Social Media

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Why do you blog? Why do you write? Who inspires you?



What inspired you to start blogging? What was it? What made you that one day, sit down and set-up your first blog. Can you remember. I sure can!

It was my wife…and maybe I am a little bit biased. But what inspired me about her that made me start a blog. For starters, I had nothing to say. Really, nothing at all. She…on the other hand. It is September 2006 and Sarah had just accepted a new job here in the area. We were living in Charlotte both with good jobs. We were starting to find ourselves professionally when her mother was diagnosed with breast cancer. So, we felt this pull to get closer to home. She was the first to find a job and was hired as a strategic buyer at a large manufacturing group. Life was getting ready to flip upside down.

We had been living the high life for the first three years of marriage, fresh out of graduate school. We wanted to move back home, closer to family and pay off debt. So we sold our house, sold our expensive cars, moved into a crappy apartment, and used those good jobs to pay off debt. At the same time, Sarah’s mom was fighting breast cancer. That new job she started, well she hated it…but it was a good paying job. So, she started a journal. It was in a Word Document that started as a stream of consciousness. After a while, the document got so long, she moved it to a blog on Blogger.com. In 2006, she started blogging…journaling about life. Life with her mother fighting breast cancer, paying off debt, working a shitty job, living in a town that did not feel like home.

Over the next year, her mother got sicker and she wrote more. In the Fall of 2007, her mother lost her battle to Triple Negative Metastatic Breast Cancer…her blog was her coping mechanism. Her writing was raw and honest. This whole time we had been trying to get pregnant with little success. A year after her mother died, we got pregnant and life was great. Then we had our first miscarriage.  After three miscarriages, she wrote plenty. She wrote about research, her experiences, doctors she found, and the list goes on. Sarah’s blog is our families journal.

We have family dinners and someone asks what happened last year and we know we can go to her blog to find the answer. Her focus of her blog has been her life struggles and life’s passions. She writes about her family, her mother, infertility, and cause marketing. She is not a big fan of those who benefit financially by exploiting those fighting breast cancer. She writes with passion.

A year after her mother passed away, she quit her job. She was tired of working for something she did not believe in…now works for a daycare taking care of two year olds. She loves it. The people in the daycare have no idea she has a Masters Degree, graduate top of her class in both undergraduate and graduate school, was homecoming queen in undergrad, and was her high-school’s valedictorian. She is one smart cookie and one hell of a writer.

She has yet to spend any money on her blog using the free platform of WordPress. She does all the design work. She does not use social media and other outlets to promote her blog. She does not have it professionally optimized with targeted SEO. She does not Tweet or Facebook her blog posts. She writes passionately…and people read! She has a few notable children’s book authors reading her blog on a regular basis. How does she know, well she password protects some of her posts. She does this because she knows family members read her blog, and she writes like it is her journal. So she only let’s certain people read password protected blog posts. Those author’s make a request for the password. Trust me, she gets lots of requests for the password.

Her blog is semi-private…meaning she does not use her last name on her blog yet has our picture posted. Some knows that it is her, but some have no idea who “Sarah” is right here in Anderson, SC.

She has a tremendous community. She calls them her “Bloggy Friends” and they all read each others’ blogs like clockwork. Each of them have come together because of a circumstance in their lives. One may write about breast cancer, one may write about her infertility story, or some just find each other because they are just funny. Regardless, they have found each other and they share with each other on their blogs. They write with each other…and they check on each other. If one has not posted in a while, they drop an email to check on each other. Sarah’s blog is her community and she always feels the need to write not only for her creative enterprise but to keep her “Bloggy Friends”  in the loop.

Sarah’s blogging is an extension of her life, she is writing her story as she lives it. She writes straight from the heart. She writes with passion. Her blog has caused many family disputes, where she will write about a situation and someone will read her interpretation of the situation. They sometimes are not happy, but what they do not realize…her writing is her coping mechanism. She has thought about taking it down or going totally anonymous, but I have told her I support her writing 100%. The only thing I ask is that she not write about our personal marriage topics and also refrain from discussing the private part of my business.

