want our coveted little Hootsuite to continue to be our traffic department. Yes…we freaked out when we could not schedule some tweets.
Where the heck is this thing going? First of all, I quit using Hootsuite about a year ago especially when they began the process of charging a monthly premium for there online services. Yes, they wanted me us to pay a monthly fee if you wanted to manage multiple accounts. I have always been a TweetDeck fan, but Hootsuite was a great solution, especially in the corporate world. WIth all the company owned laptops and desktops, IT departments have been restricting company users to download and install programs like TweetDeck. Hootsuite was perfect since everything was web based.
Now…I will admit that I did train people to understand how to use the scheduling option. I even schedule Tweets to go out on TweetDeck. But where have we gone…this social outlet is turning into a traffic outlet. For the past few weeks, I have reached out to people on Twitter and they normally respond. It took them a few days to say hello and some did not even reply. Why, they are freaking scheduling all of their tweets. The corporate marketing demon has possessed our souls.
We have succumb to this inner possession and the group think of this social web. We are scheduling our social-ness. No, I do not mean we have pulled out the calendar to schedule what party to show up to…we have scheduled what we say in the social space. We have become drones to our marketing outlets, sending out tweets, status updates, etc…
It is similar to going to a party, having a conversation, then stopping mid sentence until our brain can release the next sentence based on the schedule we set that morning. Can you imagine that. Remember Star Wars during the Battle for Naboo (Episode 1), all the sudden all the clones stopped fighting because someone pulled the plug. Well that is what happened when Amazon had trouble with their cloud computing services, causing Hootsuite to shut down. The clones quit tweeting. Yes…
Who am I to blame…it is a brave new world and the audience lie in social outlets. Corporate marketers have moved lots of their dollars into the social ranks, investing in promoted tweets and hashtags and other places to spread the branded message. But…oh; but…it is no longer social media. This same model holds true in reality television. You mean to tell me that Big Brother and the Bachelor is true reality television. It is not capturing reality, it is creating the reality “it” wants audiences to perceive. The same holds true in the social space…it is no longer the social space, pushing the line away from center.
I have noticed that many of the conversations I used to have on Twitter are now migrating to other spaces. I am seeing a shift away from spaces like Twitter for real engaged conversation. I have really locked down my Facebook page, only allowing certain people in that space. I am finding more and more conversations happening there. If I post a link that interests me…many of my online buddies are using those links as places to expand conversation into rich, thought provoking debate. This paradigm is allowing a conversation to flourish beyond the 140 characters.
Twitter has become the mass media beast with lots of noise to sift through. It has become the new age outlet for our PR & Marketing Engines to share our branded messages. Their is a shift beginning and it will be interesting to see where those, who are truly socialites, will co-exist and engage in social, online discourse.
I had a recent chat with a large philanthropic organization about their social media usage, successes, and challenges. They hired someone over a year ago to help manage their social strategy and now they were trying to measure success and justify positions and commitment. As we chatted, I was listening to their metric for success…it was centered around the number of dollars raised and how this “perceived” social awareness has driven individuals to give.
This conversation really had me thinking about ways we could re-tool and rethink the approach. They were using mainstream approached to social awareness with outlets like Twitter, Facebook…using these outlets to promote events and build connections. But the more and more I looked at what they were doing…I had no idea what their story was all about. I had to search and understand why I should “Follow” the conversations, why I should be a “Friend.” I was not even sure who I was talking to, a brand, a person, a large entity.
So I challenged them to start telling stories, case studies of how these philanthropic dollars help the individuals. I would not find stories of success in their digital space, stories that justify the dollars being spent on research The research that helps people. So…I started drawing!
Social Media does not raise the money. Social Media and online tools are just tools of credibility and connection. Yes…we can connect online and build virtual relationships, but giving hard earned money happens because of a relationships, some due diligence, and checking the facts. Checking the facts, the credibility piece, is where the Social Story is so important.
When I meet someone who is talking about giving to a foundation, an event, or idea…it is through a relationship. A real person. We meet, we chat, then I learn more about the cause. Afterwards, I go home and sit down and start searching online. I begin to read websites, get on chats, follow people on Twitter that share those interests. I begin to build online relationships as a part of this credibility search. This is where the social space is such a great tool, it is the PR/Marketing tool that puts information and people at the fingertips of those who are searching to make a decision.
Telling stories works and it works well. So how can we tell stories in the digital space so when people are searching for information, it is readily available? Well…it starts with the mothership. You have to have a mothership that is the digital home for all the stories. This is the place where all digital, web traffic will go for the audiences to enjoy. This mothership has to be dynamic, meaning it has to have recent information and continually updated.
