Last week, I wrote a post detailing the effects of creating Google Plus Profile and how it directly impacts your rankings in Google. If you look at the image below…you can see what I was detailing in my previous post, showing where my Google Plus Profile is located in a simple Google Search of my name.
But a friend of mine (Mandy Vavrinak) commented on the blog post raising a question about a Bing.com search.
So let’s take a look at what will happen with a Bing.com search of Bobby Rettew:
Notice what is the top item in this search, my Facebook Profile…interesting. Well Duh, this makes since especially given this article from CNN.com back in October 2010, the Bing/Facebook search deal. Bing.com is influenced by the number of “Likes” in a Bing.com search, as detailed in this blog post. BTW, my Google Plus account was way back in page fifteen of Bing.com with this search.
So, what are we learning from this little discovery, a Facebook Profile is to Bing.com as is Google Profile is to Google.com, when it comes to SEO. Thus the “Plus One” concept in a Google search result will influence rankings in a Google search similar to the influence of a “Like” in a Bing.com search.
So Google is looking at our impressions within a search result with the Plus One similar to the “Like” in Facebook. By clicking +1 beside a search result, it gives you stamp of approval. These +1’s will show up in search results if your are logged into your Google account, and allow you to click it you have a Google Plus account.
Three weeks ago, I noticed something new in my WordPress blog. I have the “1-Click/Retweet/Like” plugin by LinksAlpha installed. It let me know it was time to update this plugin. When I updated, it added the +1 for Google Plus as one of the options to share. Now I have it placed at the bottom of each post.
This allows people to give a post a +1 as a sign of sharing in Google Plus. Each plus one helps a blog post, a website, a brand in Google’s rankings. The same as clicking the “Like” for Bing.com’s rankings. Ultimately, it is a way to show approval and help your favorite pieces of content show up in search rankings.
So here it is…if you have a Google Plus account and a Facebook account, you need to “+1” just as much as you “Like” to help your favorite pieces of content in search rankings. This will ultimately share with your friends in both outlets the things that your like the most. This influencing our social networks and social rankings of content.
Oh…by the way, there is a change in my Google Profile ranking in Google. Last week (July 6, 2011), my Google Plus Profile was listed number four in a search for my name, now it is number one:
We still have to stay grounded my friends…we have to stay grounded. As I was thinking through the hype of another social outlet to be added to the users’ menu, a song came to mind. Do you remember the song “Another One Bites The Dust” by Queen? This tune keeps on popping up in my mind, thinking through the lyrics. Now, I am not singing the same lyrics to the tune…I have changed to “Another One Called Plus”. Yes…I think Queen would probably baulk at singing these lyrics. There is an irony in the changing the lyris, I think.
Yes…there is another one at the playing table, and within a week Google Plus has the buzz of a major player in the user arena(s). The more and more I read in the social sphere…people are comparing Google Plus to other outlets. We are seeing more user reviews making comparisons to other social outlets, because that is all they know. But…it is just another platform to connect.
We as communication professionals have to be careful not to fall back into a paradigm as technicians. Not only jump on the bandwagon and focus on the technology and the excitement of the technology, but instead trying to learn how users might interact with this new platform. Now granted it is being reported the Google Plus has experienced close to 5 to 9 million users in the first two weeks of this beta release. This is all about how your interpret the numbers, like in this article from eWeek.com.
“Google+ has more than 5 million users in the United States alone during its first two weeks of existence, according to a couple of creative calculations by early users of the fledgling social network.
Open June 28 to limited field-testing, Google+ is Google’s (NASDAQ:GOOG) major bid to bite into the massive growth and influence of Facebook, which has more than 750 million users and poses a threat to Google’s display ad business.”
BUT…there are still communities still interacting in all the other platforms and digital media outlets. As this new platform emerges, we have to stay vigilant in our roles as communication practitioners. Each platform is going to apply to different communities of users and how they communicate. We have to sit back, educate ourselves with these new platforms, let the honeymoon dust settle, then see how/if we can apply this to what we are doing.