Sarah is also a reader. She likes to read others’ blogs because she is genuinely interested.  She treats this like and in-person conversation. She reads to learn and this reading turns into reciprocation. She is passionate about the blogs she reads and believes in her community.

Sarah is my inspiration. Her writing has inspired others. People read her blog when dealing with breast cancer, infertility, paying off debt, or just to read. She has had more people thank her for her writing…helping them deal/cope with a particular life situation. She is not writing for a mass market…she is writing to write. Her focus is her life and her passion is her family.

There is not perfect formula for blogging. You can read all the “experts” about blogging, SEO, neccessary technology…BLAH, BLAH, BLAH! But I do know this…you do not need a beautiful layout design, you do not need the best SEO expert, you do not need to pay for a blog! What you need is to write passionately. You have something in your heart that you are most passionate about…write about it. Sarah writes on a consistent basis, uses pictures, and puts her whole heart into each and every post.

Each time I start working with a client, I do not even allow them to set-up a blog until a few things have happened. First, they have a focus for their writing. I ask them to write a mission statement for the blog. Second, I ask them to write ten posts on a Word document based on this mission statement. Then I ask them, who do you think will read your blog…who are you writing for in every post. Blogging is not about the platform, the SEO, the distribution…it is about the writing, and the technology is just the platform to present your writing. Write passionately! BTW…I used Sarah as an example with each corporate client I work with. The example I explain…write passionately.

Here are some of the blogs I have helped start:
South Carolina Hospital Association’s President & CEO Thornton Kirby’s Blog: http://scha.org/thornton-blog/

South Carolina Hospital Association’s Advocacy Group Blog: http://www.scha.org/blog/

Greenville Hospital System CEO Mike Riordan: http://totransformhealthcare.com/

Free Real Estate Education Blog by Rising Sun Capital Group CFO Marty Boardman: http://freerealestateeducation.com/

Sarah’s Blog: http://stillthinkingagain.wordpress.com/ (BTW – she is not going to give you the password :D)

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Another Facebook Change To Come – They control the platform!

It is certain, that if you want to have control over your web presence, then you cannot depend on Facebook. Why, because it will always be changing and it has complete control over the interface, look, and user interaction. With the recent Facebook Personal Profile update, this gave business a first hand look at what is to come with their Pages for business.

Today, I noticed a Tweet come across citing that Facebook made an “accidental” update that allowed business to see what their Pages will look like with this new integration. Mashable.com has a complete write-up about the temporary release, and from this article…this is what I gather. The first thing I noticed, just like the new personal profiles, no Tabs. Yes, the tabs are gone moving the navigation to the left hand column. So those of you using the FBML application, it is definitely noticed with the FBML icon next to the Tab name. BLAH. Many organizations have spent tons of time and money working on the creation of their Tabs and the interface that is revealed once you click a Tab.

It also looks like you can “Login” to the Page which brings the questions about how Administrators will manage the page. Along with this, it looks like a “Lightbox” feature will be added to the photos area for a slick way to flip through pictures in a “Slide Show” mode.

Regardless of these updates, that either enhance the experience or change the design for businesses, it is proof that business do not have control over the platform. The platform was built to provide a place for people to connect and share with an interactive experience. But with this comes the same experience as a new update from Microsoft Windows, Office, or any of their other products. You receive the update and the whole interface changes. But the difference, you pay for those Microsoft updates where Facebook is a free, online experience for individuals and businesses to engage in a single platform.

Would businesses be willing to pay for an more “Enterprise” level experience with their Facebook presence? Considering how much they spend in other areas of their online marketing message, I would assume they would consider paying…given the audiences that are interacting within the platform. Imagine the opportunity to have control of some of the rich code to create a more interactive experience within the framework. The same idea as WordPress and Joomla yet inside a platform where audience already exist. But this “Enterprise” level system could swing the balance away from the community driven roots of Facebook. This could give marketing engines a more controlling atmosphere where the experience is more about the marketing message and not the community experience.