In this situation, I would start three processes:
1) Start A Blog – The purpose here is to tell rich success stories in the organization. Write a new story once a week, one that touches the heart of the cause. Once a week, find a new success story and describe what makes it so special. Let it be passionate, let it be rich with ups and downs. Let the textual words of these stories grab at the hearts of the readers.
2) Video Record Stories – Use a flip camera, iPhone, some digital video device to capture tiny moments in time that show the life of the story. Is it the moment that a person has been cured of a disease, or did they get to go home from the hospital, did a child get a toy, something that visually represents emotion…the moment in time that grabs the emotion of the event. Put these stories on a YouTube channel, then embed them in the blog posts.
3) Take Lots Of Pictures – Use a digital camera to show pictures, images of the stories. Show happy and sad faces, struggles, excitement, emotion. Use visuals to paint the picture of the story. Put these images on a Flickr account and embed them in the blog.
All three of these things are centralized on the blog, showcasing passionate stories of the philanthropic organization. Spend months writing, recording, and capturing these stories. Each time you capture a new story, share it with your friends on your social outlets. Do more that just post links to the stories, but tell us why this story meant so much to you to share. You have to be just as passionate in your sharing as you are in your writing of the post.
Over time, you are building a library of stories, case-studies. These can begin to become focal points of your PR/Marketing exercises. Sharing the stories as campaigns. Imagine billboards, tv spots, brochures being created around these stories of success. All driving traffic back to the blog where people can read more. Imagine your PR campaign, sharing these stories with media outlets, enticing them to come write about the stories for their audiences. It all starts with stories and putting them in one spot. Build a library of stories over time.
I think many communication and social media practitioners are looking back over the last few years and making assessments. We are looking at success, failures, challenges, and where to continue on this path of social understanding. One of the things I have some to realize is that it takes time!
It does…it takes time. Working with major, large organizations…I have learned a lot. What have I learned, well…employing a social strategy takes time. One of the biggest selling points of using social strategies is the low cost for the technology and commitment to community building. Well…the investment is strategy and the human capital. Over the last two years, I have learned a lot. So here are a few lessons I have learned along the way, especially with large organizations.
Lesson #1 – It is more than Twitter and Facebook. It is more than just opening an account, seeking out followers, and trying to have a conversation. Opening an account is easy, but it begins with creating a plan. I look at this as writing a start-up business plan for an entrepreneurial company. It is creating a path that is a barometer, not a ruler. Especially in large organizations like hospitals & universities, there are so many silos. So they plan has to start small and build on successes. Test one area, find a good model and begin trying to execute in other areas of the organization.
Lesson #2 – It takes a commitment from leadership. It is more than getting the mid-level decision makers involved, you need top brass involved. They are the ones that not only support the message, but can also engage in the strategy. We found much success with building blogs for the C-Suite, allowing them to write passionately. When employees feel like they can access the top brass, they are willing to engage in social, online conversations.
Lesson #3 – It takes commitment to community. Reaching out to brand ambassadors has to happen beyond the marketing and pr departments. They are the ones who can guide the organization, but they must empower those inside the organization to use the technology as a way to connect with others. Go where the people are and allow the technology enable to connectivity. One the smartest things I heard was Clemson University started an advisory board for Social Media. This board met once a month and guided internal departments on best practices. Instead of micro-managing the community, they worked with them on graphical standards and allowed the community to naturally connect.
Lesson #4 – It requires a commitment from IT/IS/HR. Yes…many hospitals are struggling whether to allow employees inside the organization to be able to access social outlets. It is a productivity and bandwidth conversation, yet more and more employees can access social outlets using smart phones and tablets. Opening access empowers the community to connect within the walls of the organization. Working with IT/IS and HR is important to find ways to allow employees have access to social outlets and educate employes on best practices and social media guidelines for their jobs descriptions.
Lesson #5 – It takes commitment from Brand/Graphic Standards gatekeepers. Building graphics, avatars, and other elements for organizations social outlets takes a shift in thinking. It is more than protecting the brand, it is about how to take a brand and represent it in social outlets. When people see a company logo on a social outlet, what is the expectation of engagement? Also…thinking through how to take logos that do not resonate in 50×50 pixels takes lots of thought especially when considering traditional branding guidelines. Engaging these gatekeepers is key, bring their input to the table and educating all parties how to implement graphics across an organization. Take a look at large organizations with many departments. Maybe it makes sense for each to have multiple social accounts, how do you represent the brand yet differentiate between departments…it takes discussion, thought, and planning.
Lesson #6 – It requires engagement with your brand ambassadors including employees. This goes back to the IT/IS/HR discussion. Especially for large organizations, your employees can be your largest brand ambassador. If you restrict the technology that could connect these individuals, you may be restricting your greatest potential. Brains on Fire did something special with the Fiskateers, connecting them under a message and passion for scissors. They recognized an area with tremendous potential for community connection and engaged them using technology that made sense. Hats off to BOF!