I do not think there is going to be a mass exodus from Facebook, Twitter, Blogs, and other social/digital mediums. I think people will will use the medium that best serves their abilities to communicate with the people they want connect with regularly. But, we must educate ourselves with these new technologies and see how/if we can apply our communication knowledge to this platform as practitioners. Whether we use online video to communicate our message, write a blog, create a Facebook campaign, do a media buy, or even implement a digital media strategy…we need to assess this platform and see how it might play into how we communicate our message.
I think one of the big things many of us in the this social space have been feeling for a while is the explosion of noise in the social space. More and more outlets, channels, places to shout our information.
Twitter was so fun two years ago, not many people were using this outlet…so it was a smaller community base of people interacting. Now it has exploded.
More and more people are wanting to lock down and limit their friends in this “social space”, protecting against the mass markets. Yes we can “Like” pages, but there are restrictions. The one thing that Facebook has going for it, the ability to have community conversations.
I would take part in Twitter chats and notice many of those same people would jump over to Facebook to have more private, engaged conversations…away from the mass 140 character updates. The hardest thing about Facebook is the restrictions on some of the interactive flexibility to share different types of media. The other concept that helped Facebook, is the idea of being a “Friend”, which is a two way decision.
Twitter has a great concept, but the idea of “Followers” is a bit egotistical fundamentally. People would, and still do, focus on how many “Followers” they do or do not have. That name created a culture of competition, a race that fulfilled most American egos…I want more. This notion turned Twitter into a mass communication piece…just people buying into a culture of amplification.
This idea of “Circles” is intriguing. It takes the real time update concept of Twitter, combining with the ability to attach media with updates from Facebook, and combines the discussion idea of Wave…into Circles. I am actually wondering why they did not call Google Plus….Google Circles.
You have the ability to create a private room, a private place for a group of friends to interact and share. I have read so many people saying that they are going to go back to less numbers of people and move to a more intimate group of friends they know using Circles.
We want to be close to our friends. We want to share and be heard. Mass digital media has created so much noise that we are searching for a place to have conversations with friends we know in person and people we have met online. We want to have a closer relationship and feel open to speak freely, away from the public scrutiny of bad Tweets. The many politicians and public figures have shown us that Twitter’s amplification can hurt our credibility, especially when we share the wrong picture, say the wrong thing, or mis-represent the wrong brand.
We just want a place to be ourselves and share with our friends. It looks like Plus might provide that refuge…Circles is a place to be ourselves again and feel open and honest to share. So we do not have to change our handles to names that no-one knows and put avatars up to hide behind.
I am not sure how Plus will evolve, especially when they open it up to business accounts later this year. What are you doing when you go into Plus for the first time? Are you honestly re-thinking who you will let in, or are you just transferring the same online friendships and tendencies you had in other social outlets. Or, are you looking for a richer experience online with a tight nit group of friends. I know I am, I have a circle just for my Frat Brothers and one for my close friends.
Oh yes…I have been completely impressed by the Circles concept in Google Plus. But my only reference point here is my Facebook account settings and Twitter Lists…but this is completely different.
So may times I have wanted to only interact with a group of people in a discussion, but has the interactivity of Facebook. I have found a link, an idea, a video, a picture, or an opinion…and only share quickly with a specific group of friends. This can be done by just creating a Circle of connections (people) then updating your status for these to see.
This to me is where I am beginning to see some value, and where I see where Google Wave has some influence. I can quickly create a “Circle” where I add friends/people/connections, then I can interact with them and only them. No more worrying about trying to separate a status update from those who you feel do not need to see this information. So many times on Facebook, I wanted to share a video with just a group of friends…but was worried about either upsetting someone on my public timeline or marginalizing someone based on the content of this update.
If you look below…you can see how an update will go only to a group of people are just in my “Friends” Circle.