So bottom-line…if you are an organization and you want to have “control” over the platform that contains your brand and your message, Facebook should not be your only outlet. But, really…Facebook is not really a “Website” for a company. Facebook is a community driven platform and if used correctly, can engage and connect people of like minds. So who cares if they keep on changing it…the people will stay hang out as long as they can connect; and business will just have to deal with it.

All of this is hypothetical, because the real release has not been made yet!

Read more by CLICKING HERE about what might be the “New” look of Facebook Pages on Mashable.com.

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What can we learn from teenagers in this social life?



I recently read an article from a 16 year old about why teenagers choose Facebook over Twitter. The article is titled “Why Teenagers Don’t And Won’t Tweet.” It was rather fascinating to hear this teenager’s perspective. The one thing that I took away from this article is this…teenagers are social creatures and picky about their online friends. Facebook gives them the opportunity to interact exclusively with their friends. They can manage who sees what, who reads what, and how they interact with others. Teenagers are finicky little creatures. But what they want is real relationships. Twitter is so nebulous to their world, it is hard for them to grasp the mass audience of Twitter.

I know that each time I start a new semester at Clemson, I ask my new students…”What social networks do you use?” All use Facebook, and at a most two students per class (of 20) say they are using Twitter. The same amount that use Twitter have a blog. Teenagers just have a hard time with talking with a mass audience. They want to feel connected. They also have a limited attention span, thus not wanting to invest in another social network that does not bring immediate results. Facebook to them is easy, because they meet someone new, look them up on Facebook, look at their pictures, make an assessment, then decide whether to ask to become friends. They can keep in touch with friends when they move away or when everyone splits up to go to college.

Teenagers are picky. They do not want to share with lots of random people, they enjoy their networks. They enjoy interacting people that they have met in person and regularly interact with in physical space and not just a digital space. They understand the power of human contact. They look at relationships based on some level of trust, trust that begins in-person and extends to the digital space.

Lately, I have been feeling the need to trim down my list of people I “Follow” on Twitter and who I consider “Friends” on Facebook. I talked about this in my post “Fall cleaning, raking leaves, and cleaning-up the social space.” I think a lot of the social complexity and anxiety has come from the Twitter platform. I know I opened my account in the Fall of 2008. I had no idea how to get started? The Twitter “handles” or usernames were so weird to me. It was hard to find people you knew because people were creating weird usernames. I just used my real name @BobbyRettew. So, you started following people based on who your “New” friends were following. You would find someone, then go through the list of who they were following, and clicked “Follow”, “Follow”, and “Follow”.

The terminology of Twitter led to this whole idea of “Thought Leadership.” I will “Follow” you and what you say. Then terms like “Social Media Rockstars” started emerging, placing significance on those who had the most followers. So the natural thought was to go out, follow as many people as possible in the hopes they would follow you back. No real relationship building, just choosing to run through a huge mass of people like walking through the Atlanta Hartsfield Airport during the holidays. You could pass someone, but had no idea if you were following them. Why would a teenager want to sign up for something like this? I challenge each of you to go into a room of 20 plus teenagers and convince them that they need a Twitter account. It is like talking to a room of crickets…and fingers clicking as they tune-out and look at Facebook.

I have also been noticing many people mentioning that they are trimming back who they “Follow” and see as “Friends” online. We are not finding the “relationships” but rather noise. Why did we fall for the idea of friending and following people we did not know, all in the hopes to be followed back. Were we trying to build a sphere of influence or real relationships? Or are we just “push” marketers at heart spraying our information? Regardless…we have lots to learn from teenagers and why they choose Facebook…engaging with exclusive relationships.