Lesson #7 – It takes passion, passion for your mission and message. Social outlets are being used for “Push” marketing, pushing our messages on people. Well, is that an engaging conversation. It takes passion. The people that lead your social cause should be passionate about the cause, allowing the social technology to naturally connect them to others. Fan bases, followers want to connect with people they trust and who share a common passion. If those who are socially leading are not passionate, then it becomes noise in this big ole pond of digital discourse. Passionate writing, passionate tweeting, passionate video content, passionate message…passionate people connect with passionate people.
Lesson #8 – The message has to come from within…let the community empower the message. It does…outside advertising/pr/messaging firms should not tweet, update, blog, etc. for the organization. The message has to come from the people that believe in the message, that live inside the organization/community everyday. It is about people, stupid…and people want to connect with real people.
Lesson #9 – Their are so many more social outlets than the mainstream outlets. There are so many other social outlets out there than your typical Twitter, Facebook, YouTube, Quora, etc. My wife interacts on a social outlet called “The Bump.” A chat room for women who are expecting babies. She is connecting with tons of women all over, building relationships and sharing stories. How about Polyvore, my sister-in-law loves this social outlet for fashion trends. You have to go where the community is engaging, build relationships where the conversations are the best.
Lesson #10 – It does not happen overnight. It does not…it takes time, patience, a good plan, and commitment to building a strong, long-lasting community.
The more and more marketing professionals I chat with across the country, the more conversation I hear about Social Media policy. So what is at the heart of the matter when it comes to Social Media policy in hospitals…usage. When can employees access Social Media outlets. This is a cultural issue.
Many of the arguments discussed, will Social Outlets change productivity and effect bandwidth. Another issue, one that I think is even more exponential is patient information. Can we protect patient information and privacy. Do we want healthcare professionals engaging with patients online and discuss healthcare matters that deserve to stay inside the walls of the examining room.
From a marketing position, hospitals want to grow fan bases and followers fast. It is the new age marketing outlet that has more mass appeal than the billboards and other collateral. Many hospitals are restricting access to Social Media outlets on internal networks. But, if you are not opening up the opportunity to access to Social Outlets inside the walls of the hospital, you are marginalizing your biggest fan base, your brand ambassadors…hospital employees. They are the true touch points to the patients.
So if the internal IT departments can lock down access to Social Media outlets inside the walls based on the social media policy…you can control usage. Not anymore, that is changing and changing FAST. I wrote a few months ago about the effects of Verizon’s 4G LTE inside the walls of a hospital. I detailed my fears how this technology can penetrate walls further with faster speeds, faster than what is available inside the internal networks. Bottomline, mobile devices provide the access that the internal networks restrict.
4G is changing hospitals’ Social Media policies. Why, because now controlling access is so much more difficult. Bandwidth is no longer an issue and productivity is now truly a management/leadership issue. Even more, hospitals will be writing Social Media policies that include patient usage. 4G speeds and penetration will now allow employees, healthcare providers, patients to access social outlets outside of the cubicle/workstation. Walking around the halls, typing under desks and conference room tables, patient rooms, etc. are the areas individuals with mobile devices will Tweet, update Facebook, post pictures, comment on videos, Google doctors’ names, check-in, and the list goes on.
The speeds of these devices and the broader access no longer requires a hospital employee (healthcare provider) to go through the login process of the terminal or workstation to look at Facebook or watch a video. Just pull out the iPhone, Droid, Blackberry, or whatever to surf, scan, update, and connect. Then, if someone walks by, it is small enough to pop back in the pocket. 3G and now 4G provides the faster access to do this where walls used to restrict. The desktop computer is not necessary to access the outlets.
The mobile 4G offering is forcing the hand for many organizations. But more than that, the numerous devices with the ability to offer these speeds is part of the equation. If you walk inside any organization, walk down the halls, count the number of devices in the hands of people. Regardless of the place, we do not think about what people are typing on these devices, how they are surfing the web, if they are typing a work email or updating Facebook. Mobile devices are everywhere.
Hospitals are now going to have to think through policies, procedures, and education. Yes…educating not only the employees but also the patients. When it is appropriate to use devices, where it is appropriate to use mobile devices, how to use the Social Web. Social Media policy is about usage…not about restriction but about access. 3G and 4G now brings patients and their families into the Social Media usage policy equation. It is a game changer.
It was not too long ago that I was in Chicago at SOBCON2011, listening to a great speaker…Tim Sanders. He really has me thinking lately and his book is the next on my list to read: Today We Are Rich.