Now…only my friends are interacting with this content. Just the friends I have dragged to this circle below:
So what does this mean…I can do more collaborative discussion online. I can create a “Circle” for a discussion and interact with them on the fly, separating that discussion from others I have connected with on Google Plus. This opens up a new paradigm for a person like me. I can create a “Circle” for a class I am teaching, creating discussions between the class members. I can create a “Circle” for a client, using this as an opportunity to have discussions, share media, share links, etc…all on the fly.
The other thing I like, is that you can extend this conversation beyond a circle. You can click to add more people and select to add a “Circle” of people to include in this update. You can also select “Extended Circles” as an option where this update is extended to that “Circle’s” group of friends. So you have grown you network of influence of an update by selecting the option for an additional degree of people to take part in that discussion.
You can add other “Circles” or even make the update public. Very cool…you can decide on the fly who you will interact with in one drop down menu. This is under the assumption you have set-up all your Circles of contacts. Pretty Cool Stuff!
So…while trying to set-up my profile in Google Plus…I am trying to work through securing my profile name just like on Twitter and Facebook. Basically securing my own Google Plus URL with BobbyRettew. In the process of researching, I felt like my account had gone through all the initial set-up steps…so I thought I would Google myself to see if/how this new social network would appear in the search results.
This is what appeared above. It was the 4th item listed in the Google search results. Wow, below was my LinkedIn, Facebook, then Twitter account profiles (in respective order). So recap this, this is the order of what appeared in a Google search for “bobby rettew” after having a Google Plus account for 30 minutes:
BobbyRettew.com (My Website) – Established in 2008
rettewcreative.com (My Business Blog) – Establish in 2009
BobbyRettew.com/about (The About Page on my Website) – Established in 2008
Google Profile (Which is my Google Plus Account) – Google Profile established in 2008 and Google Plus in 2011
LinkedIn (My LinkedIn Profile) – Established in 2007
Facebook Account (My Personal Facebook Page/Profile) – Established 2007
Twitter Account (My Twitter Profile) – Established in 2008
Notice the difference in dates of set-up and between Google Plus and the rest of the Social Networks, and how fast it generated a top search result. Look what information was presented for my Google Profile/Plus account: It you notice, immediately people can see a few things:
My Google Plus/Profile Picture
Where I am located
Where I am working
My Tag Line
Link to my Personal Blog
Link to my Twitter Profile
Link to my Website
All of this was immediately established based on the creation of Google Plus account. So…this immediately provides an immediate portal for people searching my name to the places to connect with me! Now, look at the order from left to right of the links below my tagline. They correspond to the order I created my links in my Google Plus account.
Ok…so now I get it. This is showing a direct relationships between my Google Profile/Plus account and how I can be found via a simple Google search. This has me thinking…thinking through the ROI for me of having an account. Now, have to figure out what the ROI might encompass from investing time in this new Social Network.
Tomorrow…I will release a post about Circles in Google Plus. It is pretty cool what you can do with these things!
So I just received an invite and I working through Google Plus and checking it out. As I login, I have noticed a few things:
It is just another social network, another place to interact with people online.
As I am creating my profile, it is pulling a lot of my information from my Google Profile. So if you have an up-to-date Google Profile, it is going to populate your Google Plus profile based on this information.
It is basing your network of connections from contacts in your Google Account. Google Plus uses the term “Circles” as a name for your networks, and can be based on how you set-up your Google Contacts.
It has a stream similar to Facebook, allowing you to make an update and include a picture, video, link, or location.
Reminds a bit like Google Wave as far as the interface design and fluid interactivity.
I am thinking through the business application for enterprise level usage such as Facebook Pages.
Wondering how and when I am going to use this social network and if it makes sense for me? I am active on Twitter for both personal and business, Facebook for both personal and business, LinkedIn for business…so wondering where this makes sense for me? If at all?
The digital media interaction looks fluid, specifically people are posting animations and other interactive media with ease.
Google Plus looks like another extension of my personal Google Account. Yes…it is pulling information from my Gmail, Contacts, YouTube, Picasa, and Profile Accounts from one single Google login.