Image credit: Los Angeles Times & Washington Post

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Disclaimer – A Social Media “Strategy?” Disclaimer



For those out there writing Social Media and New Media “Strategy” for clients…AND…for those who are looking for help with finding your way through this Social/New Media madness, I do not do the following:

1) Manage YOUR social media and new media accounts for you or your organization.
2) Update or communicate your message via Social Media outlets for you.

I believe in empowering the community within the organization with the tools and technology, and help you use these tools to become the true brand ambassadors. It does not make sense for me to deliver YOUR message, you know your message best. Now, I am not a full service agency with tons of AE’s, a big creative department, and tons of interns…I am a small business. The logistics of this business model does not make sense for me.

What makes sense, help organizations understand the the technology, how it works, where the audiences are interacting, and help/let you build your community around your message. I work with people that know their message best. I just help organizations look through a different lens and see how these technologies can benefit your current strategy and help create and measure the social strategy.

It does not make sense to me to convince a large organization that I can and want to Tweet, Update, Check-In, Message, and Blog on your behalf. I want to be a part of your team and work with your community to create best practices and communicate your message. I want to work with people who want to build a community of people around a message…OR…build the message around the community.

These technologies are only technologies…that is it. I makes no sense for me to take over your message…I just want to empower you with the right tools and knowledge to utilize these tools. It is about building a community, connecting with people. How are you going to connect with people when I am the one doing the connecting. OH…YEAH, that gives me control and allows me hold the purse strings of the client. No! I work with my clients as colleagues.

Now…it may seem I am bit of an idealist, but how can I…and outsider of an organization…really speak on your behalf. Maybe this post is a bit brash or sometimes screaming…but I seeing more and more noise. I can work with you to create messages, deliver these messages,  but not speak in real time via these channels for you. It just does not make sense to me.

The reason I wrote this…I am noticing more and more agencies/representatives speaking on behalf of organizations without being transparent via social/new media channels.

Final Disclaimer…the only time I do speak on behalf of the organization is only when it is absolutely necessary because of staffing or an “emergent” situation.

Maybe I am crazy…if so, let me know.

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Crossroads: Building a Community or Distribution Mechanism – A Self Examination


It is my humble opinion that there are two types of use of Social Media outlets, those who use it to connect with a community and those who use it as a distribution mechanism.

Building a Community
Wiki defines: “The word “community” is derived from the Old French communité which is derived from the Latin communitas (cum, “with/together” + munus, “gift”), a broad term for fellowship or organized society.” We are human creatures and we feel the need to connect with other like minded individuals. We use technology as a means to connect with this community. This technology to socialize with a community is what I define as Social Media. They use these technologies as facilitators to exchange language, common discourse.

Distribution Mechanism
Using “Social” Media outlets to only push information as mass communication. No interactivity, just one direction flow of information. Open an account, and broadcast…no reciprocation. This can be on a global basis where a account is used specifically to broadcast information, or even on a very local situation where a campaign only delivers information over Social Media accounts, information one way for a finite period of time.

Can you do both and still be social…and it still be considered Social Media. Why should we define this? Well, because  we are users of this media…we should think about how we use it when interacting with a community. Think about it, do you get annoyed when someone continually updates their “Status” yet when you try to communicate…there is no response? Some even consider that Spam?

Wiki defines: “Spam is the use of electronic messaging systems (including most broadcast media, digital delivery systems) to send unsolicited bulk messages indiscriminately.” Do we spam the community each time we send out links, content, etc. without engaging in conversation within the community. Or is it when we broadcast over and over again, in bulk?

Marketers each day are beginning to include “Social Media(s)” as a distribution mechanism, another place to increase the SEO for their sites…is it all about SEO? Is it all about the massive homogenous linkage system we call the web to make Google happy on our behalf. Noise?

Now, I realize (that if anything) this is a self reflection to better understand an rationalize this medium. To better understand how we can use it more for the community engagement and less for the marketing, one-way pushing of information.

Social Networking Spam
Wiki also defines: “Social Networking Spam is spam directed at users of internet social networking services such as MySpace, FaceBook or LinkedIn. Users of social networking services can send notes, that may include embedded links to other social network locations or even outside sites, to one another. This is where the social network spammer comes in. Utilizing the social network’s search tools, he/she can target a certain demographic segment of the users, or use common fan pages or groups to send notes to them from an account disguised as that of a real person. Such notes may include embedded links to pornographic or other product sites designed to sell something.”

Do we Spam our friends everyday with our latest blog posts, our marketing links, our causes, our clients messages? It really does not feel like a conversation. I do it…write a blog post like this, and update my status so that I can share it with the world. I do it in bulk…because I update my status(s) multiple times in a week with a link. Do I create the noise that I am trying to resist?

Do we encourage our clients to use it as a distribution mechanism? Or do we eloquently phrase it so they feel like it is another touch point. Is this community really opting in to conversations when they freely click “Follow” or “Like”?

Sometimes I think we have to define and self examine our practices so that we better serve our clients and our community we so generously cherish. We are humans you know.

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Blogging is about K.I.S.S – Keep It Simple Stupid…and do it Passionately


Blogging…what an interesting topic to write about. There are so many people out there who have better things to say about this platform…but I cannot hold back anymore. I am hearing and reading so many people struggling with this idea. I have so many clients who want to blog, or have tackled the idea…and they are struggling. So what is blogging? Well, if I could define it in one post…then something is wrong. Blogging is a personal experience. Blogging is about community. Blogging is about writing with passion. Blogging is about letting the technology give us a platform to articulate our thoughts for public consumption, then connecting with those who share in that passion. Yes…passion.

Over four years ago, my wife started a blog as a journal. She kept it semi-private without sharing her full name and her location. It was her journal. It was her place to write about her mother fighting breast cancer and loosing that battle. Her writing was candid and raw. Her blog was also about infertility. You see, we have experienced three miscarriages. This was her tool to write and greave. She has pissed people off by writing candidly about family and personal experiences during this time of grief. She has thought about moving the blog and going completely anonymous. But, she has stuck to her guns, wrote with passion, and built a community of people who share the same thoughts. We could not have paid for a better therapist than WordPress.

She writes with passion and she writes with focus. She shares her inner most thoughts, experiences, and ideas. She did not spend money designing some beautiful blog. She did not spend time paying someone optimizing for the SEO. She writes with passion. She also reads with passion. She seeks out other bloggers to learn about them. When she sees someone new commenting, she goes to their blog to learn more about them. She uses her blog as her social space to build friendships all over the country…and she knows more about them than some of our friends right around the corner. She does all of this for free on WordPress.

We marketers spend so much time thinking about the number of clicks, whether this logo should be bigger or smaller, the right web URL, commenting system, etc. What we forget…write with passion. Find a focus for your blog and write with passion. Then, go out and find similar people and read what they are writing. Use commenting as an opportunity to take a genuine interest in people. If we are business bloggers, find that business focus and write with passion. Show something personal about you so people have something to connect.

Sarah also does something very interesting. She password protects certain posts, only allowing certain people to read certain posts. Talk about generating interest…she has more people asking for the password than I have hits in a day for my business blog.

We think way to much. We also think if we just set-up a blog on WordPress, Blogger, Tumblr, Posterous, etc…that people will just come and money will start flowing. UHH…HELL NO. Blogging is about writing…articulating thoughts, your thoughts. Blogging is that editorial place to share opinions, facts, information….through our eyes. What is your passion…write about it! Write about it consistently! Then, go out and find others that interest you…read their blog. Comment with passion and be authentic. Do not worry about technology, let the technology be the provide the platform to allow your writing flow freely.

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Fall cleaning, raking leaves, and cleaning-up the social space.