Since you have to have a Google profile to have a Google Plus account, a Google Business account cannot accept an invitation currently. Yes, BobbyRettew.com is self hosted and also uses Google products such as Mail from Google. So when I log into my BobbyRettew.com Google Account…I cannot create a Google Profile. Thus, the Google Plus invitation sent to my Bobby@BobbyRettew.com email account would allow me to accept the Google Plus invitation. My Google Plus account is via my BobbyRettew@gmail.com email/Google login.
So here ya go…my initial thoughts after playing with it for about 15 minutes. This is purely a surface level overview…nothing strategic yet. Still thinking through and wondering the if, how, and when about this social network. Bottomline…everyone is raving, but do I really give a dang about investing time in another place to interact with the same group of connections. Or…maybe this social network will open a whole new place for new relationships and new interactive experiences.
Bottomline…I think it is still another place for Google to try to make a play on Social Networking; leveraging all the other technologies that are already in place for an individual’s Google Account.
Take away for me (since I am a tech geek)…it is going to be fun for a while. But eventually it will have to bring value beyond the honeymoon for me to engage along with all the other social outlets.
For the last year and a half, I have been working with Greenville Hospital System (GHS) integrating the idea of blogging inside this major medical system. First off, let me just say there is not a perfect strategy (IMHO) for something that is such a subjective initiative to integrate.
Before I began presenting the idea of finding people inside the organization to blog at GHS, I spent a good bit of time talking and consulting with GHS and their Marketing/PR Department and also a long-time friend who runs all of the New Media Initiatives at Clemson University, Jacob Barker. We found many similarities between a large hospital system and a major, state supported university. First, their are many different departments/colleges at a University that match the many departments and service lines of a major health system.
The first thing Jacob and I agreed upon is that it is more than just a formulaic strategy to implement across an organization, it is all about engagement and learning from each other. We knew it was best engage a Social Media Advisory Committee or a Social Media Team. GHS had already established this team.
About the same time, President and CEO Mike Riordan began inquiring about starting a blog as means to engage with the employees and to clearly define his message as a leader of a major medical system. With healthcare reform all around us, it made sense for him to write about this topic and many others in a public, transparent manner. This is very similar to President Barker’s blog at Clemson. The only difference, Mike Riordan wanted to allow people to comment, he wanted to respond to people’s thoughts.
So this is where we started. I worked closely with the leadership in the Marketing Department along with Mike and his Chief of Staff to create a frame work for which he would write. Before we started, we had to really think about the mission behind the blog, what he was interested in writing about, and how often he was willing to commit to this social outlet. It was great…he began writing immediately. Over the last year, he has written close to two blog posts a week, sometimes more!
We set-up a streamlined approach to the technology utilizing WordPress which allowed him to write from his iPad with the WordPress App. I work with him consistently to clean-up the formatting and also integrate presentations and video into the blog posts. I wanted him to focus on his writing and I take care of the technology issues. He writes everything! Since we started the blog, over half of his traffic comes from the employees of GHS. His ability to write passionately as a leader translates to the employees and the local community of GHS.
This was the beginning, since then we have started other blogs across the system from physician practices to patients/community advocates who have special voice in healthcare. From a patient writing about her family dealing with Diabetes (http://ourhamandeggs.com), the head of PR writing about Women’s Health (http://ungirdledtruths.com), and even an Internal Medicine Physician Group writing about running a small practice of all female doctors (http://cypressinternalmedicine.com/blog). We have been proud of our growth and what we have learned.
These experiences guided us and we learned a few things as we began engaging other blog opportunities.
1. You have to find the internal ambassadors who naturally fit the blogging paradigm. These people naturally write in a social voice and genuinely want to connect with others.
2. Not all blogs have to carry the corporate look of the organization. Mike Riordan’s blog represesents GHS and the best interests of his leaderships position, so we gave it more of a corporate look. It matches the style of GHS’s color schemes and branding. BUT…there has been research presented that consumers find blogs that present a corporate look seem less credible and are not willing to engage in the conversation…that is why the “Our Ham and Eggs” Blog is a little more personalized.