Today…it was a day of cleaning. After a good weekend of social gatherings, thanks givings, and reflection…I spent time with family and less time with my online, social relationships. So, after the Christmas tree was picked…it was time to go outside and tidy up the yard for the winter season. I have three big oak trees around my house and a beautiful Japanese Cherry in my front year…boy do they shed some leaves. Time to pull out the rake and find the beautiful centipede underneath all those leaves. Thinking, raking, comtemplating…time to clean-up other areas as I move into the winter months, preparing for the New Year.

Social Media is just plain out getting noisy. It is about as noisy and overwhelming as those layers of leaves that needed to be raked. It is starting, well has become like a corporate minefield of noise. As more and more people, business, and applications dive into this new competitive playing field…it is becoming just as much like a machine as that corporate job I used to have.

Piles of leaves and a lots of raking to go…

Logging onto TweetDeck used to be fun. You could reach out to any person, anyone and more than likely get a response. Now, so many celebrities, corporate brands, big name CEO’s and people thinking they are celebrities have created noise and created the silos that these Social Media platforms were built to break down.

Now…the beating of the “man-chest” is about how many followers you have. These followers are not really followers, just people that have the opportunity to listen but not necessarily engage. They are like  those piles of leaves just hanging out and covering what is green, what is fruitful.

The past year has experienced a tremendous amount of  discussion on measurement and ROI…whatever the hell that means. We have lost the social…and yet implemented the business aspect of Social Media(s). Those who argue for the social, community aspect have sold out and are just as guilty as those they criticize…they are making a premium off speaking engagements and hefty social media retainers.

Disclaimer: Yes…I have a retainer with an organization to help with management of Social Media platforms. Yes, I get paid monthly. No, I do not Tweet and update Facebook on their behalf. It is their community and I just advise them on the best approaches and platforms to use to connect their communities. So, do I add to the problem…maybe, but trying to stay as pure as possible (whatever that means).

I need some water…and a new set of gloves.

I have totally locked down my personal Facebook account to people that I consider personal friends. I have un-followed one-third of the people I follow on Twitter a few weeks ago. I will do a cut list again. I am getting back to community. I am searching for a core community of people that want to grow both socially and professionally.

There are people on these platforms that used to answer questions, reply to mentions, and even carry a conversation…now they will not even answer a thought even when I ask with overly-nice tones. I used to tell my students that these Social Media platforms were a place that at anytime, you could have a conversation with a big corporate CEO…I barely believe that anymore. Reaching out in this space has turned into the same blackhole as trying to call them on the phone and getting an assistant or even talking to multiple customer service representatives at AT&T.

Social Media platforms are turning into true marketing platforms, another place to push information and less engagement. This is a rant, but I also think it is a sign in my mind that  it is time to re-define why I use these platforms and who that I really want to connect with daily.

I DO NOT BELIEVE WE SHOULD DELETE OUR ACCOUNTS.

A few months ago, I found tons of merit in Spike Jones approach to get rid of the noise; close his Twitter account for two weeks, then re-open and start over. I like this so much…this was his way of getting through the noise. There is a lot of it. A lot of leaves. See…these leaves used to be green. On some of the trees that had beautiful blooms. Now, after they have changed so many colors…they pile up in my yard. They have piled up in my Facebook account, my Twitter account, my LinkedIn account, and even in my contact lists. Raking is a good thing, pushing them to the street for the city to pick-up.

So how do we get through the noise? How do we rake-up for the winter and get ready for new relationships?

1 – Write a mission statement for each Social Media account. What do I mean, write out how you want to use each account. How you will communicate with each account; who you want to allow or engage with using these accounts; if you will use it for business, personal, passion, cause, or all the above; and how often you want to use these accounts.

2 – Apply this mission statement to the people you follow and who follow you. Seriously, who do want to connect with daily? Use this as a barometer when you follow and also when you clean out your account.

3 – Clean-up your followers and who you follow. Go through an CLICK DELETE, UNFOLLOW, or BLOCK. Have that mission statement beside you when you clean-up, clean-out, block, and add back in.

4 – Clean-out all those many applications that connect through your social media accounts. We have so many different applications that connect and re-connect through out platforms from TweetDeck, Hootsuite, TwitPic, Seesmic, TwitVite, Farmville, Mafia Wars, etc., etc. Clean out those you do not use…these are platforms you have granted access to your accounts. This is the same as allowing tons of different people and companies having access to your email and bank accounts.

5 – Pick the right platform for you. It is not necessary to use all the platforms if it brings noise to your life. By us creating and starting an account, barley use this account, and leave it live without closing and not using it…we bring noise.

6 – Find and engage like minded people. Treat this online, social experience the same as an in-person social experience.

To be quite honest, I wrote this for myself. I needed to articulate for myself what was necessary for me to continue using and engaging with these platforms.

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Who are you Doctor Joe Schmo on Twitter?



As I sit here and drink my morning coffee…I am browsing through the healthcare column of my Twitter account. I have a healthcare list that follows many healthcare organizations, hospitals, doctors, healthcare marketing professionals, nurses, and any one talking healthcare and social media. One thing I have been noticing is how awkward it seems to me to watch tweets from healthcare groups using doctors names in a tweet for promotion or awareness. Well, weird that I cannot click the name to learn more.

Side Note:
If you look above, there is no link to read about Dr. March Seabrook or even an article to learn more about the award. It is not my intention to pick on Dr. March Seabrook or the hospital that posted this link. That is why I am not making it obvious the name of the hospital. I am sure Dr. Seabrook is a fine chap…so he deserves a link of some kind. So, here is where you can read more about the award…CLICK HERE.

What seems so weird about using just the name, well it is that I have no frame of reference to this person, no link, no Twitter account…just a random doctor with a name…in a sea of Tweets. If he walked past me down the road, I would have no idea who this person is and if they were even a doctor. Twitter is a good way to inform the public at-large about a doctor, their services, and even activities they are taking part. BUT, Twitter is still a place that moves so fast and crosses so many geographical boundaries. So if I am in South Carolina and a healthcare organization talks about a great piece of research or service from a doctor with no link in the Tweet…he is like “Joe Schmo” to me.

Ideas to help
Most of the time, healthcare organizations included links in Tweets to a referenced article or an event that includes verbiage and sometimes a picture of the doctor. This is good…so atleast one click can provide me with a little more information about this doctor. So how can we make these doctors names more personal on this social media platform?

1) Well, first of all…I think they should consider having a social media account (Twitter account) so that the audience at-large can click the name, see a picture of the doctor, and find more information.

2) Every time you talk about a doctor, and they do not have a social media account…include a link to read more.

3) Include the doctor in a regularly scheduled chat hosted by the health care organization. Regularly scheduled chats are a great place to build a community and then engage the audience with that program and doctor.

4) The doctor should have his own bio page inside the health care organizations web presence. This should include his/her picture, background, information about their specialties, and how they can reach them in the future (email, phone, and/or social media accounts for professional use).

5) A blog is a great way for a doctor to communicate with patients and the public at-large. This can be time consuming for a doctor, but it is a great way to write short posts that relate to the practice and their interests.

Social Media platforms like Twitter have developed their own language especially in 140 characters, so it is important for us as professionals to frame the conversation in the context of the end reader/user/community.

Doctors using Social Media
There is a time management issue that is hard to tackle when implementing these ideas, but putting together a plan is the most important to make this experience successful. Doctors barely have time for their families given their long hours of working, so their are ways to make this successful. If the doctor is interested, put together a plan to create the accounts and how often they need to be touched. Many marketing groups ghost write and ghost tweet for professionals, I am not a big proponent of this solution. The only way to be genuine is through genuine, heart felt writing.