3. You have to have a mission from the beginning that focuses the writing. As time moves along (and you have installed analytics to track the traffic), you can evolve the writing based on audience response, evolution of the organization’s mission, and topical public issues that bridge the audience to the organizations message.
4. You need to track success. We have found installing great analytics packages like Google Analytics and GetClicky Analytics allows you to compare traffic results with blog posts and campaigns…plus, GetClick is real time.
5. You have to share your blog using social outlets and other marketing pieces. We like to use our Twitter and Facebook presence to share blog posts with the consumer, but we also share blog posts using internal communication tools for employees. This was done using internal newsletters and intranets…which was vital during the passage of healthcare reform related issues. Also…put the blog URL on brochures and other physical media for people to see. And last, be sure to advertise the blog on the home page of your website.
6. If you decide to allow people to comment on your blog, you have to be willing to respond. These are people who are reaching out and want to engage in a conversation. Take advantage of this opportunity.
7. Write passionately and straight from the heart. People want to read stories and know your honest thoughts and opinions. This is an opportunity to take a stand on issues, ideas, and topical items relevant to your audiences and your mission. They can go to your website for corporate marketing generated content, but in the blogs…you have to write passionately. As Robbin Phillips of Brains On Fire says…”It’s people stupid.”
8. Do not be afraid to get personal. Some of the biggest traffic came when blog posts were written that allowed the audience to learn more about people’s personal side. Yes, you have to decide what your boundaries may be…but allowing people to see you as a person and not a position gives them a chance to relate to you.
9. Use pictures, video, and any other visuals to reinforce what you are writing about. People like pictures and it allows them to see how you smile or relate to a topic. Also…video gives a third dimension to the topic.
10. Transparent writing…what do I mean? Well Mike Riordan writes his own blog content and so do each of the bloggers. These posts come straight from the horses mouth, not from a series of over-site committees. It is all genuine content.
I am extremely fortunate to work with a smart staff at GHS, their smart direction and innovative thinking has allowed me to try new things with them. They are fun!
Final thought…Blogging is all about Telling Stories! Nuff Said.
To begin…my friend Reed Smith does a great job of explaining the steps to get your organization going with Foursquare and Gowalla. Here is his step-by-step process for Foursquare (CLICK HERE) and for Gowalla (CLICK HERE).
Here are a few things we have found when setting up Foursquare and Gowalla at Greenville Hospital System (GHS) in Greenville, SC.
First of all, GHS is a large hospital system with multiple campuses serving the Upstate of South Carolina. When beginning to tackle this project, we noticed immediately it was necessary to engage using this social outlet. Why? Well, we found close to five different spots created for the main hospital each totaling close to 2000 check-ins. Each location had in-complete information about the hospital. This fragmented information was not best serving the hospital and the individuals using these outlets. None of the locations had a correct phone number, web address, and physical address. So we knew immediately we had to begin taking control of these check-in points, consolidate, and update with correct information.
The next thing we noticed is that a hospital might have multiple places for a person to check-in, including the hospital main entrance, emergency department, labor & delivery, rehabilitation services, and even nationally branded restaurants inside (Starbucks, Chic-Fil-A, etc.). While accessing these possible check-in points, we began to consolidate places for people to check-in. We wanted to only have destination points that supported the interests of GHS’s customers as they align with certain service lines. So we began with the main entrance, emergency room, and labor & delivery at the main hospital. This is still a working progress.
When consolidating locations at one campus, proximity of geographical check-in points was key. Foursquare and Gowalla only work in a two dimensional space…meaning if the labor & delivery was one floor above the main entrance…it might not make sense for both check-in points. We want the check-in process to be fun and social, not become a hindrance when trying to decide which point to select.
The key to beginning is to follow what Reed Smith describes in his posts, but it is important to create business Foursquare and Gowalla account separate from your personal account. When claiming these locations for your business, you want it tied to a single account that you can manage. You will be able to edit and manage each location from this user account. We also decided to start with Foursquare and Gowalla first, then we are slowly moving to Google Places, Facebook, and Yelp.