1) Set-up a time frame to create and establish the blog and other social media accounts. This should include finding an appropriate picture.
2) Set-up a plan to engage online. Talk in terms of how often a week to get online to write a post and possibly spend with the social media account.
3) Engage the doctors in hospital chats so that they can  take part in the online experience. When I mean chats, use Twitter or any other chat platform to engage with the community. Use a hashtag for the chat so that audience understands it is a chat and that they can track the conversation.
4) Track followers, hits, and conversation created to show success.

Here are a few doctors I follow, who I think do a good job with their Social Media accounts:
1) Kevin Pho, MD – @kevinmd – http://KevinMD.com
2) Bryan Vartabedian, MD – @Doctor_V – http://www.33charts.com
3) Wendy Sue Swanson, MD – @SeattleMamaDoc – http://seattlemamadoc.seattlechildrens.org

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Say NO TO FOLLOW! A little self-reflecting rant.

Enough of this Follow Me stuff! Seriously, I follow enough stuff already. Follow me tells me you are going to push your brand, your thoughts, your ideology on me…one tweet, one post, one update at a time. Really, are we so self-indulged to think that everyone has something so important to say that we must follow everything. That is not social…it is a dictatorship of push notifications.

Say yes to join! Join the conversation, join the community, join the fun…join not follow.

Think about it the next time you set-up a campaign. But who really wants to create a campaign, everyone creates campaigns. Why not create communities. Communities do not follow everyone in the group, they join a conversation. They area community of people with common conversation.

How about just share! Share the conversation.

We are so excited that we have created a social media account, we want to stamp it on every freaking media outlet from television, print, websites, post card, etc. We place icons on these pieces with something that says “Follow Us.” But how do we follow you when you do not even put the URL for us to click and type. I guess “you” spent so much money on these campaigns, you feel like you have to tell everyone and include the social networks to make sure the “target audience” follows the message. But what happens after you follow? Seriously, what do I do after I follow. Should I sit back and feel excited that you are now going to overwhelm me with updates and not even let me join the conversation. Because when I follow you, you do not even have the common courtesy to respond with a conversation after all of your push notifications.

We are so excited that we created these campaigns, we do not even think of the un-sustainable effect they will have with a “Follow” mentality. Why…because what is going to happen when the person who is pushing the information leaves, changes, looses interest in the campaign. If it is all push, then the community is not leading the charge…the community is the sustainable part of the message.

Say no to Follow and yes to Share! Go find the community and build the technology around the community to facilitate engagement.

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Innovation: Print & Social Media Working Together



A few weeks ago, I was having lunch with one of the Social Media team members with Greenville Hospital System. They showed me this little idea they created! Little cards that had intriguing little quotes that complimented a Social Media outlet they were trying to promote. These cards were  used to hand out, place around town, used to give out in the hospital, or even at events.

How cool! They are almost the size of playing cards using the branded colors of the Greenville Hospital System. Each card had a different phrase or quote promoting a Social Media account, whether it was the Careers Twitter Account (@ghs_careers) or the main Facebook account for the hospital (Facebook.com/GreenvilleHospitalSystem).

What a fun little way to spread the word or even prompt a conversation about  the information or community surrounding a Social Media account. So simple, thoughtful, and intriguing. It is so hard to find intriguing ways to promote Social Media accounts. So many organizations and people are using Social Media to promote Social Media. When you are trying to build community, you have to assume that most people have not used these platforms or do not know the actual URL (account username) to find these accounts online.

I even see many organizations advertise on billboards/flyers and use the Twitter bird or the Facebook logo with the phrase “Follow Us.” FAIL! Nice Try! You cannot assume that people reading these promotions know how or where to find these accounts online. If you look at the bottom of each of these cards, you will see the actual URL address for the Social Media account they are promoting. Even the Facebook cards have an image with the thumbs up “Like” logo indicating the action item desired.

I just think these is so smart, it is fun to watch organizations find innovative ways to use media to engage a community with new forms of media.

To learn more about Greenville Hospital Systems Social Media presence, CLICK HERE or go to http://www.ghs.org/socialmedia