Patience is key when setting up and managing these location based outlets. You have to spend time working with Foursquare and Gowalla to remove and merge duplicates, keep information updated, and engage with the community. Each location has the possibility for individuals to not only check-in but also comment about their experience. This is a great way to engage in healthy conversations.
When we reach out to our social networks, are we using them to reach out to our friends on these networks OR are we using these networks to market and share our information?
Looking through a purest lens, social networks should be used to build relationships, have original conversations, build connections just as we would with those “friends” in person.
As I look through lens as a marketer/digital media professional, we find ourselves not only reaching out to these communities…but pushing our information to these groups of people. This digital divide creates physical moat between us and our virtual friends. It allows us to sometimes forget these people on the other end of these devices are the ones who receive our updates, tweets, and emails. They are human.
I was sitting in a meeting the other day listening to a friend describing social networks, specifically Twitter. He described this social outlet as medium to amplify our message. The marketing, digital media persona inside me agreed with this observation; but the purest, socially driven human was a bit disturbed by this characteristic.
So many of us are not afraid to use social aggregators like TweetDeck, Hootsuite, and many others to schedule Tweets, posts, and updates. We turn into our own traffic department, setting up message distributions for the week. It is a bit addicting, we track results using our analytics, chart success, create metrics, and before we know it…we have social media marketing panic attacks.
I am not advocating for the extreme use of either lens…but I am more thinking through the audience’s experiences. Is the conversation starting to die out? So why did Facebook loose 5 Million U.S. users last month? I am not sure? Makes you wonder…too much amplification?
So, how is your usage of social networks changing? Is it purely business, monetary gain, creating traffic, etc? Are you using it to connect, build relationships, find connections, or even reinforce in-person relationships. Or, are you using it as a combination of all the above? Regardless…has your view point of social networks changed?
I had the greatest opportunity to chat on the phone with Dr. Wendy Sue Swanson from Seattle Children’s Hospital…and it was a treat. First of all, she is a very busy woman, not only as a physician and a mother but also as a thought leader when it comes to physicians communicating through social outlets. Her message that I thought was very profound, and I am paraphrasing…”I have this IVY League education and I want to find every way possible to use it to empower and educate my patients and the people around me.”
She is obviously a smart lady that found something unique through her blog and twitter. She can tell stories and empower the people around her using her knowledge, her experiences, and her background so they can make better decisions as parents. She takes pride in her writing and is very passionate for the purpose behind the message. In the thirty minute phone conversation with Dr. Swanson…it was everything I could do to soak-up all her passion and knowledge.
Early on when the blog started, she found a need. She found that she only had roughly 15 minutes in the room with her patients. With the demands of her job and the need of seeing as many people as possible, she could only provide so much information. She found herself writing her blog as an outlet to provide more information beyond the 15 minute consultation. From video blogs to analyzing the latest research, she takes time putting the patient first when speaking through her message.
She feels like this is the new way to get back to the days of small town physicians, where you can build a personal relationship with your patients. She uses her blog to share her love for children, passion as a physician, and willingness to educate people as much as possible. She can take those questions that might not get answered in an exam room setting, and articulate them via her blog. She can spend more time addressing research, trends, and answer questions through the discussion of each blog post. She wants to bring that small town reality back to the exam room, but do it in a way that meets the needs of the patients of this digital age.
She does not spend time looking at metrics, clicks, and hits (The Digital ROI)…she focuses on the questions and concerns of her patients. She also focuses on the trends and research plaguing families. I know as a parent-to-be that my wife and I are bombarded with new trends from SIDS to what to feed our newborn when she arrives. I think Dr. Swanson has found a way to reach people (like my wife and I) that few doctors have been willing to do…speak passionately online.
If I was in Seattle…I would want her to be my child’s pediatrician. I am fortunate I was able to spend 30 minutes on the phone with Seattle Mama Doc…I think her name matches her style!
You can find Dr. Wendy Sue Swanson (Seattle Mama Doc) in the following places:
